Jay M.

I bought a Tee on sale but the size was too big. I sent it back, asking to exchange for a smaller size. On the return paperwork, in addition to checking all the right boxes, I wrote PLEASE EXCHANGE and circled it. They refunded the sale price, saying that they didn't have any in stock. Problem is, that when I checked their website, it WAS in stock. So I sent them an e-mail asking them to honor the sale price and send me the smaller size. They waited until the Tee was out of stock and then apologized for the "delay" and said it was out of stock.

UPDATE: I upgraded my review to 4 stars after I received a call from WHBM 3 weeks later apologizing and giving me a credit equal to the savings I had on the sale price of the tee. The rep said they were working through their complaints file.