I spent well over $2,000 for a new wardrobe and a matter of two to three months. At the time they were offering 5% off each order once you hit a certain status. Recently they changed their rewards program. I am at what they call legend status. The problem is that they have no points history for me therefore I have no rewards available to me. I've tried several times to email their customer service and I get the most ignorant emails back from them. Recently all emails check at least 5 days to get a response! One says it should be there, the next email says I see someone else has already helped you with this. I can't imagine how a business like this can survive. I read recently that they were going to be closing at least 40 stores this year and it's no surprise to me. Though the quality of the merchandise is reasonably good, the quality of service they provide the customer after the sale is atrocious.

I went the Arlington highlands store in Arlington tx. I walked in store and as browsing around for maybe 2 mins. No one offered to help or acknowledged me. A group of nonblacks (white) people walked in store someone met them at the entrance May I help you. The person wasnt even there to shop. I walked around pulled items to look at no response. No sales person approached me. Ever. I put the items back. Other nonblack people where in store the sales people was helping them. Can I put this in dressing room. Me still invisible. No acknowledgment. I use to shop her often shop a lot online came in to see an item seen on line. Shame on you whbm if you have experienced this please review so we may make them aware of this pattern

Frustrated I'm on the phone about my order for more than 30min and counting. I will just cancel my order.

Awful!
I have purchased a number of items online. I had an issue snd spent days trying to reach customer service!
The online chat is also useless. I still have not resolved my issue. I purchase two pairs of pants and both stretched out after one wearing. It is so frustrating because they just don't answer.
Not worth it!

WHBM was one of my favourite stores but lately I've been disappointed. It's not the selection of clothing or designs those are all great. The prices are a little high when full priced but they always have deals going on.

This review is about making online returns.

I purchased a couple of items in mid February this year, one being some gorgeous shoes which happened to come up half a size too big. The mistake I made was returning by mail. The nearest store is about 40 mins drive from me but I should have taken the time to go to the store.

I returned by mail two days after I received them in the mail. Now it's the end of March and I still don't have my refund and they still tell me they haven't received the item or they don't know if it's been received because it hasnt been processed yet. It's been four weeks and to be honest it's put me off ordering online for good. I've called twice only to be told it can take 4 weeks or longer to process returns. I returned some cheap shoes to an amazon company last week and as soon as ups had the shoes i hand, I had an email to say my refund was on the way. WHBM doesn't use ups! It uses the post office so what happens to the items I don't know! I hope it's not lost because those shoes cost a lot of money and I want it back! In my arms Morrisons are use the post office several times a week and my packages are reaching the destination in two days. What on earth has the post office done with this package? WHBM I used to love you but you've gone down in my estimation a lot. I didn't find the staff on the phone very helpful at all.

If you do buy online and need to return - DO IT AT THE STORE! That way you get your money back the same day. I'm so frustrated!

UPDATE!
Finally today I get a helpful customer representative who refunded my money even though she couldn't find all the relevant information. So YAY for the good people out there!

I called the Fort Myers Bell Tower store March 5 and asked if they would ship merchandise to me, $462.99 precisely. A month later I still did not have, so I called them and they put a tracer on it, only to find they put an incorrect address on it. The postal service picked it up and sent it back but it was delivered to Talbots next door the WHBM. It is now July 12, I still do not have credit, and when they got the items back they never called me and asked if I still wanted the items, which of course I did.
They told me to work it out the credit with their corp. office. The corp office told me to call Am. Exp. And see if the credit was issued. I told them I can see from my statements that it wasn't. Still no resolve and out $462.99 and over 4 hours of my time to get resolved. Yet they have all the merchandise in their possession.

We all know the well designed stores, White House Black Market, right? The clothing? Nicely constructed, easily coordinated, mid priced, what's not to love? Well, try going into the store located at The Streets At SouthPoint and see if you can get someone to help you. After visiting that particular store location with my mother, we were absolutely ignored by every employee in the store. Not once were we greeted, asked if we needed assistance or even LOOKED at by any staff member. The staff simply milled around aimlessly, seemingly busying themselves so they would appear active and unavailable. Ok, have it YOUR way WHBM, after 15 minutes of searching for an item, we finally left. You've lost our business. There are lots of options for shopping WHBM!

First off I do want to say I LOVE the clothes from WHBM, they fit my figure well and there are so many mix and match options between seasons that you get a lot of different outfits out of less articles of clothing. They are great for business professional, then a few changes to belts and accessories and you can easily have a sexy after work/date outfit.

However, I will say the quality of WHBM is not always the greatest, a lot of synthetic fabric, stitching can come loose, buttons fall off after several washings BUT I also will not pay their retail costs so when I get a $90 shirt for $21 I feel it was a bargain. Sign up for their rewards card and you'll get notifications of sales and coupons in the mail. If you live by a store the clearance rack is an excellent place to 'shop' as well as online purchases - taking back to the store is a breeze. Overall I keep shopping there and I get a lot of complements on their clothes (not a big store so not wearing the same thing everyone else gets from the big box stores) - they are fashionable for those over 35 with out being to revealing but still have style to them that fits nicely into todays fashion trends.