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WhatGeekReviews 1,232

4.4

About the Business

WhatGeek has incredible things lined up for people filled with fantastic creativity. All the gadgets on our website will have unique designs, colours and features, allowing people to create something of their own. Our team is working hard to offer items in various categories besides customizable keyboards, mice and other accessories.


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WhatGeek Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the high quality of products, extensive selection, and competitive pricing. Many reviews highlight satisfaction with the performance and aesthetics of items, particularly keyboards and gaming consoles. However, concerns arise regarding shipping delays, particularly for international orders, and occasional issues with product instructions and support. While customers appreciate prompt service in some cases, others have experienced frustration with communication and order tracking. Overall, the company demonstrates a commitment to customer satisfaction, though improvements in shipping transparency and support resources could enhance the experience further.

This summary is generated by AI, based on text from customer reviews

service
218
value
42
shipping
45
returns
20
quality
871
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810 reviews
GB
1 review
0 helpful votes
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Sailor Moon wired mouse
June 22, 2024

Good quality mouse. Reasonable price. Very happy as an anime fan.

Date of experience: June 12, 2024
California
1 review
0 helpful votes
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Love the products! Shipping a little long
June 22, 2024

I'm so happy with the keyboard and other accessories I got. Even better in person! However I did wait about a month just to get a tracking number so I was getting antsy about waiting, but I would say it was well worth it! Just wish the FAQ on shipping said that shipping does take much longer, but that's okay

Date of experience: June 12, 2024
GB
1 review
0 helpful votes
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Brilliant
June 21, 2024

Does everything it says in description can't fault it well worth it

Date of experience: June 11, 2024
California
1 review
0 helpful votes
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Yea
June 20, 2024

I was neither satisfied nor unsatisfied with my experience.

Date of experience: June 10, 2024
Ohio
1 review
0 helpful votes
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Great quality
June 20, 2024

Package was delivered in like 2-3 weeks of ordering.

Date of experience: June 10, 2024
Canada
1 review
0 helpful votes
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Okay product, poor delivery partner
June 20, 2024

The device is tiny. It's not that a small mouse doesn't have its place on the market, but given it's much smaller than average, it could have been helpful to have product photos with other things for reference to show the size. The delivery experience was really bad on the Canadian side. The delivery partner you chose is very unprofessional.

Date of experience: June 10, 2024
GB
1 review
0 helpful votes
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Excellent service
June 20, 2024

Bought it, was mailed out within 2 days, paid for the extra tracking which meant I could see exactly where the parcel was. Took a bit longer than 10 days but turned up in perfect condition.

Date of experience: June 10, 2024
Florida
1 review
0 helpful votes
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Awesome!
June 20, 2024

The products I ordered are of excellent quality and really cute.

Date of experience: June 10, 2024
Illinois
1 review
0 helpful votes
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I would say 5/5 experience IF the shipping was ever able to give me an estimate of delivery.

I was waiting right up to the day it arrived to get some kind of estimation or update but to no avail.

Otherwise though, they were careful and caring with the delivery, great delivery driver through UniUni. Would recommend if you want one of these products and don't mind waiting a little extra compared to other services. However, it is international and you have to be fair when reviewing.

Date of experience: June 10, 2024
GB
1 review
0 helpful votes
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Easy to order. Great products
June 20, 2024

Excellent range of products. I think this might become my new go-to site for pc hardware and geek stuff.

Date of experience: June 10, 2024
New Jersey
2 reviews
0 helpful votes
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Excellent Customer Service!
June 17, 2024

Excellent customer service! Very responsive! A++++ company!

Date of experience: June 7, 2024
India
1 review
0 helpful votes
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Good service.
June 17, 2024

Received the product in a timely manner. No damages to the packaging. Shipping took about a week but that was already mentioned in their FAQ's so I didn't have a problem.

Date of experience: June 7, 2024
New York
1 review
0 helpful votes
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Item was damaged in transit, WhatGeek customer service hasn't replied to multiple emails. Still waiting… After receiving my order I looked up reviews and noticed a lot of other people had the same problems with their customer service. Hopefully they get it together.

Date of experience: June 6, 2024
GB
1 review
0 helpful votes
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Keyboard
June 16, 2024

Excellent service and a swift delivery. Enjoyed shopping

Date of experience: June 6, 2024
GB
1 review
0 helpful votes
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Who is responsible for courier negligence
June 16, 2024
Updated review

Was messaged by currier that delivery had failed. This was an electronic device with a value of £140.00. I returned home several hours later in the rain to find the parcel in a trailer on my drive wet and visible from the road. I took it inside my daughter who was in said nobody had knocked the door. App still said undelivered. Apx 48 hours later I had a notification to say the parcel had been delivered on the Sunday. What would of happened if I hadn't noticed the parcel and it was water damaged or stolen. The app would of still been updated. Bearing in mind we have a porch and the first door is left open.

Date of experience: June 6, 2024

OK
May 16, 2024
Previous review

OK. So far will see.

Date of experience: May 6, 2024
Colorado
1 review
0 helpful votes
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Received Faulty Product/Poor customer service
June 16, 2024

The item arrived and within 3 days the screen became faulty and almost unreadable. It took several attempts to get a response from the customer service, and they responded twice and not followed up to resolve the issue for over two weeks. The issue is still not resolved.

Date of experience: June 6, 2024
Netherlands
1 review
0 helpful votes
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Boxes were a little bit damged
June 15, 2024

Delivery went quite fast, I received everything, but boxes were a bit damaged. I made a mistake in my adress but they were able to fix that.

Date of experience: June 5, 2024
California
1 review
0 helpful votes
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Amazing value
June 15, 2024

Fast service, great customer experience and 10/10 quality

Date of experience: June 5, 2024
GB
1 review
0 helpful votes
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Not quick but worth the wait
June 15, 2024

Took a while to arrive but that helps explain the price and it was only about 2.5 weeks with Easter in it. The RG35XX_H is brilliant, it's perceived wisdom that you get a better SD card and flash the OS (or another one) to it and I'd strongly aggree. I found that the supplied card was tat and got flaky after a little while, but it's not hard or expensive (youtube will tell you what to do) and you get choices, I'm using Batocera now and it's good. You can filter out the games a bit too and add your own.

Date of experience: June 5, 2024
GB
1 review
0 helpful votes
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Rgb30
June 15, 2024

I ordered a RGB30 which came faulty. But I contacted customer support and they sorted a replacement for me which arrived perfect working order. So yes a great company and excellent customer support.
Stephen

Date of experience: June 5, 2024