• Wells Fargo

Wells Fargo

Is this your business?

Overview

Wells Fargo has a rating of 1.4 stars from 540 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wells Fargo most frequently mention customer service, credit card, and worst bank problems. Wells Fargo ranks 301st among Banking sites.

  • Service
    274
  • Value
    256
  • Quality
    256
Positive reviews (last 12 months): 4.6%
Positive
8
Neutral
2
Negative
165
48
See all photos

What reviewers want you to know

Positive highlights

  • I couldn't be any happier than I am with Wells Fargo Active Cash and most recently the Autograph card.

Critical highlights

  • Off shore, limited English speaking customer service is impossible for me to understand.
  • I used my WF credit card to pay for my son's funeral.
How would you rate Wells Fargo?
Top Positive Review

“Great performance by Juan Guerrero at Miami Shores branch”

Jorge B.
3/29/23

I was very impress with the way Juan take care of my concern, not only he solved but he did it with a smile and courtesy unusually find in a bank, very profesional, keep it up Juan you have a great future!

Top Critical Review

“Unnecessary hold funds”

Charis F.
1/31/24

Wells Fargo Held my deposit stating the bank was written on did not have funds, There were funds in the account when the check was written and cleared the other bank. Wells Fargo told me to stop the check from the other bank as resolution. The escalation team did not assist in any way, definitely closing my account hopefully their is another law suit against them it's unbelievable how they to put the blame on their customers and don't address there flawed system

Reviews (540)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (147) credit card (55) debit card (24) wells fargo (314)
Thumbnail of user jorgeb276
1 review
0 helpful votes
March 29th, 2023

I was very impress with the way Juan take care of my concern, not only he solved but he did it with a smile and courtesy unusually find in a bank, very profesional, keep it up Juan you have a great future!

Products used:
Adding myself into my wife’s account

Service
Value
Quality
Thumbnail of user maryanncassese2121
1 review
0 helpful votes
August 24th, 2023

Walked into the bank today was greeted promptly by the Manager David can't say enough how he treated me " awesome " everything I asked he helped me with right away. I would highly recommend this bank and David big time. Great experience!

Thumbnail of user maryh4532
2 reviews
0 helpful votes
June 20th, 2023

The branch in Belleview, Fl was a bit crowded. So I waited while banker Mala worked with an elderly woman. Mala was so patient, always smiling. She did things for the woman on her phone, explained over and over many things. I was close enough to observe how helpful and kind Mala was. Have been a customer at WF many years. Will stay with them many more because of staff like Mala

Products used:
Personal banking

Service
Value
Quality
Thumbnail of user jamesh122
2 reviews
4 helpful votes
February 18th, 2022

I needed a notary at the last minute and Erica went out of her way to get me set up with Enith who took care of it perfectly. This is at the Wells Fargo inside Albertsons in Las Vegas on East Lake Mead Boulevard

Products used:
Notary

Service
Value
Quality
Thumbnail of user zaryameimain
1 review
0 helpful votes
December 19th, 2023

I tried to boom a flight for tomorrow and the airline booked it for the night of. Arlene helped file a claim to dispute the falsified charge. She was very kind and VERY helpful and saved my night.

Service
Value
Quality
Thumbnail of user andrewb2311
1 review
1 helpful vote
September 8th, 2022

Out of nowhere after 10+ years of banking with them WF decided to put a hold on my deposit for 7 business days (actually 8 because apparently they can't count) because I forgot to transfer money from my savings, and overdrafted my checking account by 8$. I was out of town visiting my mother on her death bed, and nobody will even attempt to clear the hold.

Tip for consumers:
Run away

Products used:
Banking

Service
Value
Quality
Thumbnail of user carmelitaw16
1 review
0 helpful votes
August 20th, 2023

Notice of Levy been given Wells Fargo Bank located Belleville, Illinois without recourse filed case no. 2001 L 624, St. Clair County, Illinois against: Equiniti Trust Company Disbursing Agent for THE TRAVELERS COMPANIES, INC., Charge: $23,000,000.00 Twenty Three Million Dollars and no cents for Levy.

Thumbnail of user heatherl1010
1 review
0 helpful votes
December 13th, 2022

Let me start off by saying, that I have been a customer with Wells Fargo Bank for over 10 years and as of lately I have never had a problem with Wells fargo.They have always fixed my problem, they have always worked with me on anything that's come up, and I appreciate them very much. But as of lately I have an issue with trying to scroll down online and see my transactions because you only see half the page and you can not even halfway see that when you scroll down. Other than that there's never really been an issue as long as I've been with Wells Fargo. So could we please get somebody from Wells Fargo to fix this issue because we'd like to have a full page of our transactions to be able to see everything, and it probably would be very bad with people that can barely see anyway! I'm sure that that would help them out a lot because I know that I have eye problems for my diabetes, so I understand the problem not being able to see but if someone could just fix the issues and everything would be perfect. Thank you Wells Fargo.

Thumbnail of user aliceq101
1 review
0 helpful votes
August 24th, 2022

Ruben that works in customer service resolved my issue with my credit card in a professional and competent manner. Thanks

Thumbnail of user sarahk1685
1 review
0 helpful votes
January 13th, 2023
Verified purchase

April 2021, I was scammed by who I thought was my utility company. I was asked to submit a $498 payment, via ZELLE, to ensure my late payment was not submitted to collections. Within a minute of pressing send I realized I was being duped. I immediately hung up and called Wells Fargo to request the payment be canceled or refunded. At the time, WF was unable to assist me with more than just taking down the information I had available of the scammers. Everyone I spoke with was polite and helpful but a refund was not possible. Fast forward 2 years. Today I received a letter stating they reevaluated my Zelle complaint and determined a refund was warranted. Not only was the full amount refunded, but they included interest! I was blown away that WF prompted this review and refund on their own accord. This is called business integrity. This is, in part, why I continue to bank with WF.

Products used:
ZELLE

Service
Value
Quality
Thumbnail of user aliciam450
18 reviews
3 helpful votes
April 28th, 2021

Reliable. Good customer service good interphase and very easy to navigate there website.

Are you thinking of investing in cryptocurrency, forex and stocks. I did advice you to try out BTCPROFITUK, COM for lucrative investment deals where you invest and you monitor your funds as it grows. The most interesting thing is that you can make a withdrawal at any time of your choosing. Its not like other platform that takes over 24 hours to make withdrawals successful. I implore you to check it out..

Thumbnail of user haileyg24
2 reviews
0 helpful votes
January 2nd, 2021

The online service is seamless and efficient. Meanwhile MintonBlock provides some exciting and innovative digital assets investment offers with reasonable monthly and quarterly returns. Will definitely recommend to anyone looking to grow their passive income portfolio. Thank me later.

Thumbnail of user michellec2433
1 review
0 helpful votes
February 1st, 2022

Chaunda and Carson make going through the drive thru a pleasure. They always make me feel welcome.
I come through every day for business. They are professional, competent, and make banking fun.
You have two gold mines here! Shows what a great place Wells Fargo is when the employees offer such great customer service.

Service
Value
Quality
Thumbnail of user rickl447
2 reviews
1 helpful vote
August 16th, 2022

I have been with Wellsfargo for 25 years or so and have never had a problem unresolved. They have expanded with multiple free services including Zelle, bill pay and free credit reports. Great bank.

Products used:
Checking, savings, Zelle, bill pay and investment services.

Service
Value
Quality
Thumbnail of user sonyah207
1 review
1 helpful vote
June 5th, 2023

Tyler at Wells Fargo Customer Service provided some of the best customer service I've ever had! Never once did she say "no" or "I can't help you." She was kind, professional, and very knowledgeable. She went out of her way to solve my problems. If I ever need to call again I hope that she answers the phone!

Service
Value
Quality
Thumbnail of user cliffordw67
4 reviews
0 helpful votes
November 21st, 2021

I'm a tru user of banking services, I have plenty of debit cards and credit cards. I can allege that I can be considered as a person who owns financial literacy, because I know how to manage my cards and how not to pay any taxes. So, I wanted to find out information about morgages or a huge credit, because my company required it a lot. So, I applied to this service and the managers here explained m everything how can I take out a credit or loan. I thought that there are great conditions concerning credits and took it out. I'm really grateful to this service because they're perect.

Thumbnail of user toddh670
1 review
0 helpful votes
June 20th, 2022

I'm in Wisconsin,. A Wells Fargo Customer for Years,. We need ATM's in the Fond du Lac, Oshkosh Wisconsin Area. Can You Help...

Thumbnail of user annabelw6
2 reviews
0 helpful votes
January 24th, 2020

It is so annoying on how i banked with wells Fargo for over four years and yet they denied me access of getting a loan from them, but was happy enough someone recommended me to frank, incase you need a loan, contact him by texting him on *******869

Thumbnail of user parliamentlmc1
1 review
3 helpful votes
May 26th, 2023

I have had successful careers in Wall Street, sales for boutique hotels, own my business, wrote a book. And to describe me as Mr. Customer Service is an understatement Exemplary customer service is what keeps clients with companies.

On Tuesday, May 23, I had an issue with a vendor potentially going to charge me on my Wells Fargo debit card. Little did I know that the person in customer service was not only going to correct my issue short and long-term but was going to stop me from closing my Wells Fargo account, which I had open since they were Wachovia, due to the fact I had relocated to Massachusetts where there are no Wells Fargo banks. For over 2 years I had continue to be charged for out of network ATM fees.

How could I leave a bank that had taken such stellar care of my personal and business needs and made exceptions for me but how could I keep paying hundreds of dollars in out of network service fees?

My decision to stay with Wells Fargo was due to a woman Azeemah Davis. Her listening skills, empathy, and determination to correct all my issues that had previously ruined my day and after speaking with her my day became one of gratitude and satisfaction. I was grateful that there was another person in this world that took an interest in the genuine of all customers.

She spent close to one hour looking at my years of loyalty and correcting a potential issues that could have wiped out my checking account balance.

My praise not only goes out to Ms. Davis but her management team. I feel that it is their training that care her the tools necessary to be an exemplary employee and a caring person.

To the management of Wells Fargo; please allow her to continue to embrace her job and your clients. I will surely share my experience with other business associates as well as family and friends.

With the highest of respect,

Richard Morris

Tip for consumers:
As I mentioned, I have and will always will be focused on the importance of customer service. Customer service keeps clients coming back and clients to leave a company. This belief that I have developed is through my professional careers on Wall Street, Financial Companies, Hotel Sales, owning my business I feel I come from a solid back ground of understanding customer service. The agent i spoke with, Ms. Azeemah Davis, of Wells Fargo if not for her talents i would have left Wells Fargo Bank.

Products used:
I utilize the products and services offered by Wells Fargo Bank

Service
Value
Quality
Thumbnail of user barbaraj160
3 reviews
30 helpful votes
July 14th, 2018

I love working with this company. They approved my mortgage quickly and were incredibly efficient. I am so happy to be apart of their family.

Thumbnail of user katharinew2
1 review
1 helpful vote
July 5th, 2016

I am writing to publically thank Stephanie Leonard, office manager at Wells Fargo Rural & Baseline Tempe AZ *******. She was polite, professional, addressed my issues thoroughly and solved my concerns during our meeting. I appreciate her checking that all my accounts were in order and confirming exactly how I wanted each account handled. If Wells Fargo gives bonuses to outstanding employees, Stephanie Leonard is deserving of one. Thank you again, Stephanie Leonard! From a very happy Wells Fargo client, Katharine K Whiting.

Thumbnail of user ginal32
5 reviews
1 helpful vote
February 27th, 2017

I have $25,000 in CD's with Wells Fargo that I've had for many years. I am now collecting 3.5% on these CD's.

Thumbnail of user ronm52
53 reviews
56 helpful votes
May 5th, 2015

I visit the closest WF branch yesterday to make a deposit. I expressed my concern that there were few branches and ATMs for use, resulting in charges at other banks. The teller was very empathized, and suggested ways to change my account to eliminate the ATM fees and she said she would elevate this to the local director. Sometime all it takes is one long tern client with a sizable portfolio to make a difference!

Thumbnail of user deborahb108
2 reviews
1 helpful vote
July 17th, 2017

We just love Wells Fargo Bank, they are so nice and professional, My husband and myself have always loved Wells Fargo Bank..

Thumbnail of user genevab7
6 reviews
9 helpful votes
June 28th, 2016

They talk, I listen, I ask questions, They give recommendations, I choose to accept or decline. Still friends.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Wells Fargo: Provider of banking, mortgage, investing, credit card, and personal, small business, and commercial financial services. Learn more.

How do I know I can trust these reviews about Wells Fargo?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Wells Fargo?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business