Wells Fargo

I got my money stolen out of my card and so i filled a complain and called every 2 or 3 days to know updates about the case. They kept telling me about they were investigating the case & using the footage they had to know what happened. Past 10 days i called again to see what happened and i realize that the case is closed and i never got a message and neither something that advise me of anything in my account. When I'm speaking with the lady over the phone, she told me that the bank determined that there was nothing wrong haha and I'm like "what? So... The investigation and the answer is based on what? What are the reasons then?" And she answers me "we cannot tell the reasons for security reasons" hahaha i was like "so you cannot tell me the reasons why the bank is refusing to help me with the money, and simply summarize everything with a "there's nothing wrong" bro, these people couldn't even tell me in why they were rejecting haha. Terrible experience and i hope no one passed for this. DONT RECOMMEND THIS BANK UNDER ANY CIRCUMSTANCES, better bank of America fr.

Let me start by saying I've been with WF since it was Wachovia; whereby I was forced over to WF because of the acquisition, it wasn't by choice. Over the years I was simply too lazy to leave them, until now. That said, by now you have pretty much guessed my age... let's say I am seasoned. Particulars, I filed a dispute against a car rental facility, citing "bait & switch" and don't you know, WF did NOTHING to assist, even said we won't do anything to assist. Me, "then why have a dispute department?" Mind you, I provided concrete (hard copy) evidence, along with photos that supported my case. Again, nothing except "we can't do anything"... Soooo I did the legwork and found the CEO, reached out with my evidence and photo array; and what do you know, he too found in my favor and gave a full refund for the array of issues. Heck, they even apologized profusely. Fast forward, post refund - I call WF to remove my dispute, as I took care of it myself and the young lady stated, "since we took care of this for you, I will remove the dispute and is there anything else I can do to assist you?" I exclaim, "Oh no no no you don't Missy, you didn't do a darn thing, absolutely NOTHING and I hope this is a recorded line because if I find out you took credit for the refund I worked so hard to secure, rest assured I will blog like a crazy woman - Again, you all did NOTHING to help me in the matter, so pound sand while I reconsider my current banking institution. I do NOT nor will I ever recommend Well Fargo to anyone!

I am constantly having to call Wells Fargo to confirm I am using my card to make online purchases. Imagine all your online purchases being denied and your card not working until you call Wells Fargo to confirm that you are making online purchases. If you don't call they freeze your account where you can use your card. I have purchased as low as 12 dollars being questioned for possible fraud. I spent more than 2 hours every weekend telling Wells Fargo that these are my charges so that I could have access to my money. They froze my account today over a 12 fraud charge and refused to overnight my new card...even after I informed them that my husband and I are medically needy and required life saving medications that we had to pick up today. My husband is insulin dependent and I have gran mal seizures. I will be closing my account asap and going to a bank that allows me to spend my money without my banks constant permission. And who has reasonable solutions regarding fraud charges and access to my money during the getting a new card process. Let's not forget, all the late fees for all of the automatic payment s to everyone we owe for mortgage, electric, internet, car payment, car insurance,betc. Which the bank will not refund the late fees because they froze my account. Plus they will not pay automatic payments knowing that they are not fraudulent charges. I hate Wells Fargo and will tell everyone I come in contact with never to use them. I already have twittered, tweeted, messaged everyone I know and all my Facebook friends, co workers, and all my followers about them. Every where I go I advise strangers never to bank with them. If you want access to your money, don't want to spend your free time calling them constantly, want friendly and helpful service etc do not bank with Wells Fargo.

I have had a Wells Fargo credit card for a whole 18 days now. They offered 0% balance transfer. After the transfer request THEN they tell you it can take 2 weeks. I called at 1 week they said the transfer was requested (person 1… who was nice). At 2 weeks and 2 days no transfer. I am now paying interest on this balance because it did not transfer (person 2) told me that it takes 15 business days to transfer and that's stated in terms and conditions. This is NOT STATED IN T&C that you can read on line while you request a balance transfer. I said I'm losing money cancel the transfer then the card. I cant. (Person 3) supervisor then said that there was a holiday (presendents day) so despite being 16 days it wasn't 2 weeks? I said cancel the transfer. He said he could cancel the card ( thus negating the 0%) but not the transfer cause it had gone through. It had not. Old card still had balance. WF CARD ZERO. Oh well it's "pending". Only recourse was to call advocacy. Waited another day no transfer. Called advocacy (person 4) who wanted to know why I called her she doesn't do credit cards. But she tried hard for 20 mins to help anyway. She couldn't "open a case" sai transferred me to (person 5). Who said that if I transferred to another card, I would still owe them this transfer amount. She then transferred me to (person 6) who, while not rude, clearly didn't want to talk to me. Again said she couldn't stop the transfer as it was "approved". STILL balance zero. And that there already was an open case. I needed to wait up to 5 days AFTER approval to see money move. And up to 12 days to get a call from those reviewing the case. This leads to losing 1 month of the 0% offer and 2 months of interest charges. SO FRUSTRATED

Wells Fargo is the worst bank with the worst banker, I deposit my check, and I received an email that they release my money the day after and then after 24 hours I received another email that they want to hold my money for 10 days which is not normal and all of my other bank that I have they release my deposit check after 24hours all of them but this bank is the worst bank ever I called them and I talk to the agent they said they will release it manually for me but I need to call again the day after to make sure,then the day after when I called one of the agent was doing it for me, and suddenly my phone was disconnected and I called them again. Another agent I spoke with, was so rude and useless she answered me no we cannot release your money and I said I was on the phone second ago with your coworker she was helping me I need this money otherwise cancel my check which is I can do it with my Chase bank and they will release it 24 hours as always she said no we cannot even cancel your check and I was like man I need this money as your agent was telling me you can do it manually, and she said no and they hold my money for no reason, so just wanted to let you know guys do not deposit your checks with Wells Fargo bank at all. They will hold your money for 10 days to get their profit on it and they do not care about you at all, this bank is the worst bank in the world always and I will cancel all of my business card all of my checking account with them,This bank is really disappointed.

I made a purchase last month from Microcenter(they run their financing through well fargo) as soon as I got home I setup autopay. 1st I couldn't directly set it up through their app even though they say manage your hills setup autopay see new Services in their adverisements. Got directed to their oficial website. Was able to setup auotpay their at least I thought so. I received a confirmation email and actual mail stating I had setup autopay and my first payment would be taken out today Aug 17th. This morning I get notified that they could not take the payment olu even though I have the funds in my account available. So I call well Fargo and they tell me oh well even though the email, regular mail app and web site all say the fiddt payment will be taken out aug17th they really aren't going to take it out till sept 17th ir maybe Oct 17th. This isn't the firdt time I've had this issue and I let them know this is illegal and that had i not called I'd be hit with a late fee. I'm currently on hold waiting to speak to a supervisor because as usual "their supervisor aren't available" been on hold for 10 min already. I am cancelling autopay moving forward so everytime i call i can let them know how badly they are screwing all their customers on a recorded line.

I hate WELL FARGO BANK they don't care anything about their customers. I will be closing my account with them.

Wells Fargo (WF) West 39th Street Office - Josh Carrick and Staff AAA+++++
WF - West 42nd Street Office - ALL staff wonderful A+
I moved to West 60th Street and go to my neighborhood WF for the first time.
1. Person in charge told me to have a seat. Waiting area chairs totally not handicapped accessible so I stood with my cane. No attempt to take me to a more suitable chair. I'm clearly disabled. 15-20 minute wait standing up.
2. Person in charge was helping a customer 1.
3. Another customer 2. In front of me standing and so nervous to get help...
4. Finally the first customer left and the person in charge ask me how could I be helped and I told her my Prevention of Cruelty to Animal Charity account needed a fraud release and she responded "snapped back very rudely" OH THAT WILL TAKE OVER AN HOUR AND I CAN"T DO THAT RIGHT NOW AND YOU NEED TO MAKE AN APPOINTMENT. I responded I tried and tried to make an appointment but the phone system is always too busy and ask me to call back. OVER AND OVER. A month of excuses and OUTRAGEOUS WF...
Her rude behavior, her demeaner, her nastiness not acceptable working for WF.
And SHAME ON WF... and a month of this hold and I can't get it off as the animal charity goes national with television appearances starting. SHAME ON WELLS FARGO. www.poats.org

I deposited a Bank Verified Cashier's Check into my wells fargo account and they placed a Two-Week Hold on the check with the excuse that they had to verify the other person's Funds who drew the Cashier's Check. The purpose of a Cashier's Check is to guarantee the funds from the bank's own account rather than your personal account - https :// www.huntington.com/learn/checking-basics/what-is-cashiers-check#:~:text=With%20a%20cashier%20check%2C%20the,from%20a%20personal%20bank%20account. When I complained to the Executive Office of wells fargo I was met with Rude Phone Rep after Rude Phone Rep. Suffice it to say I am in the process of closing ALL of my wells fargo accounts and moving to another more accommodating bank. STAY AWAY FROM wells fargo!

I'm in escrow and needed to do a couple of wire transfers -- one at the beginning of escrow and one at the end of escrow. I made the first wire transfer a month ago on advice of a Wells Fargo rep over the phone who advise me (which is why I called). The rep told me that when I need to make my final escrow transfer, I can do it the same way but it'll be easier the second time because the Escrow Bank account is all set up now. Well, tonight, 11/16/2022, I tried to do the final escrow deposit online and it would not go through -- the rep gave me bad information. I called Wells Fargo, and Maria couldn't help me. Maria said banking nowadays is very difficult, said it's hard to get an appointment and some banks don't even answer their phones, etc. I asked for more help. She sent me to the escalation manager whose name is Olga. Olga was EXTREMELY RUDE to me over the phone. She spoke to me in a condescending manner and blamed me for the situation of me not being able to do the transfer, blamed me for the fact that she they couldn't get me a timely appointment at my branch. IT WAS SURREAL to say the least. I told her to stop talking down her nose to me in a condescending manner. She said she'll hang up on me if I yell. I said I'd stop yelling if she stopped talking down her nose to me. UNBELIEVABLE. First I'm given bad advice then I get the worlds worst escalation manager who was only good at escalating one thing -- my blood pressure. There are not enough words to convey how awful Olga spoke to me over the phone. Eventually, she hung up on me! Even after we found a way to speak to one another rationally she simply hung up on me -- which only solidified my thoughts that she's horrible and should not be a customer service rep. What is wrong with Wells Fargo that they hire someone like her? One can only wonder. I shut down Bank of America in 1990 for bad customer service and never looked back. Sorry to say I have to yet again remove a banking institution from my life. Needless to say, I will change banks AND I WILL NEVER DO BUSINESS WITH WELLS FARGO EVER AGAIN!

To be clear, Wells Fargo bank provides outstanding retail banking service; Wells Fargo Education Services is a toxic division thereof. Wells Fargo education services is a disservice to both borrowers and the mandatory co-signers. The late fees are exorbitant, the computer loan system that Wells Fargo education services is outdated and inadequate, and this company will not accept credit cards for payments or late payments. Having experienced the cruelty of their policies and the computer loan system as a
Co-signer, I can only say "Find another lender that has social and community values". Example one: the late fees are 60% of the payment amount
Example two: payment that was $0.70 short caused a late fee to be assessed
Example three: after describing my extended hospitalization, late fees still assessed
Example four: WFES files negative credit reports with the three credit bureaus

While I can't justify my college student's financial irresponsibility, I can complain about Wells Fargo education services treatment of the co-signer whose FICO score was 830. Because of two late payments and three negative credit reports filed by Wells Fargo education services, the co-signer's FICO score changed to 730: this was the news received after being released from the hospital.

In the new millennium, college loans are necessary to pay for the exorbitant costs associated with the acquisition of degrees, however, filing negative credit reports on college grads struggling with self sufficiency and financial demands does not benefit anybody. If Wells Fargo education services chooses to do business in the college loan space, then conduct that business responsibly, with the goal of improving society, and with a concern for the community.

Because I am a long time customer who has navigated what the company offers for a variety of my needs, you may find what I have experienced to be helpful. Some Wells employees and departments have been golden, which is to say very helpful. It reflects well on the company. But others have wasted my time, manifesting either indifference or incompetence.

Wells' investment advisor has been very helpful, often in unexpected ways. Wells' retail bank tellers have been friendly and professional. Their branch supervisors (the bank managers' bosses) have been superb in taking care of pesky customer service issues - but they won't insert themselves between you and Wells' escalation folks (more about them coming up). So I suggest contacting a branch supervisor next, if the branch can't/won't help you. As for the bankers who sit at the desks inside the banks, they have sometimes been very helpful, but they've also sometimes failed to followthrough on commitments.

Next, Wells employees I found pretty useless. Remember, we all have off days - and the Great Recession and the pandemic played havoc with hiring and retaining experienced people. Your results may vary. BTW, I have never had a problem with the creation of fraudulent accounts.

Be all that as it may. I found Wells' corporate call center to be pointless. They were not empowered, nor were they inclined, to solve problems. And I got straight up bad information from them. I don't know why they exist. Like most businesses of any size, Wells also has a corporate customer service escalation department ("Executive Office Case Specialists,"). Unlike most businesses, Wells' escalation folks don't seem to have much discretion to fix stuff. I not only found them useless, but one of them didn't even deign to return calls.

Of course, you can always go to the top. I wrote separate letters to Wells' COO and CEO. Neither responded directly. Rather, they kicked the can down the road to the escalation people who, per above, did nothing.

Lastly, a word about my experience with one of their east coast mortgage writers. He sat on my application for a long time before rejecting it, really putting me in a time bind until my investment advisor came through with a great alternative. The mortgage guy rejected my application w/o realizing that retired people who no longer have a paycheck may qualify on the basis of their unencumbered securities.

First I opened this bank and I "was not entitled to this service". I've always had zelle. I pay the babysitters with zelle. I pay before and after school programs with zelle. I have a broken foot and cannot walk or drive for at least six weeks. When I need money to pay people for errands and shopping I need zelle. I'm not allowed to have it. Opened up another bank. This is a week at least. One day I have zelle. Meanwhile, I had changed my work direct deposit and child support direct deposit to Wells Fargo, so I was stuck for a little while. So a week and a half later it's time for child support. Every single Wednesday when I wake up and it's in checking. Same routine for 6 1/2 years. Until I put the depisit to Wells Fargo. Wednesday…it's not there. Thursday…no child support. Child support says it was sent out Wednesday (like always). So here I am AGAIN, back on customer service with Wells Fargo. Supervisor makes sure I used the correct routing number…the bank employee filled out the information as is required by child support. Supervisor tells me it's on me to tell child support to provide a trace and according to this rule and that it needs to be this trace and that and not this it that. Bottom line. I have no child support. That money helps support a child. Helps with all expenses. Now I'm short rent money. I just zelled all my money to Bethpage. Printed out the new Child Support Direct Depisit form. Have Bethpage information and paperwork for my job direct deposit. Turning that in tomorrow am ASAP and mailing child support form after Bethpage fills it out Saturday. But thank you. Thank you Wells Fargo for making me want to keep my money under a mattress where at least I have control over it.

When I walk in to a Wells Fargo at 5:17 pm (they close at 6pm) in jean shorts, a zip up black lace semi collared shirt, a Bruno Mars hat, black flats, bright lipstick and fresh skin, I want some damn service. I want the same service you would give a man. I was rudely approached by a hip swinging, eye brow raising, water sipping Asian woman working that day August 10th 2017 & talked to an equally unhelpful sexist male as if he actually had any etiquette to know not to be a sexist pig. I needed a banker. I also had two checks in my hand & have been with Wells Fargo for 20 years, since I was a little kid, because yeah, I'm that beloved & respected in my family. I want the service offered to me. I want a banker. I want service. I was just brought over to the side to give my social security number and/or bank card & discuss my concern when they have a banker' s office section right there. You act like my money is no good. You act jealous. You act sexist and ignorant. You act discriminating. You act lazy. You act rude & I'm offended at the service I was offered. I had a concern, I had questions about things going on in my account, I had paychecks; I needed a banker. I was NOT offered any resolutions or proper service. Makes me think you expect me to dress like your little muse to run my errands when I'll be the judge of who I am, certainly not your house broke, small town, Oregonian, cattle lassooing $#*!. You know nothing of etiquette. You have a double chin btw, so I don't know why you're acting all snooty. You act like an ignorant jealous $#*!. Congratulations on never being wanted or needed in a bigger, fancier city. Oh and her rude thin lip mouth said, "Now you don't have to give your personal information anymore". How backwards does our society have to get things? I hope your manager sees this. You cattle wrangling ignorant frikkin gawddamn double chin quota making ugly damn fool.

On August 7th, 2023, I posted a review for the Wells Fargo Bank on Coburg Road in Eugene, Oregon. The reply I received was from Klarissa. She wanted me to email her at a different email address, "*******@wellsfargo.com", to discuss my situation at Wells Fargo. Klarissa was also asking for my phone number and my full name. She also stated that she would like more relevant details regarding my review. Klarissa, I don't have any more relevant information regarding the situation than I've already stated. It was just a frustrating situation. I am not comfortable giving out my personal information either. I ended up leaving the bank at that time. I came back later and cashed a check from a Wells Fargo member. The person who waited on me the second time was outstanding, thank you. I was very pleased with her service. She was doing her job, helping customers, and not "chit-chatting." Perhaps her supervisor could take a lesson from her.
Who was helping, what looked like a personal friend, and chatting while there are 6 people in line, doesn't look like good customer service. That is why I had to leave and come back a second time to cash a Wells Fargo check. Otherwise, I do not bank at Wells Fargo just for this reason. It is not the first time this has happened at a Wells Fargo Bank. It happens at other Wells Fargo Banks. Your employees should remember that everyone in line can see all that you are doing. Whether you are working, chatting, or laughing, everyone can see what you are or are not doing. All the while we are waiting in line with only two tellers open. While we, standing in line, are wondering why can't you help us alooso instead of chatting and laughing.
Thank you,
Tired of waiting in your line

TRIED TO APPLY FOR CREDIT CARD THE ADVERTIZING WAS MISSLEADING AND WAS JUST A WASTE OF TIME I WILL NEVER USE THIS BANK AGAIN

Lots at words. I have banked at wellsfargo for since around 2005. And some hacked into my account online, when I was on vacation. And I called on Monday cause I got a weird text so I called and a lady told me that it was a scam. And stated they would watch my account. Here to find out someone opened an account at 5:30 am that morning shipped a debit card to Texas.
I called wellsfargo right away and they where blaming me stating I opened an account and I was like I did not. They put it under fraud.
Then I seen the account they made had 0 dollars in it.
I WAS PISSEd. Went to wasfargo and asked to talk to a banker to change my account. And the guy told me I couldn't. And I said so someone can take me all of my money and you won't care. And I stated how I didn't trust wellsfargo.
And wanted my Money out if they weren't going to change my account.
Then went to take my money out and the banker was starting to take my money out and I said Someone took $25 out of my account I wanted it back. And he was like what account number I said I don't know I didn't make it.
Told him had to go to my car to get the account they hacked.
Then came back went to another banker and the stated it was the fraud department that took it out. Why the hell didn't they call me before I freaked out. Then I got home called them got nowhere. And then some hire up guy I think he said his name was Darrin called me and was talking to me what was going on. And telling me what to do and I was explaining what happened and phone disconnected. Never called me back, so I called back one lady said it might be a scam and transferred me it hung up I called back talk to the fraud team and that guy looked at my account and he's was like oh it was through the phone so he was like hold on I'll transfer you and it disconnected.
Being a customer for that many years you would think they would want to keep my service. I have never felt the way I do this Is my identity. To be accused of something I didn't do.