• Well Beyond Care

Overview

Well Beyond Care has a rating of 2.82 stars from 11 reviews, indicating that most customers are generally dissatisfied with their purchases. Well Beyond Care ranks 22nd among Home Care sites.

  • Service
    6
  • Value
    6
  • Shipping
    2
  • Returns
    2
  • Quality
    4
How would you rate Well Beyond Care?
Top Positive Review

“Best Care, saved tons of money, very helpful”

Mary Beth R.
11/15/21

I was having a very hard time using private duty agencies, and then looked up Well Beyond Care. I signed up and did not expect very much, but boy was I surprised. Right away I could see 11 caregivers who matched to my mother's need. Took about a week and hired a perfect caregiver, Sandy. My mother love her and it is so simple to sign off hours and pay her. Lot's of help from Lauren too (their RN).

Top Critical Review

“Potential scam”

Shelby N.
4/29/21

This appears like some kind of scam to me. When creating an account, it asks for your social security number for "payment and tax purposes." No one should need this type of information from you before you're even interviewed and hired there. This raises an eyebrow for me. There are much better home care companies out there, I'd recommend looking into others.

Reviews (11)

Rating

Timeframe

Other

Thumbnail of user shelbyn33
1 review
3 helpful votes
April 29th, 2021

This appears like some kind of scam to me. When creating an account, it asks for your social security number for "payment and tax purposes." No one should need this type of information from you before you're even interviewed and hired there. This raises an eyebrow for me. There are much better home care companies out there, I'd recommend looking into others.

Thumbnail of user marybethr32
1 review
0 helpful votes
November 15th, 2021

I was having a very hard time using private duty agencies, and then looked up Well Beyond Care. I signed up and did not expect very much, but boy was I surprised. Right away I could see 11 caregivers who matched to my mother's need. Took about a week and hired a perfect caregiver, Sandy. My mother love her and it is so simple to sign off hours and pay her. Lot's of help from Lauren too (their RN).

Tip for consumers:
It is going to take a while to hire your own caregiver but it is worth it.

Products used:
Not a product, a service

Service
Value
Thumbnail of user catherinew454
1 review
1 helpful vote
November 5th, 2021

I placed my order but did not "sign up" for the "business". I would NOT give them my SSN. Not only did I NOT receive email confirmation of my order (although they sure as hell TOOK MY MONEY) I did NOT RECEIVE ANY RESPONSE FROM MY CALLS, EMAILS OR MESSAGES!
I believe in this product-I sold it under Xocai and received numerous health benefits! But there is NO WAY I will support this SCAM OF A COMPANY.

Tip for consumers:
DO NOT ORDER FROM THIS SCAM COMPANY

Products used:
NEVER RECEIVED MY ORDER!!!!

Service
Value
Shipping
Returns
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Thumbnail of user jamesi286
1 review
8 helpful votes
September 23rd, 2020

They pretend that they will give you care and promise you the world, acting like they have a bunch of people who can help you. They don't. They had 4 people to choose from, and 2 of them rejected my request to connect before I even got started because I wasn't able to pay $30 an hour out of pocket. They treat the customers like trash, and "Lauren" is just a recruiter that tries to get money from both sides. Just go with an agency and don't waste your time with this scam. It really is a scam and I wasted a lot of precious time thinking it was legitimate. They did nothing but lie to me and not help me, and they probably won't help you either.

*** Update in regards to response: Lauren Tarrant aged 42 is not only a recruiter and a poor nurse, but a liar trying to save face. I told her that I only needed a few hours per week and that I was offering a starting rate (as suggested to me) of $15 an hour or more depending on needs and she LAUGHED and INSULTED ME and said something like "What do you think this is McDonalds? No one will work for that rate", to which I said I would increase it up to $30 and she replied: "You better".

I DID NOT suggest or EVER imply placing ANYONE in an "unsafe environment". I had merely tried to convey that *I* did not feel safe to *leave* my environment due to the possibility of losing possessions. That placed NO ONE at risk EXCEPT ME, and this desperate hack of a nurse seems to want to pretend that I was bringing caregivers into a Mad Max setting or some riot zone. No lady, you're wrong. If you want to insult me you can try again to save face, but you'll get nowhere.

Actually, the truth is still that your company is a SCAM and YOU are a CON ARTIST trying to take advantage of disabled and elderly people! That is the truth and your comments won't change it!

It is absolutely and utterly shameful that not only do you lie in your response, but you try to turn it into a pathetic attempt to market to people. I think everyone already knows to steer clear, and if SiteJabber isn't enough, they need to see the 2 star (or less) rating on Google Reviews in addition to this place because it's more detailed and many more people have been taken advantage on there for you to see. I knew I couldn't have been the only one, and sure enough, I wasn't! Go look for yourself and see if "Lauren" wants to make advertisements on there and pretend everyone else is placing the NON-EXISTENT "care givers" in "unsafe environments" with her twisted little mind.

Well Beyond Care? No. Well beyond corruption and lies and searching for a REAL caregiver solution because this isn't it! The only thing they do is ADD to your stress, lie to you, harass you, and waste your time! Look elsewhere!

Tip for consumers:
Just don't. Contact the state or city health care and ask them what options you have, because this clearly isn't one.

Products used:
Nothing. They REFUSED to provide ANY service. They want you to put a card on file but after that they give you nothing. It's a scam.

Service
Value
Quality
Thumbnail of user laurent224
Lauren T. – Well Beyond Care Rep

Actually, the truth is that I am a nurse (42 years) and it’s my pleasure to help folks find in home care – anything to avoid a nursing home or facility if possible. Our goal is to make it affordable while paying the caregiver a good wage as well. Our commitment is to safety and care. When I talked with this gentleman, he presented an unsafe environment for a caregiver. The price was not an issue but safety is. He told me he only needed care for an hour or two to make sure that someone would guard his possessions while he got out. He described the situation and said that he didn’t have a primary care physician and that’s why he needed to get out of his house. He told me he had Medicare and Medicaid. I gave him resources for a caregiver possibly paid by the state and I also told him that MD’s now visit in his home and will bill Medicare. I also gave him information to seek help in his State through DHS. He was very angry when I told him that I couldn’t put his caregiver at risk and he needed to seek other options. I was clear to tell him that the money was not the issue but keeping our caregiver safe was.
More and more people want to stay in their own home as they age. Families are out of state or unable to assist and it’s hard to find safe and affordable long term care and companionship. While many cannot afford the exorbitant rates of traditional homecare agencies they also realize that they need to know how to self direct care and prepare for the future. We know, at Well Beyond Care, that we will live longer lives than our ancestors and a solution is needed. By finding the Right Fit at the Right Price with the Right Guidance and Support, we will reduce hospital stays, emergency room visits as well as your STRESS. Contact one of our nurses online@ wellbeyondcare.com 844-492-2273

Thumbnail of user jeffreyf34
1 review
3 helpful votes
September 24th, 2020

Well Beyond Care has been acquired by Keep Safe Care and is now Keep Safe Care Direct. Same great product, just a different name.

Service
Value
Thumbnail of user heathers1381
1 review
0 helpful votes
June 19th, 2022

WELL BEYOND CARE IS AN ABSOLUTELY LOUSIEST/RACIST/WORST COMPANY EVER! DESERVES NEGATIVE(-)/ZERO(0) STAR(S)! PLEASE STAY AWAY FROM WELL BEYOND CARE ABSOLUTELY HORRIFYING/HORRIBLE COMPANY!

Tip for consumers:
WELL BEYOND CARE IS AN ABSOLUTELY LOUSIEST/RACIST/WORST COMPANY EVER!!!! DESERVES NEGATIVE(-)/ZERO(0) STAR(S)!!!! PLEASE STAY AWAY FROM WELL BEYOND CARE ABSOLUTELY HORRIFYING/HORRIBLE COMPANY!!!!

Products used:
WELL BEYOND CARE IS AN ABSOLUTELY LOUSIEST/RACIST/WORST COMPANY EVER!!!! DESERVES NEGATIVE(-)/ZERO(0) STAR(S)!!!! PLEASE STAY AWAY FROM WELL BEYOND CARE ABSOLUTELY HORRIFYING/HORRIBLE COMPANY!!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffreyf35
1 review
1 helpful vote
September 3rd, 2019

I was living in Baltimore and needed care for my mother in San Antonio and this company helped me hire a caregiver, easily and effortlessly. Totally happy with them and would highly recommend them!

Thumbnail of user staceyb74
1 review
3 helpful votes
February 2nd, 2018

When I created an account for my mother, I got a phone call from a nurse! I was so surprised. Lauren really helped me think through what i needed to do next. Easy site to use. I could see all of the available caregivers.

Thumbnail of user tyr43
1 review
8 helpful votes
December 31st, 2020

I applied for Well beyond about two years ago. I received one interview, I arrived the family (husband) of wife interviewed me. I believed interview was going fine until the husband ask me the hours. I told him the hours Wellbeyond staff told me. The husband got furious and said no I told them hours. I tell him its ok I can work the hours you are requesting maybe office got it mixed up. Husband says they are mixed up because they dont listen. Nevertheless after that interview which took about a year to be recognized after my initial sign up to Wellbeyond care. So as another year passed I was still up to date on site, muuhm second year go by NOTHING, NOBODY,... SOo after doing appl, background check you pay for, after two years and not one other family contacted me, I deactivated my account. Months later I start to get emails "jobs in your area, re activate your account. I call tell to explain my situation (story). Lady that answered phone says no I don't want to hear your story. She proceeded on to tell me to reactivate my account. She was a fast talker, verbal aggressive, rude,... So I hung phone up in her face because with all that in mind while she was fast talking me It made me remember to myself what do you expect from this place the lady didn't even answer phone with any type of phone etiquette. Let alone she didn't say her name or company's name... Well I was taught how things start off, is most likely how it will end... bad start off THANKS TO THE LADY WHO ANSWERED THE PHONE WELLBEYOND CARE IS NOT A PLACE WHERE I WANT TO BE "SNOBBISH"

Service
Value
Quality
Thumbnail of user williamh285
1 review
4 helpful votes
February 2nd, 2018

Maybe the best site to get a job. You do not apply to jobs. Instead people needing care contact you. This is awesome actually!

Thumbnail of user nellieb27
1 review
24 helpful votes
August 16th, 2018

As a caregiver, I was excited for the opportunity to expand my reach in the search for clients, and signed up to work for well beyond care. During the time my account was active, I found a private caregiving position for a family friend, and have been working for them since. I received and email from well beyond care that someone local to me was seeking a caregiver, but given my schedule is no longer open, I politely informed them that I would no longer we looking for work through them, and asked them to deactivate my account. A few days later I received a very rudely toned phone call from a representative at well beyond care informing me, once again, that someone local to me was looking for a caregiver. I politely informed her over the phone that I was no longer looking for work, and asked her to contact the support team for me, since they never responded to my email. She said she would. There is no other way to shut down your account with these people besides asking them to do it for you. After another dozen or so phonecalls/emails, and me responding over and over, my patience had run out with this company. I responded rudely to the email I got today, only to receive an extremely rude response that they don't want to employ anyone who doesn't practice "positive coping mechanisms" (after several weeks of them irritating me and ignoring my requests)... like, really?! Long story short, don't bother with this company. They will push you to the point of snapping with their garbage customer support and then blatantly insult you for rightfully losing your patience. Disrespectful, disgusting professional practices.

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Thumbnail of user laurent224
Lauren T.

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2.8
11 reviews
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