WeldingSupply

After 16 days, contacted seller. Informed that product has been discontinued. Seller claims that a notification email was sent. (No email received) Representative was VERY Rude on the phone. A complete jerk. Never do business with them!

I have been purchasing from weldingsupply.com for a couple of years now. When I order something incorrectly, they have no problem taking back the return and even exchanging the item before receiving the original back. They normally ship very quickly unless it is an obscure part, or if the manufacturer is out of stock. You can't beat their pricing.

I ordered a welding jacket off their site. A month later and still no sign of the jacket. Also, no comments from them or indication they give a crap or plan to do anything. What a colossal waste of time.

I ordered two tubes of Harris Blockade brazing rod, ordered on March 31, and it just arrived on April 15,2020, it was just a bunch of rod wrapped in tape, now how do I even know what it is. Harris packages this stuff in tubes, I've never seen it bulk. A tube contains 20 rods, I was sent 52 so the math doesnt jive either, it must be you are expected to send it out for molecular analysis and metallurgy workup before using it!

These guy's have the best prices, and a huge selection. Their customer support is very fast to reply and very helpful. I asked them with a few questions and they were always quick to respond and even modified my order for me after I had already placed it. They had to order some of my items from the manufacturer, but as soon as they arrived in a few days they shipped them straight away. Well worth the small wait for the great service and prices. My order was international and they had very good shipping prices too. I recommend these guys, it's great to see excellent family business like this.
Joe

Absolutely worst customer service I've ever had to deal with!
They've sent an item that was misrepresented on the website and then spent over 2 weeks arguing and wasting my time.

I tried to do business with welding supply. I placed an order for 2 items. 7 days later they wrote to tell me that it would take an additional 4-6 weeks for the items to arrive. At the 6 week mark I wrote for an update since I hadn't received the items and hadn't heard anything from the company. A day later they told me the price of the items had increased by nearly 2x and wanted to know if I was still interested in the items. Their website still lists the items at about half of their updated item quote almost 2 weeks later. This company is lazy and disorganized at best. Shady at worst.

I recently had a highly disappointing experience with Welding Supply Company. From the moment I placed my order, it quickly turned into a frustrating ordeal that left me feeling cheated and mistreated as a customer.

First and foremost, I was initially attracted to Welding Supply Company because of their competitive pricing. However, much to my dismay, the price of the supplies I needed inexplicably increased after I had already placed my order. This sudden price hike was not only inconvenient, but it also gave the impression that the company lacked transparency and integrity in their business practices. It is unacceptable to raise prices without any valid explanation or notification.

What's worse is that instead of reaching out to me directly to discuss the price change or explore potential alternatives, Welding Supply Company unilaterally decided to cancel my order without any prior communication. This level of disregard for customer satisfaction is simply unacceptable. As a customer, I expect to be treated with respect and to have my concerns addressed promptly. However, the lack of communication demonstrated by Welding Supply Company showcased a complete lack of professionalism and customer service.

The overall experience left me feeling frustrated, inconvenienced, and with a negative impression of Welding Supply Company. Their inconsistent pricing and unprofessional communication have severely damaged their reputation in my eyes. As a result, I would strongly advise potential customers to reconsider doing business with this company.

In conclusion, my experience with Welding Supply Company was an utter disappointment. The unexpected price increase followed by the unilateral cancellation of my order without any communication exhibited a severe lack of professionalism and customer care. I will not be returning as a customer and strongly urge others to look elsewhere for their welding supply needs.

Weldingsuply.com has TERRIBLE customer service. I ordered a wrong part. The reason I ordered a wrong part is because there site brought up the wrong part number. There answer?..."we sent you the part you ordered" They took ZERO responsibility for any part of the mistake and would do ZERO to help. Then, they did there own "deep search" for the right part number and said that because he could find the right part number (in a search that I didn't have access to) that it was my fault. This company truly doesn't care about you or your experience, just your $$$

Ordered a roll of wire, reel arrived broken and Welding Supply was not willing to do ANYTHING to make it right. Would NOT recommend doing any business with this company!

Ordered some parts and waited over a week for a shipping update. Contacted them yesterday for them only to reply they sent an email last week saying they do not ship to my location and that they were canceling the order. (Never got an email) I ask them to change the address to a new one and they said no, they already cancelled the order. NEVER using them again.

I ordered japanese welpers (YS-50) and received grip star (GSMIGWELPWERS) When I contacted the seller he said all welpers are the same and that's all he had (every welder knows that the original japanese welpers are pretty much the best and that all welpers are not the same) I said that's not what you listed though and asked for a refund. He then got angry said he would not pay for return shipping or my original shipping. Then he said return them or don't he didn't care and hung up on me. I don't typically do reviews but this guy is completely unprofessional and is selling knockoffs in hopes people won't return them because they wont get refunded for shipping. I am returning mine and will never do business with again. I attached pic of knockoffs I got as well as as a screenshot of the listing.

I emailed WeldingSupply to get an ETA and confirm the price of an item (as it was suspiciously low) from their website and their response was "price is as stated on website, lead time 6-10 days." So I placed the order because of the good price.

3 weeks goes by with no update, so I email them to ask for an updated ETA, they responded "This is on back order and should ship late this week"

Another week and a half goes by, and I ask them again to reconfirm their shipment ETA and they said "in 1-2 weeks, item needs to be ordered in." I told them there must be an error because I was told it should've shipped last week. I am then hit with a copy and paste message effectively saying "your item is on hold because we changed the price, nothings been ordered this whole time and don't blame us"

These guys doubled the price of the item from $27.99 to $57.99, even after confirming the original price to me through email and it took them 4 weeks to tell me (in a conversation I initiated.) On top of that it appears they just outright lied and made up the story of the item being on backorder.

These guys are outright liars, lazy and unreliable, I wouldn't recommend them anyone.

I purchased a couple products on their website weldingsupply.com. I paid for Priority Mail shipping. 3 days later, I looked up the tracking to see where it was at, and it showed this item was not shipped out by priority mail and is now expected to be delivered 5 days late. I emailed them immediately on Sunday, waited 2 days with no response. I called to asked what had happened and they said it shipped wrong. All they guy said was sorry. I said I would like the shipping I paid for and did not receive refunded. He because belligerent and only would offer an apology and no refund of the shipping. At this point I am paying for services I did not receive. I purchased these products in the state of Oregon and it is against the law to charge someone for services they did not receive. I have also wrote a letter to the state attorney general. People need to be aware of companies like these and what kind of business ethics they are using. I will also be leaving many review about this company as they are definitely one of the bad ones. I tried to reach out to there Facebook to see if i could get a resolution to this, but they were rude there as well telling me to email them again. So, I emailed them again and there response was "This was already explain by phone and facebook." LOL, nothing was explained except that they made a mistake. No offer to refund my money for the priority mail, no nothing. DO NOT DO BUSINESS WITH THEM.

Bait and switch sales. Claims of in stock products that end up out of stock with no notification. The customer support is stunningly rude and incompetent. Be very, very careful.

I strongly recommend avoiding weldingsupply.com. They are awful. I placed an order, the website did NOT say the item was out of stock. Once I placed the order, I got an email saying, "expected arrival 10 days" but not arrival to me. No one contacted me proactively or anything to say that it was backordered when I placed the order.

I then got a Google review email, so I left a review stating as such. Well THAT prompted a call from them. Was it to provide good customer service? Nope. It was to cancel my order because they didn't like getting a bad review. They lied and said I called to check status - I've never called them, I've been waiting patiently for my order and was just disappointed that it was backordered when I placed it despite the website not stating "OUT OF STOCK."

Definitely avoid weldingsupply.com as they have ZERO customer service skills.

Purchased 36wc-4XL leather jacket.

Received with 3 half inch rips on back of right shoulder. Noticed that leather used for right shoulder must have come from a calf!

Very, very thin and soft. Noticed remainer of jacket leather very thin.
Price was low and quality was not there.

Go elsewhere.
Had to get leather shop to fix.
Couldn't return since I needed it for a job.

Ron

Their website indicated the item was in stock when the order was placed. They then sent an email to demand I purchase a lot more than what I ordered. As soon as I pushed back, I got poor attitude. Will report to BBB.

Wish I could give ZERO! Place the order and wait and wait and then they say shipping cost will be triple the quoted price. What a joke! Shouldn't even be in business.

I ordered a part from Western Enterprises. They have me to wait for 4 weeks because the part was not in stock from the manufacturer. Then after that, they just sent me a total different part. I called and asked for some explanation and they argued with me that is the right part. I then called Western Enterprises and I found out that Western Enterprises does sell this part anymore and the last sale was last year. So definitely I advise every people to not do business with these scammers.

The site weldingsupply.com, and its affiliate weldwarehouse.com, regularly and knowingly employ bait-and-switch deceptive practices in pricing and availability.

After ordering some products from their website at competitive prices, and noting specifically in the order to "please call or email to confirm item availability and ship date," leaving the appropriate contact info. Instead, a day later, all I receive is a form email with the subject "Price Has Changed Order #****** Hold -- Please Reply!" The message goes on to highlight the fine print of the order terms, which does indicate that prices may change before shipping. The new prices given were as much as 50% higher. Finally, the message ends with an implied threat: "Thank you in advance for not reporting to third parties that you ordered subject to other terms, or we did not honor our required actual terms. You are personally liable for statements you make that are not true."

All of this in a form email smacked of a standard "bait and switch" modus operandi, so I called to clarify. Additionally, I checked the website for those items again, which were still listed at the deceptively (and falsely) low prices. On the phone, multiple representatives were very nonchalant about the pricing issue, even when I pointed out the low price still being advertised on the website, and my suspicion that this is not unintentional; their reaction also suggested the same. Although I was told the website takes a day to update, it is now days later, and the false prices are still posted.

Finally, the items were all listed as "in stock," though the representatives both confirmed that they never stock these items.

Do not waste your time with internet scammers like weldingsupply.com, or their affiliate weldwarehouse.com. I don't trust them as far as I can throw them, and like Ed Rooney, I really shouldn't be throwing anybody, anyway.