website thubmnail of WeldingSupply
How would you rate WeldingSupply?
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California
2 reviews
1 helpful vote
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Great prices and usually fast shipping
March 29, 2022

I have been purchasing from weldingsupply.com for a couple of years now. When I order something incorrectly, they have no problem taking back the return and even exchanging the item before receiving the original back. They normally ship very quickly unless it is an obscure part, or if the manufacturer is out of stock. You can't beat their pricing.

Date of experience: March 29, 2022
Australia
1 review
0 helpful votes
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Great Service & Prices
November 25, 2021

These guy's have the best prices, and a huge selection. Their customer support is very fast to reply and very helpful. I asked them with a few questions and they were always quick to respond and even modified my order for me after I had already placed it. They had to order some of my items from the manufacturer, but as soon as they arrived in a few days they shipped them straight away. Well worth the small wait for the great service and prices. My order was international and they had very good shipping prices too. I recommend these guys, it's great to see excellent family business like this.
Joe

Date of experience: November 25, 2021
New York
1 review
0 helpful votes
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Ordered some welding wire advertised at. 39/lb got an email that the price increased to $2.27/lb plus shipping. In stock ready to ship became not in stock then they canceled my order when asked about a tracking number. Company does not seem legit or they are having major customer service problems I wasted a lot of time with them.

Date of experience: October 7, 2022
New Mexico
1 review
1 helpful vote
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Terrible service
August 12, 2021

After 16 days, contacted seller. Informed that product has been discontinued. Seller claims that a notification email was sent. (No email received) Representative was VERY Rude on the phone. A complete jerk. Never do business with them!

Date of experience: August 12, 2021
Oregon
1 review
0 helpful votes
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I ordered a welding jacket off their site. A month later and still no sign of the jacket. Also, no comments from them or indication they give a crap or plan to do anything. What a colossal waste of time.

Date of experience: April 13, 2023
South Carolina
1 review
0 helpful votes
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I strongly recommend avoiding weldingsupply.com. They are awful. I placed an order, the website did NOT say the item was out of stock. Once I placed the order, I got an email saying, "expected arrival 10 days" but not arrival to me. No one contacted me proactively or anything to say that it was backordered when I placed the order.

I then got a Google review email, so I left a review stating as such. Well THAT prompted a call from them. Was it to provide good customer service? Nope. It was to cancel my order because they didn't like getting a bad review. They lied and said I called to check status - I've never called them, I've been waiting patiently for my order and was just disappointed that it was backordered when I placed it despite the website not stating "OUT OF STOCK."

Definitely avoid weldingsupply.com as they have ZERO customer service skills.

Date of experience: February 16, 2022
Ohio
1 review
2 helpful votes
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Liar and thief
October 31, 2018

I ordered a part from Western Enterprises. They have me to wait for 4 weeks because the part was not in stock from the manufacturer. Then after that, they just sent me a total different part. I called and asked for some explanation and they argued with me that is the right part. I then called Western Enterprises and I found out that Western Enterprises does sell this part anymore and the last sale was last year. So definitely I advise every people to not do business with these scammers.

Date of experience: October 31, 2018
California
1 review
5 helpful votes
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Bait and Switch
February 6, 2020

Their website indicated the item was in stock when the order was placed. They then sent an email to demand I purchase a lot more than what I ordered. As soon as I pushed back, I got poor attitude. Will report to BBB.

Date of experience: February 6, 2020
North Carolina
1 review
0 helpful votes
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Not worth 1 star
December 27, 2022

I tried to do business with welding supply. I placed an order for 2 items. 7 days later they wrote to tell me that it would take an additional 4-6 weeks for the items to arrive. At the 6 week mark I wrote for an update since I hadn't received the items and hadn't heard anything from the company. A day later they told me the price of the items had increased by nearly 2x and wanted to know if I was still interested in the items. Their website still lists the items at about half of their updated item quote almost 2 weeks later. This company is lazy and disorganized at best. Shady at worst.

Date of experience: December 27, 2022
VI
1 review
0 helpful votes
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Complete Waste of Time
January 31, 2024

Ordered some parts and waited over a week for a shipping update. Contacted them yesterday for them only to reply they sent an email last week saying they do not ship to my location and that they were canceling the order. (Never got an email) I ask them to change the address to a new one and they said no, they already cancelled the order. NEVER using them again.

Date of experience: January 31, 2024
Tennessee
1 review
2 helpful votes
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Weldingsuply.com has TERRIBLE customer service. I ordered a wrong part. The reason I ordered a wrong part is because there site brought up the wrong part number. There answer?..."we sent you the part you ordered" They took ZERO responsibility for any part of the mistake and would do ZERO to help. Then, they did there own "deep search" for the right part number and said that because he could find the right part number (in a search that I didn't have access to) that it was my fault. This company truly doesn't care about you or your experience, just your $$$

Date of experience: October 6, 2020
New York
2 reviews
1 helpful vote
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I ordered two tubes of Harris Blockade brazing rod, ordered on March 31, and it just arrived on April 15,2020, it was just a bunch of rod wrapped in tape, now how do I even know what it is. Harris packages this stuff in tubes, I've never seen it bulk. A tube contains 20 rods, I was sent 52 so the math doesnt jive either, it must be you are expected to send it out for molecular analysis and metallurgy workup before using it!

Date of experience: April 15, 2020
Oregon
1 review
2 helpful votes
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Bait and Switch, Watch out.
August 18, 2021

I purchased a couple products on their website weldingsupply.com. I paid for Priority Mail shipping. 3 days later, I looked up the tracking to see where it was at, and it showed this item was not shipped out by priority mail and is now expected to be delivered 5 days late. I emailed them immediately on Sunday, waited 2 days with no response. I called to asked what had happened and they said it shipped wrong. All they guy said was sorry. I said I would like the shipping I paid for and did not receive refunded. He because belligerent and only would offer an apology and no refund of the shipping. At this point I am paying for services I did not receive. I purchased these products in the state of Oregon and it is against the law to charge someone for services they did not receive. I have also wrote a letter to the state attorney general. People need to be aware of companies like these and what kind of business ethics they are using. I will also be leaving many review about this company as they are definitely one of the bad ones. I tried to reach out to there Facebook to see if i could get a resolution to this, but they were rude there as well telling me to email them again. So, I emailed them again and there response was "This was already explain by phone and facebook." LOL, nothing was explained except that they made a mistake. No offer to refund my money for the priority mail, no nothing. DO NOT DO BUSINESS WITH THEM.

Date of experience: August 18, 2021
Nevada
3 reviews
4 helpful votes
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Stay away!
August 7, 2020

Absolutely worst customer service I've ever had to deal with!
They've sent an item that was misrepresented on the website and then spent over 2 weeks arguing and wasting my time.

Date of experience: August 7, 2020
North Carolina
2 reviews
1 helpful vote
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I ordered japanese welpers (YS-50) and received grip star (GSMIGWELPWERS) When I contacted the seller he said all welpers are the same and that's all he had (every welder knows that the original japanese welpers are pretty much the best and that all welpers are not the same) I said that's not what you listed though and asked for a refund. He then got angry said he would not pay for return shipping or my original shipping. Then he said return them or don't he didn't care and hung up on me. I don't typically do reviews but this guy is completely unprofessional and is selling knockoffs in hopes people won't return them because they wont get refunded for shipping. I am returning mine and will never do business with again. I attached pic of knockoffs I got as well as as a screenshot of the listing.

Date of experience: September 1, 2022
Washington
1 review
3 helpful votes
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Bait and switch sales. Claims of in stock products that end up out of stock with no notification. The customer support is stunningly rude and incompetent. Be very, very careful.

Date of experience: April 6, 2020
Virginia
1 review
3 helpful votes
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Horrible
April 22, 2020

Wish I could give ZERO! Place the order and wait and wait and then they say shipping cost will be triple the quoted price. What a joke! Shouldn't even be in business.

Date of experience: April 22, 2020
Canada
1 review
5 helpful votes
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I emailed WeldingSupply to get an ETA and confirm the price of an item (as it was suspiciously low) from their website and their response was "price is as stated on website, lead time 6-10 days." So I placed the order because of the good price.

3 weeks goes by with no update, so I email them to ask for an updated ETA, they responded "This is on back order and should ship late this week"

Another week and a half goes by, and I ask them again to reconfirm their shipment ETA and they said "in 1-2 weeks, item needs to be ordered in." I told them there must be an error because I was told it should've shipped last week. I am then hit with a copy and paste message effectively saying "your item is on hold because we changed the price, nothings been ordered this whole time and don't blame us"

These guys doubled the price of the item from $27.99 to $57.99, even after confirming the original price to me through email and it took them 4 weeks to tell me (in a conversation I initiated.) On top of that it appears they just outright lied and made up the story of the item being on backorder.

These guys are outright liars, lazy and unreliable, I wouldn't recommend them anyone.

Date of experience: December 10, 2020
Colorado
1 review
4 helpful votes
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Terrible Customer Service
September 4, 2020

Ordered a roll of wire, reel arrived broken and Welding Supply was not willing to do ANYTHING to make it right. Would NOT recommend doing any business with this company!

Date of experience: September 4, 2020
Colorado
1 review
3 helpful votes
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Purchased 36wc-4XL leather jacket.

Received with 3 half inch rips on back of right shoulder. Noticed that leather used for right shoulder must have come from a calf!

Very, very thin and soft. Noticed remainer of jacket leather very thin.
Price was low and quality was not there.

Go elsewhere.
Had to get leather shop to fix.
Couldn't return since I needed it for a job.

Ron

Date of experience: February 28, 2018

Overview

WeldingSupply has a rating of 1.5 stars from 22 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WeldingSupply most frequently mention and customer service. WeldingSupply ranks 96th among Industrial Equipment sites.

service
10
value
10
shipping
10
returns
5
quality
7