WeddingWireReviews 819

It seems like WeddingWire displays only Featured and Preferred vendors aka those who pay higher fees. I tired to search for photographers who were within 5 miles from my house, but the search results page showed photographers there were further away. They were all marked Featured, except couple of them. I know by a fact that at least one of them has 13 five star reviews, has a free listing, but didn't appear on the search results. It was a total waste of time to spend time on their website. If you are vendor considering to signup for their free listing, don't even bother.

Wedding wire has an expensive and dishonest advertising scam going. They have "spotlight" and "featured" vendors. Since this is a review based site it would lead me to believe theses vendors are spotlight or featured because they earned it. But this is not the case. Theses positions of importance are purchased. This is contrary to the FTC rules on online or advertising endorsements. It needs to be plainly stated that these positions of importance are purchased. The FTC needs to investigate this.

Please taKe the time and file a complaint with the FTC against Wedding Wire.

We are a reputable company on Long Island New York and a paying vendor on this website. We noticed the reviewing system they have is not fair and accurate. Many vendors leave reviews on this website for themselves and they do not do anything about it. We have amazing reviews and just recently encountered a malicious bride that was harassing us. She left 2 very negative reviews for us. We did not get to provide her with the service for her wedding but she felt appropriate to leave these 2 very negative reviews. We disputed the reviews. Their representative, Melanie, emailed us to let us know the dispute will be dismissed and the review we'll be posted. They never asked us anything about it and they did not care we were being harassed not reviewed. She simply told us to get a court order to remove it or it will stay there. We explained her we have phone conversation recorded and written emails that prove our client is malicious but they simply dismissed it. So after paying to be featured on their website, they do not care about the fact that some brides are malicious. We just simply had to get on the phone with our attorney. Be aware of it! They will not try and mediate between you and the client by offering you the dispute option. They simply do not care. Wedding industry is a very personal industry and they have a very non-personal approach with their vendors. They do not make difference between a genuine review and an abusive bride.

As a vendor, I have a free account with wedding wire and have gotten numerous sales calls wanting me to sign up for paid advertising. The email stated "I'm not sure why you had signed up or how familiar you are with WeddingWire but I did want to let you know that If you were looking for more bookings and exposure I would highly recommend our advertising options that will actually list you on our sites." First of all. I am obviously a vendor. Just because I don't want to pay for advertising right now does not mean that I don't have a reason to be on the site.

The email continued: "Since I haven't been able to connect with you I
Did want to let you know that your business is currently not listing on
WeddingWire or any of our network of sites, seen here." I work full time as well as the event planning I do on the side so whenever they call I am not able to answer and am on the west coast so nobody is there when I am available after work. I now can no longer access my account and am furious! I had client information on there that I no longer have because my computer crashed. I would definitely not recommend this to any other vendor.

After signing up for a free listing on this website, I got a call from a sales person stating that I would get a TON of traffic to my website if I had a paid listing instead on Weddingwire.com. They claimed that they got millions of visitors each month and that this would result in doubling my sales. So I signed up for the paid listing. However, the paid listings only let you list your company in such a localized area of the country that it is almost impossible for anyone to even find you! So guess what? I have not gotten one visit to my website, let alone any orders, for this paid listing. The truth is the only ones making any money are the owners of this website. VENDORS BEWARE!

A bride wanted free digital editing, and object removal among a few other "free" things. When I told her that she would have to pay for things not included in her package, so flat out told me that she would trash my business on every wedding website. And… so she did. The review on Wedding Wire was absolutely false. In fact, I provided PROOF that she lied about each thing… I provided a signed contract, I provided documentation that she viewed her images online a couple weeks after the wedding, I provided proof that she received her images before the end due-date. And all wedding wire said is that the client only has to prove that they paid you to keep a review up. They then told me the only way they would take it down is if I get a court order. It is not their problem to verify truth.

Wedding wire claims their terms of service are indicted on their website. They do not list any information on their site stating there is a 12 month no early termination for advertising. As all others have stated, you do not find out until they already have your credit card information and then state you are locked in for 12 months. They also state they have never heard of the FTC's rules regarding the 36 hour/3 day "Cooling Off Period" - I will never deal with this company again!

Furious dosen't even BEGIN to describe my mood right now. I had a free listing on Wedding Wire, and I was given some song and dance that, by having a paid listing with them, that I would get more traffic and more bookings. My contract ends with them soon, and I have gotten the same results as I would have with a free listing - a big, fat ZERO. The ONE bride who contacted me last week in the almost one year I've had a paid listing was only interested in price (read: Bargain Shopper), and she didn't book with me. Over a thousand dollars spent, and I've gotten NO substantial return on my investment. And while it's true they do offer some seminars, you could find the same things out by doing some research on your own, and sometimes other vendors will offer the same types of webinars for free. I measure the success of working with a vendor based on my ROI from the involvement, and since I haven't even broken even on this, I'm rating this one a solid ZERO. I'm in business to make money and not throw it away, and the only people who made money on this transaction were the people at Wedding Wire.

ADDENDUM 12/27/13 - The closer I get to the end of my contract with Wedding Wire, the angrier I'm getting, and I'm pretty well steamed right now. I have no way of figuring out how much actual traffic I've had to my Wedding Wire site, even after visiting my dashboard. I wasted $1,080 advertising with these people and have nothing to show for it. I wonder if we should consider a class action suit because it looks like I'm not the only person who got burned by these people. Save yourself the money and stay with your free listing!

IN RESPONSE TO LAUREN: I did work with my Customer Rep and nothing she suggested worked. Changing images, posting offers, nothing. In terms of traffic, I can count on one hand through my GA the number of people who actually clicked through to my site. The ONE person who did was way below my price range. I still stand by my original statement that Wedding Wire isn't worth the high investment I made in it, especially since I was led to believe that a paid listing with your site would increase bookings.

I feel vendors are upset because they can't control the negative or bad reviews when they very well are most likely true. Sure, there are businesses out there that want to sabotage other businesses, but there are sneaky businesses out there that post positive reviews to make themselves look good too.
I've had some very bad services w/ some wedding vendors & I want my experience to be posted & heard to warn others... If the vendor had control, of course they would take my post down, even if they disagree... but, its what the customer experienced- period! Vendors like to switch it around as if the disgruntled bride wants to be vindictive towards their business when all they are doing is posting their personal, bad experience to warn others. I'm GLAD wedding wire doesn't allow vendors to control the bad reviews... whats the point then!?
Thank you wedding wire.

Do not sign up with wedding wire. No better words to describe the frustration that I feel. DO NOT GIVE OUT your CREDIT CARD information, I gave it only to find that I´m tied to a 12 months contract, and that my business is being held hostage from this dishonest "company". Do not sign or deal with them, stay away, you will get nothing but problems and bad moments. DO NOT ADVERTISE WITH WEDDING WIRE. I was fooled by the "sales representative" into thinking I could cancel anytime.