Web Watcher

They say that you have a money back guarantee but read the fine print and there are almost impossible reasons why they will give your money back. It's all lies to take your money and the software is slow, it locks up and it not at all accurate.

The product is insanely cumbersome. Requires using multiple pieces of software and a redundant backup process. Decided I didn't want to use it as it doesn't work as advertised, but I was refused a refund shortly after I made the initial payment. Horrible customer service.

I purchased this product while I was out of town. My partner and kid could not unlock our device, because who knows why, so they were unable to put the program on my son's phone while I was gone for 3 weeks. I was in the process of having to very quickly and unexpectedly move across the continent and my purchase quickly left my mind. Less than 30 days later I requested a refund for the remaining 2 months since I did not install the program or use it and we replaced the device type.

They refused to refund me any money because of there 3 day refund policy. I mean I didn't even get to use it for 3 days. They are crooks and I hear the program is crappy too. But I will never know because I will purchase a different product for my future needs.

Complicated website. They invite you to try Risk free but they will take your money right away. There is no risk free trial. They will not under any circumstances refund you. Please move on and find another product.
This is the worse scam experience!

I thought I did my due diligence and research this, but I didn't come across all these negative reviews until it was too late. Please steer clear. They say it is a risk free 7-day trial. So, shortly after installing it on my child's device it kept asking for his permission, even though it is supposed to be hidden. Also, they mention using it on multiple devices, but they want you to purchase multiple subscriptions... so 2 red flags. I immediately cancel my subscription and teach out for a refund. I hear nothing but crickets for days. When they finally do respond they tell me no refund because I didn't contact them within 3 days. I did, you just didn't respond within 3 days. Just keep getting the same reasons telling me no refund. Obviously no human is reading and they are just sending the same response to everyone. Total SCAM!

It does not provide you with web history, photos, or even calls. The most I got was text messages. Nothing else. When I asked for a refund they refused. You are supposed to hook up your phone every night for a hour to your computer to get any information. That's not realistic or effective. Don't get

This companies software would not install. I looked for a phone contact, there is no phone contact. I emailed their support and told them that I could not get it to install and to please refund me. I did all of this within the first 30 minutes of purchase. They refused to refund it and also never showed up for two appointments they set up. Do not use this company! They will steal your money, not help you or give you a refund.

Save your time and money no guarantee except it don't work like you read sorry about your small print and how you hide behind it with your no money back never used guarantee bs look before you leap and keep your money for a deserving company that truly has nothing to hide in there small print

This company will double or triple charge your card and REFUSE to refund any amount back to you! Do Not bother ur time with this company! Horrible experience! And out of hundreds of dollars thanks to them robbing my account!

This company is a total scam. First notice the smaller font on the line that says: Trusted by millions of parents. Then they will not refund your money even if you don't use or even download the software. Also you need the subject/target phones lock/password/passcode. They do not warn about this in advance. So by doing these sketchy practices they get your money and then refuse to refund your cc. Stay away.

Never buy anything from these thugs and losers. They will lie to you and sell you useless software that never worked, when you ask for refund they will never give you your money back.
Stay away from these web catcher scammers

Always have to redownload, people are seriously no help, they take your money and promise you nothing, I will not ever tell anybody that this is a good site cause it's not. Site sucks and takes you money and won't refund. They are scammers.

This company is a total scam. In order to use the 7 day free trail you must enter a credit card. We canc within the first 24 hours. No matter what they charge your credit card. You will need to canc your credit card, they will keep charging you. Contacted them several times to resolve, refuse to refund any $$$.

There is no "risk free trial". My target device is an Amazon Fire. This is an Android device. After downloading the Android license (for which I was charged approx $59+), within 5 minutes of trying to install it I knew we had a problem. I got on line with their chat technician, who confirmed the software was not compatible. That person suggested I fill out a refund request. Which I did. At this point the purchase was 15 minutes old. One week and three nasty email responses later (from their "customer support team"), no refund. Nor will there ever be a refund. I suspect they make much more profit from people like me than they do from real customers. "You will be ripped off". That statement should be their written guarantee

This app only backs up information from the Target device which can be done for free and if the child deletes anything prior to the back up then it's not captured. Tech support also turns off your sleep mode and you must leave your computer running 24/7 for it to work.
The risk-free trial period is a beat and switch because if you simply find out after the fact that it's not what you were looking for that doesn't qualify as a refund in fact the list of reasons did they give for nonrefundable pretty much covered every scenario.

This is a horrible Predatory company. Stay away

This does not work unless you give them access to remote in to your computer to be able to log in because of that I requested a refund in which they are refusing. Do not fall for this scam!

I was double charged for 3 times of 63.55, and they would not refund. They cover their butts by having in their terms and conditions that a refund will only be issued for when their software isn't performing right, and WILL NOT GIVE A REFUND FOR NOTHING ELSE, INCLUDING DOUBLE CHARGES!

Very misleading. They are out to rip you off. They have a 3 day refund window and though they don't say it, they charge $97 per computer. The reason it is misleading is their website states:

Monitor multiple computers from any location
WebWatcher is the ONLY computer monitoring software that lets you monitor as many computers as you want. All other programs are meant to monitor a single computer and despite what they may claim, cannot intelligibly record data from more than one computer. With WebWatcher, you can see computer activity from multiple computers as it happens or look back through all of the recorded data.

I am shocked that they don't care about clear communication or good customer service. All the online chat people do is say "say sorry for the confusion". I am not confused. I am ripped off by false advertising!