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WebstaurantStore has a rating of 1.7 stars from 845 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about WebstaurantStore most frequently mention customer service, credit card, and return shipping problems. WebstaurantStore ranks 29th among Restaurant Supply sites.
This company responds to reviews on average within 3 days
I ordered a bunch of mason jar drinking glasses as favors for a bridal shower then etched on my own design. They were very inexpensive and were exactly as described. Maybe not the highest quality, but considering the low price they more than met my expectations. There was a small issue with delivery, but I contacted customer service via email and a real person responded in less two hours and corrected the error. Customer service experience was one of the best I've had in a very long time. Exceptional. Will definitely use webstaurant again.
First, shelves are nice looking but they do bend by about an inch or so in center of each shelf. The weight i have (4 bins of vinyl albums per shelf) is under maximum recommended weight and evenly distributed. Second, I would like to order additional parts and found it very difficult to contact this company. They don't make it easy on the website to contact and there is no phone number. I did send an online email, but never got a response as of today, 3 days later. The online chat bot is useless. You would think someone would respond quicker when it comes to a sale of more items.
First, shelves are nice looking but they do bend by about an inch or so in center of each shelf. The weight i have (4 bins of vinyl albums per shelf) is under maximum recommended weight and evenly distributed. Second, I would like to order additional parts and found it very difficult to contact this company. They don't make it easy on the website to contact and there is no phone number. I did send an online email, but never got a response as of today, 3 days later. The online chat bot is useless. You would think someone would respond quicker when it comes to a sale of more items.
I used the tracking information on the email sent to me which told me product was delivered. It wasn't. I tried to dig into tracking history and finally got to info that said it was unable to be delivered and I should contact the company. When I did, they told me it was damaged and had been returned to the company. They did offer to reship or give me a refund. Took the refund b/c didn't trust this wouldn't happen again.
When I asked why they didn't notify me about the situation, I was made to feel it was all my fault for not reading the tracking information correctly. I've tracked packages before. If something is damaged and returned, the company should let the customer know. I shouldn't have to dig so hard or be blamed when I was just trying to buy their product. No thank you for the future.
Thank you for your review Julie, and I am very sorry to hear that your product was damaged in transit! If you have questions about your shipment you are always welcome to reach out to our Customer Solutions Department as well!
This site is a scam! Yes that have low price, but where they get you is shipping cost. First the items I ordered came in a garbage bag in a mangled box. No filler of any kind so who knows how many things were dropped on it. And then I find out it does not come with lids! They are sold separately! They don't tell you that in the title, is buried in description. They don't offer that during checkout. So if you are a first time buyer good luck. Customer service also is terrible they don't care at all.
Tip for consumers:
If the title had said lids sold separately
Products used:
Containers
Hello,
Thank you for your review! I am so very sorry to hear that you received items that were damaged in transit! I am unable to locate your order number with the information above, but if you can provide me with the order number, I am happy to review the order. In regards to compatible accessories for your item, you can locate this in the "Works With" section of the items page! I hope this helps, and I look forward to hearing back from you! If you have any additional questions please feel free to live chat with us, or you can email us at help@webstaurantstore.com.
Found at my door with busted open box and mud on the table. Absolutely no packing to protect table. Just a cardboard box for a very heavy item. Scratched and dented. Legs were out of there protective sleeves for some reason. "I don't care packaging" and a "I don't care shipper" equals terrible product delivery. Won't buy from again!
Products used:
Stainless steel table
Thank you for your review John, and I am so very sorry to hear that your order arrived to you in this condition! Please reach out to our Customer Solutions Department direct to resolve this issue. You can reach them via live chat, or email at help@webstaurantstore.com.
The items i received were not very good, cheap Chinese copies of the originals. As soon as i received the box i could tell, it had been shipped and returned more than once. (Original packaging) These were just a black seat cushion for a standardized bar chair. Not going to install them, going to send back and pay the fees.
Thank you for your review Jack, and I am sorry to hear you are unhappy with the product you received. We are happy to look into setting up a return for you! If you have any additional questions please feel free to live chat with us, or you can email us at help@webstaurantstore.com.
I've been ordering supplies and equipment from them for at least 8 years now. This year I signed up for their "Plus" service, which is a monthly $99 subscription that waives any shipping charges. It works out great if I order weekly - I'm saving a lot. However. On my first order after signing up, I found a shipping charge. Turns out since I used my Paypal account to pay, they picked up my shipping address from my paypal acct, which is nearly identical to the address I have on file with webstaurantstore, but the 4 digit zip+4 is tagged on to one of the addresses but not the other. Since one of the requirements to get free shipping is that the address that you're shipping to must match the address on file with your "Plus" account, they dinged me for shipping, even though it was the same address. Their initial response was that they couldn't refund me, but after I complained to the BBB, they refunded the shipping. Now I'm finding very shoddy packaging to the point where items are arriving damaged. They do refund when I submit a complaint, but why don't they simply package things correctly to begin with? Also, this week, I received a message that there is something wrong with my credit card info and they couldn't charge the monthly fee and that if I don't resolve it within 14 days, they're going to cancel my subscription. I went to my account. There's nothing wrong with the card info and there's plenty of credit. But there is no place on the web site for me to try to charge the fee to my card again. I figure this might be a sneaky way for them to try to get rid of customers who use the Plus service too often. Before Plus, I ordered from them maybe monthly in order to maximize shipping savings. Now I order weekly since I don't have a lot of storage - it makes it easier for me. Anyway, I still use them, but you really have to stay on top of them!
Thank you for your review, S. C. I am sorry to hear that you have had issues with your Plus subscription recently. You are correct that one of the requirements in order to get free shipping on an order is that the address that is designated for Plus is selected to ship to during checkout. If the address is the same, but not the "Plus" identified address, our system is unable to see that it is the same address and will charge for shipping on the Plus items even when you are subscribed. We would recommend checking your account under the "Shipping" section and making sure to delete duplicate addresses so that the "Plus" identified address is selected with the green checkmark so it is your primary address. I am sorry for any inconvenience that this may have caused you.
As for the email that you received about there being an issue with the credit card associated with your Plus subscription, this was actually a known bug that we had encountered at the beginning of November. Our system would automatically send out this email while it was able to renew and had no issue completing the transaction. Our programing team was notified and this is working to resolve as soon as possible. If you ever are concerned about payment or have questions about your Plus subscription, please feel free to reach out to us directly by email, chat, or phone so we can look into it with you.
I am also sorry to hear that you have been receiving items damaged! We do our best to package the items as best as possible. When there is a complaint on the packaging and continual damage, this is logged with the warehouse that shipped the item and will be able to be reviewed so that we can improve our packaging process.
If you have further questions or concerns, please feel free to reach out to us at Help@WebstaurantStore.com.
I ordered some pretty expensive food storage containers and then needed to return some of them. THAT'S when you find out there's a 30% "restocking fee" PLUS return shipping. I'll just keep the containers at that point, but will not order from them again. Amazon, here I come!
Tip for consumers:
watch out on their refund policy!
Products used:
Cambro storage containers
Thank you for your review, Abby. I am sorry to hear that you are unhappy with our standard return. We do provide all return information as well as other information about our company on our "Conditions of Use" page located at the bottom of any page on our site as well as on the "Review and Payment" page before placing the order.
The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed.
If you have any further questions or concerns, please do not hesitate to contact us at Help@WebstaurantStore.com.
I've been with them for 3+ years. Great prices and shipping hasn't been an issue. Recently ordered a shelf and some outdoor tables. Put together the shelf a few days after getting it and it was missing some plastic pieces to put it together. Gave a bad review because I needed to get it together. Ordered the replacement pieces on Amazon since they were cheap and next day delivery. Got an email from them that I need to contact them about missing parts so their team can replace them. Didn't really have time for that, hence the bad review. I didn't get all the pieces for what I ordered. Cut to a few days later when I go to put together the five tables I ordered and the hardware is missing to one. Not as frustrating since I can just wait to put it together since I have the other 4 put up. Email them and they respond with, and I kid you not, that is past 5 days since it was delivered "Is there a reason I'm contacting them now?" Seriously? Yeah the reason is I got sent a crap product yet again. I had the tables for maybe 10 days before I had good enough weather to put them up. They finally said they would send the missing parts but informed me about how they never do that and it's just a very special circumstance. I've never had an issue with them before in over the three years I've been using them. It seems like they've changed their customer service and quality control. A few months ago I was their biggest fan, now just disappointed.
Tip for consumers:
Restocking fees are high. Don't plan on returning items.
Hi Michael,
Thank you for submitting your review on your most recent experience with missing parts on a recent order. I am very sorry to hear that your interaction was disappointing, and am happy to look further into this for you! In regards to notifying us within 5 business days for any missing and damaged items; All orders with us must be inspected upon arrival. Should you notice any damage or missing parts after delivery, we would need to be informed of this within five business days as we only have this length of time to file a claim with the carrier on your behalf. With this being said, I would still like to look further into this for you but am unable to locate the order with the information provided in this review. If you can provide me with the order number, or email address and I will take a look! I look forward to hearing back from you!
I'll try to keep this short. Towards the end of a chat inquiry into a missing order reported as delivered by FedEx, the WebstaurantStore.com employee sent this:
"The tracking information that show is listed on the Fed Ex site. This can be found by using that tracking number you were provided on their site. We do ask that we are notified within 5 business days of the date the item shows delivered of any missing items on the order. However I would be able to make a one time exception for you on this. I do ask that going forward you notify us within that 5 day window of any issues as we are not able to guarantee that this will be handled the same way in the future. I apologize that you did not receive this item. Would you like for me to re-ship this out to you or would you prefer a refund for this item?"
I'm please they offered to replace the order. I'm pissed that they think it's reasonable to expect me to notify them within 5 days of the date FedEx reports the product delivered, when nothing ever got to my restaurant. He's gonna do me a favor and make a "one-time exception?" He's gonna further admonish me that, "... we are not able to guarantee that this will be handled the same way in the future.?"
I'd fire me if I spoke to a customer like that.
Followed up and made this complaint to them through email. I was informed, ". This is common practice for our company." The writer of this text was much more careful to be politically correct, but at the end of the day, she simply reiterated the policy.
Thank you for your review, Bob! I am sorry for any frustration surrounding your experience with us! We provide the tracking information to our customers so they can keep up to date on when shipments should arrive. If an item is showing as delivered, and you do not have it, we do ask that you contact us right away. There is a small window of time where we can start a trace investigation with the carrier, which is why we ask to be notified within 5 business days of delivery if you are missing anything. You can find this information on our Conditions of Use page on our site. https://www.webstaurantstore.com/policies.html#Shipping_Policy
If you need further assistance with the order or have any questions about our policies, please feel free to contact us at Help@Webstaurantstore.com.
$28 to ship a simple package. Problem is, they're shipping from multiple locations so are acting as a broker? I spent $80 on a few cake rings. They don't care how much it costs you. I don't like the Amazon-like policies that you can buy a subscription for free shipping. No one needs monthly restaurant supply, not even a restaurant.
Thank you for your review, Douglas. Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. We do have multiple warehouses that may have accounted for the multiple locations that you saw. We do ship some products directly from the manufacturer so that we can carry the widest range of products we can. We also may choose to ship directly from a manufacturer if we are not able to fill from our stock.
We've found that thousands of restaurants have been able to sign up and save money through our Web Plus subscription program. WebstaurantPlus is a monthly subscription service designed to help you save even more money. Almost every item we have on our site is either Free Shipping or Discounted Shipping, and you’ll see a flag for each on the item page. You can read more about Plus here: https://www.webstaurantstore.com/plus/. If you have any other questions or concerns, please reach out to us at Help@Webstaurantstore.com.
Item arrived damaged because it was sent in original packaging clearly not designed for the mail. It should have been placed inside another package and protected more. Especially when you consider the price I paid for the shipping. Customer service proceeds to school me in that since the item is generally used in the back end of a business it shouldn't be a big deal that it is damaged especially since the damage did not affect the usability of the item. It will cause the item to rust which is never a good thing that may come into contact with food. They gave me a partial credit for the damage but I would not order from this company again just because of the attitude that I should be okay with damage.
Thank you for your review, Tom. I was not able to locate your order, but I am sorry to hear that your product arrived damaged. If the damage appears to be cosmetic and will not affect the functionality of the product, we will start by offering a partial credit for customers to keep the item as is. If this shipped standard ground and was not common carrier, we do also have the option if you would like of reshipping the product. We will typically start with the partial credit, but do have other options available if the functionality is affected or the partial credit is not acceptable. If this is an ongoing situation, please let us know so we can assist you.
Ordered various items over my 20 year tenure at my job. Recently ordered a small batch of mints. Some back and forth with production that I was able to work through, delivered, people loved them. Then went to reorder but wanted to change up the mint, keep the wrapper design. Company would not do that, wanted to charge all new setup fees so I designed new wrapper. They added the charges, I agreed. Time passes and then I am contacted that wrapper is not available with the mints. I negotiate to lower the price down from the upcharge of the new wrapper choice, but still have to pay for setup etc...same wrapper as previous ordered. Lots of wasted time in communication and the money budgeted I was trying to spend from lapsed due to their accounting system and fell into another FY budget cycle.
Boxes finally arrive all beat up, holes in them, tape missing but the individual cases seem intact. I use all old product first, then go to open one of the new cases and every handful I pull up has empty wrappers. I immediately contact company, send pictures and they want me now to open all the cases, count the empty wrappers. That would be a waste of my time at this point so I will just go through the wrappers as I need to break the seal on the case. This was a $550+ order in just candy. Perhaps, I can save all the wrappers and at the end of use of what was ordered, I can refer back to their email and return the exact number of empty wrappers, filled with air.
Thank you for your review Steven, and I am so very sorry to hear about the issues you have experienced with this order! Please reach out to our Customer Solutions Department directly and they will be able to assist you with any further questions you have.
I bought the 1000 case of 8x12 vacuum sealer bags, after ordering the 100 pack, and they were smoothe and would not work in my sealer! Had a hard time on the computer getting an answer. Finally I called and was told that since I opened the package I couldn't return it! I was so pissed I had to hang up! How was I supposed to find out if the bags worked without trying them! So now I'm stuck with 990 vacuum bags that don't work for me!
Tip for consumers:
Double check the products specs!! Call and ask before ordering
Products used:
Vacuum sealer bags
Thank you for your review, Dan. I am sorry to hear that the bags will not work in your sealer. If we shipped you something different than what was ordered, please reach out to us so we can resolve this for you. If the wrong bags were ordered, we do require that they be unused and with the original packaging so that we can resell the product when it is returned. We will list on the item page if a bag is best suited for chamber vacuum sealers or external vacuum sealers. If you do have questions about the bags, please let us know and we will be happy to help.
This business took my money for an item that they did not have in stock. After losing countless hours chatting with their customer service I learn that I cannot return the partial order they sent me without paying for reshipping + restocking fee. Just checked the website, the said item is still for sale and indicating that its in stock. Think twice before working with this company.
Thank you for your review, William. I am sorry to hear that a product is on backorder. Once part of an order ships, we do charge for the entire order amount. Because we did ship you items that were ordered, a return of those products would be considered standard, and would be subject to a restocking fee and return shipping. If you wish to cancel the remaining part of the order that has not yet shipped, please email help@webstaurantstore.com and we will be happy to assist.
I would rather call and order instead typing my info in. I heard anything from webstrant was great equipment.
Thank you for your review, Chris. In order to ensure that all information about your order is entered correctly and to stay PCI compliant, we are unable to take your order over the phone. I am so sorry for any inconvenience that this may have caused you! If you create an account with us, you can save all your information to our site so that you can easily check out with us in the future if you would like as well or you can check out as a guest each time if you would prefer.
If you have any questions about items on our sire, your order, or the process of checking out, feel free to reach out to us at Help@WebstaurantStore.com and we would be happy to assist!
My restaurant is insisting we wear a certain shirt from this website and I can't believe how much it's costing me! There is a small price break for buying 6, but I couldn't afford to buy that many at once. Either way, the shipping on these shirts killed me!
Thank you for your review, Ingrid. Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. If you have any questions about this process, please email help@webstaurantstore.com and we will be happy to help.
After reading an extensive log of reviews(good and not so good) I have decided not to buy from this company. Just because I do not want to go through the trouble to deal with a return if anything is wrong with the merchandise. If you can't back up what you sell, make a better return policy and provide excellent cust service, thats is a deal breaker for me.
I was excited until I went to my cart. I decided to look the company up and read lots of reviews. Thought you would like to know in a positive constructive way for you business. Hope you can fix some of the issues good luck to you.
Thank you for your review, J. G. We appreciate you taking the time to provide this feedback after looking through reviews. Please be advised that our return policy does not include damaged or defective products. The return policy is for when customers order products that they either end up not needing, it doesn't fit their needs, they ordered the wrong item, etc. It costs a lot to process returns and put items back into stock. Most companies build that into the price of their items, but we do not feel that is appropriate. So, in order to keep our prices as low as possible for all customers, we only charge for returns when customers must return products.
If you receive an item that is damaged, we will usually offer a refund or reshipment as long as we are notified of the damage within 5 business days. Outside of 5 business days, we are unable to hold the carrier liable for the damage, which is why outside of that time frame our resolutions will be more limited. If a product is defective, we will follow the manufacturer's warranty. We do not hold title to any warranties, so we will typically have the customer contact the manufacturer directly with regards to defective items.
I hope this clarifies the differences between returns and if there are any issues with products. We do provide as much information as possible on our website, and encourage our customers to do all of the research on the items possible in order to ensure they are ordering the product that is best suited for their needs. We also have customer solutions specialists available every day in order to answer any questions about products that customers may have. We also put all of our policies on the Conditions of Use page on our website for customers to review. If you have any questions about any of this, please email help@webstaurantstore.com and we will be happy to assist!
I would not do business with this company. They have the worst return policy of any company that I have ever done business wit. Be warned and take your business elsewhere.
Thank you for your review, James. We do put our return policy on our website for all customers to view. This can be found here: https://www.webstaurantstore.com/policies.html#Returns_Policy. The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. If you have any questions about this process, please let us know.
I've had too many disappointing experiences to count. Items often arrive damaged due to poor packaging. Whole orders get delayed when one item is out of stock. I'm not a happy customer, obviously.
Thank you for your review, Thomas. I'm sorry that you have had orders arrive damaged. Upon receiving your order, please inspect it for any damaged, lost, or missing items. If any part of your order is missing or damaged, please keep the items and packaging and contact us within 5 business days of receipt so we can find a solution for you. We may request pictures of the damage to help with this process. When an item on an order is out of stock or backordered we try to email within 24 hours of the out of stock or backorder so that our customers can make informed decisions as to whether they would prefer to wait, cancel the item, or substitute the item. I'm not able to find your orders with the information provided, so if the situation is still ongoing, please reach out to us at Help@Webstaurantstore.com.
I ordered 2 boxes of 365 each mini creamers previously with a shelf life of over 2 months. This time I ordered and they came with a shelf life of 32 days over the day delivered. This is a very low shelf life. They will not refund so I will not be ordering from them again.
Tip for consumers:
Watchout as the expiration date can be very short.
Products used:
mini creamers
Thank you for your review Veronicsa! Our consumables are designed for commercial use and would typically be shipped with about 1-3 months until the best by date. Since the items shipped to you only allowed 4 weeks, the best by date is not an expiration date and if stored properly, the products can still be used. If you have any additional questions about this process, please feel free to live chat with us, or you can email us at help@webstaurantstore.com.
Awful customer service this morning when I ordered a stainless table online then tried to reach someone to make a change on the order I ordered wrong size by mistake.
Can't talk to anyone! Online chat person awful! Lost 2 people in chat had to start over 2 times. They can't cancel order said it already shipped which is impossible!
I will reconsider shopping with them again. I would use caution ordering from them for sure!
Thank you for your review, Debra. I apologize if you were not able to reach out to us on chat. During the COVID-19 outbreak, our Customer Solutions remains open. We have advised all of our office employees to work remotely until further notice, but they are ready to assist. Please note that the Customer Solutions team members are communicating only through online chats and email at this time. We do pride ourselves on quick shipping so there will be situations where an order has processed beyond our ability to be able to cancel. If you have any more questions or concerns, please don't hesitate to reach out to us at Help@Webstaurantstore.com.
After numerous purchases of Bar/Restaurant equipment I have had issues that this business chooses to ignore and because they won't publish a phone number to reach customer service. I ordered 7 patio tables and 40 matching chairs. 6 chairs were damaged upon delivery and noted in writing by the shipper upon delivery. No replacements or communication has been received to-date. I then ordered a stainless 3-Basin sink at a cost of over $600 with 3 strainer baskets included for our installation. These sink "drain-parts" were so cheaply manufactured they could not be used due to defects in each of the 3. I had to delay the installation while I went out and purchased 3 replacement strainer baskets. The best on the market sell for less than $15 each and I found the $10 basket to be of high quality. I think this Company unnecessarily cut their costs at my (the long-term customer) expense. SO BUYER BEWARE! And, I want the Chairs that I paid for!
Thank you for your review. I am very sorry that you have had multiple damages and were unhappy with the quality of the drain parts for your sink. Please reach out to us at our live chat, help@webstaurantstore.com or (717) 392-7472 and our Customer Solutions team would be happy to help you!
I had been buying butcher paper from WebstaurantStore for about a year and a half to place on tabletops over linen in my restaurant. I suddenly noticed that the quality had changed dramatically for the worse. I contacted WebstaurantStore and they asked me to provide pictures and video, which I did. In the end, they just blew me off and left me with 4 rolls of paper that is useless to me.
Thank you for your review, Jeanne. I'm sorry that the butcher paper changed from when you purchased it last. On our site, some of our lowest priced items are listed as generic. In other words, we do not have a specific vendor name associated with the product. The product is sourced from a variety of vendors according to price and availability so we may both quickly and fairly accommodate your needs. We do our best in updating our site with any changes in the products and there may be instances where there is a slight variance in the look and feel of the product due to a change in vendors. However, the intended application of the product will remain the same. If you find that this is not the case, please contact our Customer Solutions team immediately and we will look into the issue for you. I am unable to locate your order without your order number, email address or information used to place your order but if this is still ongoing, please reach out to us at Help@WebstaurantStore.com and put it to the attention of Jarrod. I will be able to assist you further.
They told me an immersion blender/whisk bundle was out of stock until next weekend. But, they had the whisk and blender available separately for $40 more than the bundle.
I asked if I could purchase the separate components at a $40 discount to match the price. They told me no.
After some frustration, I simply gave up and put my name on the list to be notified when the item was back in stock.
On 2/22 I get an email that it's back in stock and available for purchase. So, I buy the item along with about $200 worth of other products that I need, expecting fully to have my order within 5-7 days.
Then, on 2/25 I get an email that the item is out of stock and my order won't ship out until 3/4!
I mean, come on now. I was specifically notifed the item was available, it let me BUY the item and then waited 3 days to contradict itself and say I now have to wait another week! And, they STILL wouldn't match their own price; they told me they'd give me $20, but not $40 -- as a ONE TIME courtesy.
I'm sorry, but THEY made the mistake... and more than once. I should not have to pay more and wait longer because their system is flawed. They also gave me a hell of a time returning a case of pumpkin that they didn't say was made in China in their own description.
Ugh... I'm just so frustrated with Webstaurantstore.com. Plus, their shipping rates are very high compared to other places.
Just be VERY VERY VERY sure about what you're actually buying from this company BEFORE you buy it. Because once you've placed the order, it's like getting blood from a stone to get ANY sort of help at all from anyone. They'll come up with 3000 excuses as to why you can't return, exchange or make any alterations.
Make sure you ask 1,000 questions and get it in writing.
With this company, the customer is never right.
Tip for consumers:
Ask every single question you can possibly think of about the items you're buying as well as about the return policies. Their item descriptions are not very good, and they'll tell you that if information is missing from the description you should've asked about it. They are very unreasonable and extremely unaccommodating.
Thank you for your review, Gregg. I apologize for the confusion surrounding the in stock email you received. I was able to find your order based on the information provided. Often we will mark an item back in stock when we know we have stock coming in soon. We do that so customers can place an order and not have to wait for the exact day an item is back in. While the motor/handle portion of this unit was in stock, in this instance, the attachment portion of the blender was not. It is coming into stock this week to be able to be shipped out, so your order will be fulfilled soon. The lead time on the separate pieces would have been the same for the attachment portion of the blender, so you would not have received the items quicker had you ordered them separately. I did see that your order was placed on 2/22 in the evening and we emailed to let you know there would be a delay early in the morning of 2/23, and then another email update on 2/25 giving a specific shipping time.
As to the pumpkin return, I apologize if there was any confusion regarding the product. We recommend that you carefully read the product description and other related product literature such as Specification Sheets, SDS Sheets, etc., before placing your order. If you have any questions or concerns about a product after reading the description and product literature, please contact us. As to country of origin, we do list if a product is made in the USA right on the product page. If it is not listed, please reach out and we can help you with that information.
If you have any questions or concerns, don't hesitate to reach out to us at Help@WebstaurantStore.com.
I ordered a $136+ table top and after waiting for almost a month a client soecialist named Brandon was not able to locate my merchandise.
I told him I will prefer tfir him to find my table top instead of getting a refund but he gave me a refund anyway. Guessing was easier for him instead of trying to keep the company reputation.
Tip for consumers:
Products seen quality products but the customer service is pretty bad
Products used:
None
Thank you for your review, Beatriz. I apologize that this had not delivered, and also for any miscommunication on our end. I was able to look through the email chains. At one point you had said you wanted your money back. Later on, you said "If I can't get my order this week I want my refund." Based on shipping times, this order would not have arrived by the end of that week, so we issued the refund as indicated in the email. I apologize for any miscommunication on our end. If you have any questions about this process, please let us know!
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Conveniently shop over 345,000 restaurant supplies & equipment products in our online restaurant supply store. Extremely fast shipping & wholesale pricing on ALL restaurant supplies from the #1 restaurant supply company. Over the years we have expanded our selection of commercial equipment and wholesale supplies to include healthcare, educational, food, beverage, office, parts and hotel supplies.
Our focus is your convenience – order online from your laptop, desktop, or smartphone 24 hours a day, 7 days a week. Our fast shipping, low prices, and outstanding customer service make WebstaurantStore the best choice to meet all of your professional and food service supply needs.
Thank you for your review Ronald, and I am very sorry to hear you are experiencing issues with your shelf as well as not being able to reach our Customer Solutions Department! You can reach out to our team via phone at 717-392-7472 if you need to contact them directly. We look forward to hearing back from you to assist you in resolving this problem.