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They told me an immersion blender/whisk bundle was out of stock until next weekend. But, they had the whisk and blender available separately for $40 more than the bundle.
I asked if I could purchase the separate components at a $40 discount to match the price. They told me no.
After some frustration, I simply gave up and put my name on the list to be notified when the item was back in stock.
On 2/22 I get an email that it's back in stock and available for purchase. So, I buy the item along with about $200 worth of other products that I need, expecting fully to have my order within 5-7 days.
Then, on 2/25 I get an email that the item is out of stock and my order won't ship out until 3/4!
I mean, come on now. I was specifically notifed the item was available, it let me BUY the item and then waited 3 days to contradict itself and say I now have to wait another week! And, they STILL wouldn't match their own price; they told me they'd give me $20, but not $40 -- as a ONE TIME courtesy.
I'm sorry, but THEY made the mistake... and more than once. I should not have to pay more and wait longer because their system is flawed. They also gave me a hell of a time returning a case of pumpkin that they didn't say was made in China in their own description.
Ugh... I'm just so frustrated with Webstaurantstore.com. Plus, their shipping rates are very high compared to other places.
Just be VERY VERY VERY sure about what you're actually buying from this company BEFORE you buy it. Because once you've placed the order, it's like getting blood from a stone to get ANY sort of help at all from anyone. They'll come up with 3000 excuses as to why you can't return, exchange or make any alterations.
Make sure you ask 1,000 questions and get it in writing.
With this company, the customer is never right.
Tip for consumers:
Ask every single question you can possibly think of about the items you're buying as well as about the return policies. Their item descriptions are not very good, and they'll tell you that if information is missing from the description you should've asked about it. They are very unreasonable and extremely unaccommodating.
Gregg B.'s review of WebstaurantStore earned 2 Very Helpful votes
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Empty.
I tried to contact Customer Service after I ordered and was NEVER able to get ahold of anyone....
I tried the breakfast sausage the links and the patties a few times, the results were run. I mean...
Thank you for your review, Gregg. I apologize for the confusion surrounding the in stock email you received. I was able to find your order based on the information provided. Often we will mark an item back in stock when we know we have stock coming in soon. We do that so customers can place an order and not have to wait for the exact day an item is back in. While the motor/handle portion of this unit was in stock, in this instance, the attachment portion of the blender was not. It is coming into stock this week to be able to be shipped out, so your order will be fulfilled soon. The lead time on the separate pieces would have been the same for the attachment portion of the blender, so you would not have received the items quicker had you ordered them separately. I did see that your order was placed on 2/22 in the evening and we emailed to let you know there would be a delay early in the morning of 2/23, and then another email update on 2/25 giving a specific shipping time.
As to the pumpkin return, I apologize if there was any confusion regarding the product. We recommend that you carefully read the product description and other related product literature such as Specification Sheets, SDS Sheets, etc., before placing your order. If you have any questions or concerns about a product after reading the description and product literature, please contact us. As to country of origin, we do list if a product is made in the USA right on the product page. If it is not listed, please reach out and we can help you with that information.
If you have any questions or concerns, don't hesitate to reach out to us at Help@WebstaurantStore.com.