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I ordered some pretty expensive food storage containers and then needed to return some of them. THAT'S when you find out there's a 30% "restocking fee" PLUS return shipping. I'll just keep the containers at that point, but will not order from them again. Amazon, here I come!
Tip for consumers:
watch out on their refund policy!
Products used:
Cambro storage containers
Abby I.'s review of WebstaurantStore earned a Very Helpful vote
abby hasn’t received any thanks yous.
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Empty.
I tried to contact Customer Service after I ordered and was NEVER able to get ahold of anyone....
I tried the breakfast sausage the links and the patties a few times, the results were run. I mean...
Thank you for your review, Abby. I am sorry to hear that you are unhappy with our standard return. We do provide all return information as well as other information about our company on our "Conditions of Use" page located at the bottom of any page on our site as well as on the "Review and Payment" page before placing the order.
The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed.
If you have any further questions or concerns, please do not hesitate to contact us at Help@WebstaurantStore.com.