Great I ordered the contacts and had a 10$ promo code. This was a nice experience and cheap contacts. The same contacts I would get else where for $15 more per bocks
Ordering was easy and contacts came very fast. I am very pleased with WebEyeCare.com I had no problem with the order. Uploaded my prescription and received what I ordered.
I'm only giving one star because I have to give at least that to leave this comment. HORRIBLE company! If you have any other alternative, you would be better off using that because it's what you will have to do anyway. My order was placed at the beginning of NOVEMBER and has still yet to be fulfilled. Every time I call there is a different excuse! I spoke with them yet again Thursday of last week regarding my order, and stayed on the phone while the csr verified that they had my contacts in stock, and was told they would FINALLY be shipped THAT DAY. To be received no later than Friday of this week. Only to receive an email today stating my contact brand is out of stock and having to come from somewhere else and then once they are received from that location, I will then receive them in another 7-10 business days. I asked for a refund back in mid December only to be told I was not eligible for one. So they have now had my money for three months and have yet to deliver a single product. These people are a SHAM and I've no choice left now but to report them to the BBB, I recommend anyone else with similar experiences do the same! If nothing else maybe these idiots will be fined, if not shut down. Maybe then no one else has to waste their time and money. All these people have done is give me the run-around from go, and now they've left me with no choice but to take these measures! Irate is understatement to describe how I feel about this. If they hand delivered them to my door TODAY, it would still not begin to make up for the waste of time and money put in to simply getting a set of contacts. RIDICULOUS!
"Thank you for contacting WebEyeCare. We do apologize that you are unhappy with the length of time it took to complete verification of your order. An ideal order is processed and shipped within two business days of being placed but on occasion there are orders such as yours that take significantly longer. We have reviewed your order which was placed on December 7th at 5:09pm. As our office does closed at 5pm the order began its verification process the next business day which was the 8th.
We do see that you did take advantage of the option to upload your prescription with your order, however the prescription received was for glasses which we can't use for contact lenses. We did email you regarding this at 9:33am est on December 8th and explained we would need the information to contact your doctor's office as it was not on the glasses prescription we received. Our system shows we did receive that information on Saturday the 9th and it was placed into your order on December 11th when the office hours resumed. The prescription card we were provided listed two locations and we did contact both on the 11th trying to verify the order with the patient name provided on the order. By December 12th both locations had responded to us stating they had no record of the patient we were requesting. We did email you on December 12th at 12:13pm explaining the order was unable to move forward at that time because we could not verify the order with the doctor's office.
On December 18th we were contacted and advised the patient name on the order was incorrect. We corrected this and again contacted both locations to verify the order with the new patient information. One location responded again stating no patient on file but the second location failed to respond to us. We refaxed the second location again on December 19th but still no response was received. When we spoke with you on December 27th you asked us to contact them again to see if they would respond. When they again failed to respond we emailed you on January 9th. On January 11th we conference called your doctor's office with you on the line. At that time it was determined the brand ordered was not the brand you were prescribed. With your permission the order was corrected to the prescribed brand. You were advised verbally that there was a price difference as the correct brand was more expensive. We also sent you and email providing instructions to resolve the balance. The balance was resolved on January 16th and moved to our shipping department.
Unfortunately at this time your prescription is not in stock and has been requested from the manufacturer. We do apologize for this additional inconvenience and are looking into seeing if there are individual lenses in your brand and prescription which we can send to you so you are not without during the backorder window. We understand your frustration but we did do everything we could to get your order verified. As contact lenses are a medical device we are limited by the cooperation of the doctor's office when a prescription is not provided."
Was a new customer, uploaded my prescription to purchase my order a day or 2 later my prescription was confirmed and then shipped. Shipping was quick and got my contacts with no issues.
Thank you for reviewing your purchase with WebEyeCare. We greatly appreciate your feedback.
I sent the prescription but they delivered a wrong contacts! They took 10 days to delivery and gave me a wrong size. Horrible costumer service. And I had to pay to sent back!
Lowest price I could find after doing a lot of searching. Wasn't sure what to expect from service given the low prices, but everything went smoothly, will use again.
Easy to upload contacts lens prescription. Fast shipping with no glitches in order. Good communication. Competitive pricing. Will buy from them again.
I've been using B&L Purevision for a couple of years. I found out WebEyeCare has excellent price and fast delivery. I'm very satisfied with them. Thank you!
Awesome to hear! Thank you for recommending us!
I have been ordering from Web Eye Care for many years. Very satisfied with service, website, and product. Get my order very quickly.
I was very happy with the price of my contacts and how fast they shipped them out. They seem to be fine too!
I've been using Webeyecare for years. Totally happy with the service customer, ease of ordering service website and their products.
Wonderful to hear! Thank you so much for recommending WebEyeCare!
Very quick, competitive pricing and easy
I would recommend this company to all
Also sells eye glasses and I am interested in purchasing through this company
Always get my contacts here. They are accurate and fast. Got them in a week. I got 12 lenses for both eyes at 2/3 the cost at my regular eye doctors.
We are thrilled to have exceeded your expectations. Thank you so much for your kind words and we look forward to serving you in the future.
I ordered my contact lenses from this website back in November 2010. It took until January 2011 to receive all of the correct lenses. The first shipment that I received had 8 boxes of one prescription when I ordered 4 boxes for the left eye and 4 boxes for the right eye. I have a different prescription for each eye. I didn't even provide them with the information. They had to contact my eye doctor to get my prescriptions. The eye doctor's office gave them the correct information. I couldn't ever reach an actual person when calling Customer Service. I always had to leave a message and have someone call me back. That was annoying. I had to play phone tag with them for a few weeks. I was told they were sending out the rest of the correct lenses to me and a prepaid label so I could return the wrong lenses to them. I received the second box during the holidays and those lenses were wrong too. The last number of the prescription was not correct. They were closed for the holidays so I had to leave messages again. Then I was having trouble getting anybody to contact me back at all. I finally faxed them a bunch of information about the problem and then they called me. I just received the rest of the correct lenses a few days ago. It took almost 2 months to receive my full and correct order. I ordered from them since they were so reasonable on the cost of the lenses. I honestly don't think that I will order from them again. I was without contacts to wear since they kept messing up my order. I wasn't impressed with their Customer Service at all. I wouldn't advise people to order from them.
Webeyecare has the best prices out there for my biofinity multifocal contact lenses. Their customer service goes above and beyond. Wouldn't buy from any other website.
I was very satisfied with your pricing, fast service and ease of your website. Will definitely use webeyecare.com for my next contact lens purchase.
A little nervous ordering contacts on line. Webeyecare made it very simple and no hassle. Within a couple of days I received my order.
Had problems with the website. But then I called in and it was smooth as silk. My contacts were here and less than 5 days.
Great price and quick shipment. Would buy from them again. Better than buying from eye doctor. What more can you say, they are top notch
Same great contacts, lower price than the competition! I have found a new place to offer my contacts. With fast shipping also! Order *******
Overview
WebEyeCare has a rating of 3.7 stars from 868 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WebEyeCare most frequently mention customer service, contact lenses and best price. WebEyeCare ranks 8th among Contact Lenses sites.
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Thank you for your recommendation, Mary!