• Walmart

Walmart

Is this your business?

Overview

Walmart has a rating of 3.0 stars from 4,959 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walmart most frequently mention customer service, credit card, and third party problems. Walmart ranks 7th among Discount Shopping sites.

  • Service
    655
  • Value
    602
  • Shipping
    514
  • Returns
    466
  • Quality
    549
Positive reviews (last 12 months): 22.5%
Positive
31
Neutral
7
Negative
100
349
See all photos

What reviewers want you to know

Positive highlights

  • Easy return policy and super helpful customer service.
  • Wal Mart always has what l want and never a problem in store or online.

Critical highlights

  • Customer service is horrible, can't understand person on the phone.
  • They have your credit card money and just don't care to provide any service to give you your groceries!
How would you rate Walmart?
Top Positive Review

“Thn”

Valera s.
4/30/24

After reading many positive reviews about Walmart,I decided to try this store and did not regret it. The impressions are only positive! A wide range of products, affordable prices and convenient store locations make shopping here a pleasant and convenient process.The quality of the products meets expectations and the service is excellent. Th to Walmart, my shopping experience has become even more enjoyable and convenient. I recommend to all!

Top Critical Review

“PSYCHIC GROCERY DELIVERY”

denise p.
2/27/24

I have been a Walmart Plus Member for over two years. It is convenient but fraught with so many problems, I doubt I will renew. First off, the app is severely limited. You cannot change delivery times after ordering. If you get a notice that an item is unavailable, it comes by email not text so you can't pick a substitute. The substitute they pick will be the biggest upsell they can add. The produce is a whole other issue and I don't even get any produce there because it's abysmal. When you call Customer service the answering bot makes you repeat 3,000 times why you called before transferring. But more infuriating than anything, groceries are delivered without any notice. No knock, no text. I got a RING but they can't even press that. I had Walmart Plus in another state and didn't have these problems, this may be location specific as they are using Uber. And a last minor point, I never could access Paramount so counting that as a Bennie is useless. Below RING shot of milk just sitting in 68 degrees, no bag even for 40 mins before I had to answer door for another reason.

Reviews (4,959)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (688) credit card (109) gift card (65) delivery date (59) return policy (70) wal mart (201) shopping experience (51) savings catcher (21)
Thumbnail of user soto876298209
3 reviews
0 helpful votes
April 30th, 2024

After reading many positive reviews about Walmart,I decided to try this store and did not regret it. The impressions are only positive! A wide range of products, affordable prices and convenient store locations make shopping here a pleasant and convenient process.The quality of the products meets expectations and the service is excellent. Th to Walmart, my shopping experience has become even more enjoyable and convenient. I recommend to all!

Service
Value
Shipping
Returns
Quality
Thumbnail of user sherryh813
1 review
0 helpful votes
February 9th, 2024

I just wanted to say I love this indoor dual color amplified antenna. It has helped me pickup many channels. I'm now able to get more stations.

Thank u
Sherry Henson
My email address to receive the e-gift card is *******@bscc.edu

Tip for consumers:
This was a great product

Products used:
Onn product

Service
Value
Shipping
Returns
Quality
Thumbnail of user soumyaranjanbehera100x
27 reviews
0 helpful votes
April 22nd, 2024

Walmart has become my one-stop shop for everything from groceries to household essentials, thanks to its unbeatable convenience and value. Whether I'm picking up groceries for the week or shopping for electronics, Walmart offers a wide selection of products at affordable prices. I appreciate the convenience of being able to shop both in-store and online, as well as the option for fast and reliable delivery. Walmart's commitment to customer satisfaction is evident in its hassle-free return policy and friendly customer service. With its convenient locations and diverse range of products, Walmart has become a trusted destination for all my shopping needs.

Thumbnail of user elizabeths3987
1 review
0 helpful votes
April 11th, 2024

Love my Walmart gift card Being a senior citizen it really came in handy Thanks for letting me have a voice

Service
Value
Shipping
Returns
Quality
Thumbnail of user hisamaedusam
1 review
0 helpful votes
February 28th, 2024

De mucha ayuda para las personas que están pasando por momentos difíciles, es increíble como está app apoya a las personas

Tip for consumers:
Por supuesto que si, es excelente

Products used:
Productos domésticos, de higiene, entre muchosas

Service
Value
Shipping
Returns
Quality
Thumbnail of user wildriap
3 reviews
4 helpful votes
August 29th, 2022

This is a beautiful dress. I love the color, style and design. It is very comfortable and gives me a classic but yet a modern look.

Thumbnail of user niggerh
2 reviews
5 helpful votes
January 6th, 2021

So i walked in the Walmart on 1890 may 5th at 2:45 on a sunny day so i go to the candle aisle and i just start smelling them so hard because im addicted to the soaps you see but then i really had to $#*!@connectionsacadamy so i run as fast as i can to the bathroom im pushing babies carts people out of the way yelling THE POOP SLIDING OUT then i get too the bathroom and the poop is just sliding out at this point like it goes everywhere on the stall omg then i slept in the walmart with $#*! everywhere on the ceiling and walls around the stall omg that toilet was shattered

Tip for consumers:
hu

Products used:
toilet paper

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidr4606
7 reviews
0 helpful votes
March 6th, 2023

If you need tires you can get them at Walmart. They will also let you pick them up yourself.If you want to have Walmart install them they can do that too. Go online and order your tires yourself and you can find great deals. The most important number besides your size is the UTQG which tire guys never tell you about. If the number is in the 200's that is a very soft tire and will wear out quickly around 10k miles. If the number is 600 or more that is very hard and the tire will last longer, but you will have a harsh ride.The good numbers is around 400 to 500 UTQG and you will be very happy.

Service
Value
Shipping
Returns
Quality
Thumbnail of user zoqwerty43
3 reviews
0 helpful votes
December 20th, 2023

You can find ANYTHING there. I order online and go to my local one regularly, I always shop in bulk and that when Walmart REALLY shines. Great prices and regular sales, cool holiday edition items and products. My whole house is just a big Walmart storage container at this point and im not complaining

Products used:
Food, household items, power tools, clothing and more

Service
Value
Shipping
Quality
Thumbnail of user kalonis1
1 review
0 helpful votes
December 25th, 2020

Wally World is a great place the do your shopping, you can find almost everything you need. Go shop at Walmart,, its great!

Service
Thumbnail of user eds818
2 reviews
1 helpful vote
October 5th, 2021

I bought my fishing pole from Walmart.com and I actually got it in 1 day, but they told me that it would take 2 days, so I am happy that I actually got it in 1 day. Thank you walmart for the great service.

Tip for consumers:
Great for fast delivery.

Products used:
Fly fishing pole

Service
Value
Shipping
Returns
Quality
Thumbnail of user nancys3265
1 review
0 helpful votes
December 13th, 2022

I love my Walmart location at Austin Hwy in San Antonio, Texas. They have always great product variety, everything is very well organized andj staff is super friendly and attentive. My favourite store to shop at.

Products used:
Groceries in general

Service
Value
Returns
Quality
Thumbnail of user marys6991
1 review
0 helpful votes
April 30th, 2024

This store has just about everything you might need for home or office. You can find a WALMART SUPER STORE in just about any city NATION WIDE.

Tip for consumers:
Help is just a click away.

Products used:
HP DESK PRINTER

Service
Value
Shipping
Returns
Quality
Thumbnail of user nellyh28
1 review
0 helpful votes
February 25th, 2023

Walmart plus promised not to charge a $35 minimum to their customers for delivery for paying a subscription (Walmart plus), but they changed their terms, so they now charge you a $35 minimum.

As an example, the first few months I ordered $30 in total for items.
My subscription is of 6 months and into about 2-3 months Walmart changed their terms.

They are now charging a $35 minimum. You can't cancel your subscription either btw.

They also charge you $2-3+ taxes and also an extra dollar to hold your things.
They also give you the option to tip the driver, so...

$30 your shopping items
+ $6.99 minimum fee
+$3 taxes
+ $1holding your items
+guilt tripping you tipping driver $4-$7.

Around $44 in total. So you'll be paying almost $15 above for your purchase, including what you paid for as a 6 month, or yearly subscription.

DO NOT GET WALMART PLUS THEY CHANGE THEIR TERMS AS THEY PLEASE.
If you are, make sure to ask a representative any questions or concerns before getting it.

Personally, I wouldn't risk it though.

Service
Value
Shipping
Thumbnail of user georgem1433
3 reviews
1 helpful vote
January 20th, 2021

Shopping here is a bless! The variety is astonishing as well as the always friendly staff. Will definitely visit it more.

Thumbnail of user peggyb765
1 review
0 helpful votes
January 29th, 2024

I had no problems with using Gift Rocket from the time it took to download the gift card I wanted to the time it took to receive the giftcard.

Thumbnail of user billye146
2 reviews
0 helpful votes
June 23rd, 2022

The website is extremely user-friendly. Easy return policy and super helpful customer service. Recommended!

Thumbnail of user samuelj386
2 reviews
0 helpful votes
August 30th, 2023

I got my own resolved and I was able to access my funds send a mail greendothelpcentre@ aol.com for a fast response and solution.

Thumbnail of user natishaj2
1 review
0 helpful votes
September 9th, 2021

Walmart is in the lead on selling the best merchandise and services from A-Z! From your home essentials, personal care, health, vehicle, food, clothing, pets and the whole family, they are number one.

Thumbnail of user gabrielc416
4 reviews
1 helpful vote
October 12th, 2022

I've shopped on walmart.com a few times now and I have no complaints. Gabriel Culiat will definitely recommend them to family and friends.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nafiat
8 reviews
9 helpful votes
May 16th, 2022
Verified purchase

This website is super useful. It's easy to navigate and I am almost always able to find whatever I am looking for. I can also read reviews and see product images.

Products used:
Haircare

Service
Value
Shipping
Quality
Thumbnail of user maryr2083
1 review
0 helpful votes
June 8th, 2021

Leo was super kind and nice he had a very good vibe and attended us very well. Leo delivered our items nicely. Thank you so much LEO

Service
Value
Shipping
Returns
Quality
Thumbnail of user angelar940
4 reviews
3 helpful votes
January 5th, 2021

They sometimes have free next day shipping and second day shipping. Just makes it so much easier when you have a little one at home I can just go online choose the option to see what is next day shipping available. Purchase all of the items that I need to be able to get in a timely manner and the stuff is delivered to my home. I don't have to pack my child up and try to go out to the store especially with the virus going on. It has been the biggest blessing being able to utilize the shopping online

Tip for consumers:
This is the best opportunity ever for parents. I tell all of my friends especially ones who are just having a baby about how easy it is to order online and have everything shipped to your home

Products used:
I literally purchased everything from them literally from toys for my little one and books. We do all of our cleaning and household and beauty skin care products that we need personal care items clothing shoes etc.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sonyah78
2 reviews
0 helpful votes
January 2nd, 2021

I use this often. Awesome customer service and never any issues with delivery. I highly recommend these.

Thumbnail of user davids5087
2 reviews
1 helpful vote
December 15th, 2020

Convenient locations, low prices, decent selection, but many of the employees are slow and not helpful. Overall I'm a happy customer of Walmart.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Shop Walmart.com for Every Day Low Prices. Free Shipping on Orders $35+ or Pickup In-Store and get a Pickup Discount. Open a Walmart Credit Card to Save Even More!

How do I know I can trust these reviews about Walmart?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Walmart?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business