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Review of WalkFitPlatinum

WalkFitPlatinum reviews

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4 reviews
Tel: 800-263-8147

4 Reviews From Our Community

All Reviews

giselar
1 review
0 helpful votes
5/6/17

The company is a scam and makes it's money off the shipping fees. I was charged 39.85, half was the shipping fee.They don't tell you about the shipping fee until you get billed. I email them to cancel shipping but 3 days later they shipped it out anyway. i declined delivery and took months to get half of my money back. Luckily i went through Amazon and they help me recover the 19.95 through a formal complaint. I won't see the rest.

Tip for consumers: order if you like to throw money away. Lots of people apparently have lots of money to throw away.

Service
Shipping
Returns
johnp164
1 review
4 helpful votes
5/15/14

Beware when order products from this company. I responded to their ad for Platinum Orthotics, purchasing a pair for my wife and myself ($19.95 / pair) plus postage. Additionally, the company offered a free bonus with my purchase and was only required to pay postage for the gifts (foot care system - plastic foot brush and lotion. Joint Support Formula - 30 day renewable supply of pills for joint pain, and one pair of special comfort slippers). I found it odd when checking out that there was no mention of the postage cost on the order. However, I was certain that everything combined would be in a small box that didn't weight much and shouldn't be expensive for postage.

When receiving the products after a week in transit, they arrived in an over-sized box (6" x 12" x 24") mostly filled crumpled brown paper, I removed the purchased items and free gifts. The product was not at all what I expected and the gifts - well let's just say the slippers didn't look bad. Then upon reviewing the packing list, I was shocked to find that postage costs were as much as the purchased products ($39.00). The company offers a 30 day - money back guarantee - minus postage, but I was not prepared to pay anywhere near the $78 that I was charged for this purchase. For example, the comfort slippers can be purchased at Wallmart for < $5.00 - these were a free gift, but the postage for the one item was $9.95 - each line item indicating the same cost assessed - as if shipping individually instead of together in one container at approximately 10" x 10" x 10" in size.

When I contacted customer service today for return shipping instructions, the representative offered me $20 credit to be returned to my account and stated that I could keep the goods and not worry about spending money for the return postage. He reasoned that after spending money for postage (approx $15.00) to return the goods, my refund of $40 would actually only net $25 anyway - so accepting his offer was better than going through the hassle of repackaging and going to the post office. Can you believe this?

We "chatted" for 1/2 hour about the postage costs and his company policy - he alleged that the company has no influence in the cost of postage and could only settle disputes with the products themselves. Yeah, right! As time went on, I got him to agree on $30 instead of the original $20 he offered earlier...but I'm still out $50 and have "stuff" I don't want. He actually suggested that I give them to other family members or friends who would appreciate and get relief from the products.

I will never do business with this company and urge others to steer clear of their sham.

lynnk2
1 review
4 helpful votes
5/10/11

I ordered product and was offered another set of walk fit inserts for cost of S&H. After submitting payment information, just got "Thank you for your order" no review of order or copy of receipt to print out with order number. I called company and they did not have order in system yet. Told to call back next day. Recieved e-mail that they had my order and it would be shipped in 6-8 weeks (that information never appearred anywhere nor was I given choice of shipping method). Ordered arrived in 4 days and I receievd 3 pairs of shoes inserts at cost of $65.63. Cost should have been 39.95 (one set of inserts @ $19.95, S&H $9.95, fre set of inserts olus S&H of $9.95). Called customer service and was told that to qualify for free set, I had to buy second pair of inserts at $19.95 plus S&H . That is NOT what it said on web site and without being able to review my order I was unaware of this. Nor did this information appear in confirmation email. They refused to take back extra pair and said I had to return two sets to get my money back. I told them it was a scam. The best they would offer was to refund $9.9f S&H handling costs. Since I had given the shoe inserts as a gift, I had no choice but to accept at this point.

The company is Walkfit Platnum LLC
8950 Toronto Ave
Rancho Cucamonga, CA 91730
877-264-9243

You can but the same product at Bed Bath & Beyond for $19.95; hoever, I needed size 13 and they only carry up to size 12.

al207
1 review
2 helpful votes
3/3/10

Walkfit Platinum inserts are uncomfortable and did not work but, the scam they run is as follows:

1- Without your knowledge or authorization Walkfit Platinum will add and charge your credit card for additional items they call " Trial," items + an additional shipping fee.

2- If you return all items as I did, they do not refund original shipping fee of 9.95 nor, do they refund the additional shipping fee for the trial items.

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