Every order is of high quality and ships extremely fast (I am in the US). The styles on the website are unique and they carry pieces you can not find anywhere else! I love verge girl! Xx deidre
I didn't know what to expect with my first Verge Girl order but I'm so glad I purchased! The clothes are very cute and the sales are great. Will be purchasing again!
Buyer beware: the quality of these items are nowhere near worth the price, their return policies are unclear, the customer service is abysmal, and I would never recommend this company to anyone.
On my third purchase everything went smooth and great customer service. I have no complaints and they have the most beautiful clothing at an affordable price
Such cute stuff. I discovered this store a few months ago and I have checked it basically every day since. They have a ton of both basic and unique pieces so there is something for everyone!
Always love the clothes they post. Great range and styles. Even better now they have free shipping and returns in Aus, always a bummer sending things back if they don't fit when it costs money.
I ordered some accessories off of Verge Girl, they came and are amazing! Total Street luxe vibes at an affordable price. The details and look of the items are even better in person then on the site x
Do not fall for their poorly made over-priced products, youll have better luck with similar sites such as Princess Polly. I gave this site three goes at receiving an item that was half decent, mainly because they dont do refunds but the quality just seemed to deteriorate with every purchase. The third piece that arrived was the final straw as the garment was nothing like the image displayed on the site. It was made from discoloured fabric, lining that is completely shown through the fabric, and the general finish on it was poor - NOT WORTH $80! Initially they were very understanding, asking for photos of these issues and agreeing to examining the product once I returned it. Once they received it, the seemingly to have forgotten that I had complained about the garment, issuing me a credit. Once i had to update the new staff member on the situation, I was told "the garment matches the image online therefore, not receiving a refund I have advised them that I'm taking this up with Consumer Protection and the Ombudsman in my state. You know what they say have a good experience with a store and tell two people about it, have a bad experience and you tell 10 people about it...
Hey Sasha,
We are very sorry to hear that you have not been happy with your recent purchases with us. Unfortunately, as your return matched the online product images we were unable to provide you with a refund as the item was not faulty. Instead, we provided you with a store credit for the cost of the item you to use on a future purchase. Our store credits never expire so you can take as long as you like to use it. We sold hundreds of these garments and this was the first time we received this feedback. We are very sorry, but if an item matches the online product images we are unable to provide you with a refund. We keep our photo editing to a minimum to ensure that the colours in our product images match the actual colour of the item. We are also always more than happy to answer any questions you may have about an item before you make a purchase as we want you to love your purchase, so please don't hesitate to contact us in the future. Please let us know what we can do to make this experience better for you. We hope to hear from you soon. Thanks a million! X
Bought two garments on the sale rack in your city store yesterday arvo, such fab prices, can't wait to wear them this weekend, shop assistant was very cheerful and pleasant to deal with too. Thanks
A great source of style inspo! My last order arrived so quickly (I am in remote Australia) and the pieces were perfect: good quality and true to size. Will be ordering more unique pieces pronto!
Verge Girl has always provided me with extremely good quality clothes and great customer service, and are having to give store credit when something just isnt right!
Noticed one model looking abnormally skinny, making the product undesirable and projects a unpositive imagine towards the young girls which view this site?
I've loved Verge Girl from the beginning! Their clothing always runs true to size and looks exactly like the pictures. I could spend lots of hours and money on this Website hehe
This shop has nice stuff but unfortunately the "manager" today is absolutely horrible. When I asked questions about sizing and availability of items she snapped at me very rudely and abruptly, leaving me to feel uncomfortable and on the verge of tears, she is intimidating and a bully, I strongly advise AGAINST supporting their business. It is been a very long time since I've been to a store with such an UGLY NAST HORRIBLE storeperson. My feelings are hurt and I will make a point of discouraging EVERYONE I know from shopping at Verge at Adelaide St!
A huge waste of ten minutes of my life that should've been spent on a human being deserving of my time and kindness.
Hey Rani,
Im so sorry that you had this experience in our city store. It worries us to think that customers can be intimidated in our store and i just want to let you know that we think this behaviour is unacceptable. We have already spoken to the staff member who was working on this day.
We appreciate the review, its essential for us to know what we can do to improve our services.
Thanks
I had recently purchased a dress from Verge Girl in Brisbane to have it fall apart on me 10 days after purchasing this garment. One strap had snapped, the other strap almost snapped, all of the lining in the dress frayed and ruined. I have then attempted to return this dress for a refund, it has taken me four visits to the store and multiple phone calls and a lot of persistence just to have the dress exchanged. The customer service I have received in this time has been the worst I have ever encountered, the manager and team at this store have absolutely no customer service and are all out right rude. The manager refused to contact me directly and is more then happy to put her employees in the firing line of an unhappy customer.
If you ever leave the garment with this store, take photos of everything and obtain all proof you can. Do not throw your receipt away, and be prepared for a lot of time and effort if you ever choose to return anything to this store. I will never shop here again. By far the most horrible retail experience I have ever encountered.
Hey Alyssa,
Im sorry this has been your experience shopping with us. It is our store policy to not accept returns that have their tags detached and no proof of purchase. The girls are only trained on store policy so there is going to be back and forth between management to come to a resolution regarding unique cases. I can see why it may have taken extra time to make a decision to credit you for the dress. Thanks for letting us know how we can improve what we do, as we surely don't want any of our customers to incur negative experiences shopping with us. VG
Although this clothing website is a little more on the expensive end, the quality of the clothes make it worth the price. I am happy with my purchase.
Such a good website, my go to shop 100%, have such good advice and always reply super fast if im emailing them. Majority of my clothes in my closet are from this site. I can always count on them!
I have ordered so many items from Verge Girl and have not regretted it one bit! Every piece is unique and you wouldn't find them anywhere else. IN LOVE!
I've been shopping with verge girl for a few years and their clothes never disappoint. The sizing is always spot on and their customer service is great.
Absolutely love Vergegirl.
Amazing, unique fashion that I love and its different! This is my kind of fashion and im happy I came across it! Xxxx excited to shop some more!
Overview
VRG GRL has a rating of 2.6 stars from 309 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with VRG GRL most frequently mention and return policy. VRG GRL ranks 107th among Women's Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Shannon,
We're so sorry to hear that your purchase wasn't quite what you're expecting! We happily accept returns for refunds or store vouchers and recently extended our return policy timeframe to allow for 30 days!
If you are not 100% happy with your order please feel free to contact our customer service team at info@vrggrl.com for assistance, they will be able to answer any questions you may have regarding our returns policy.
I sincerely apologise for any inconvenience caused.
Thanks xx