VRBOReviews 2,001

The property was accurately stated as to layout and sleeping arrangements. However the distance indicated from our preferred city location was stated as 6. Miles when it was really 40 minutes to drive it since we could no t flylike a bird over the mountain to get there. Th owners required that we either pay for an insurance policy to cover damage or pay a $1000. 00 deposit. We paid for the on line policy. Address and access information would not be released until 48 hr before a check in time and not before providing names and ages of all in our party using the property. Then we were subjected to agreeing to a 15 page curtly written list of house rules. We were also obligated to provide license plate numbers and copies of I. D, s before the access code would be released 15 minutes before the allowed 4:00pm check in, Verification that the property had been left in the necessary check out condition via a phone call and the expectation of leaving an exceptional review was expected. A list of "fines" was laid out in the house rules for any omissions or failures to follow rules.

We respected the owners rules and would have respected their property without them but the feeling that was conveyed through the correspondence and phone calls has left us never wanting to rent a VRBO property again.
Further more VRBO wanted a review from us regarding the Property and owners and then would release their review of us as renters. Upon submitting my fair and honest review, the computer response indicated the renter's review would be posted in two weeks.

I booked a stay in St Louis MO for me and my children in March for a trip in May got my confirmation and was set for our family outing in May. However, when we arrived at the property someone was already there. When I contacted the property owner I was told "OOPS I overbooked I forgot to unclick the available button you need to cancel with VRBO" Fast forward to June 7th and NOONE is helping me with my refund. The owner of the property claims I never booked even though I have proof and VRBO says not their problem I don't meet the refund Criteria. I have emailed the proof and have done everything they said to do with no results. They are saying they need another 24hrs. They are stealing my money and don't care! DO NOT USE VRBO! THEY ARE THIEVES.

I am an experienced host on a competitor's site. I decided to try vrbo. It has been terrible. I had numerous significant issues with them. For example, they listed my property in the wrong neighborhood, and they were unable to correct it. Also, my listing wasn't showing up in searches so I lost potential bookings during my high season. Whether it is a phone call or on-line chat, the representatives are unable to correct anything, and they cannot connect you to anyone else up the management chain. They said they would expedite it to the right department who will respond by e-mail, but I never got anything. This happened several times. The worst- I just hosted my first guest on this site. All went well, but when I contacted vrbo because i didnt get paid, they told me I had to wait 30 days because it was my first booking. No reason, except it is their policy. I can't imagine a good reason for this except that they get to use this money for 30 days before releasing it to me. Bogus. Additionally, I have a friend who booked a condo thru vrbo. His payment went through, and when he arrived at the condo, it was occupied by a monthly tenant who said this has happened before. Another big VRBO screw-up.

We rented a vacation home in San Clemente, CA through VRBO and they charged our credit card for the cleaning/damage deposit. They did not credit us until a month later and after we had to call to request the $1,500 credit. We will never use VRBO again.

I booked my condo for memorial weekend through here- the HOST cancelled me 15 minutes before check in. Called VRBO-- they were like "Oh we're sorry-- go rent (with your money) a hotel and our rebooking team will find you a place tomorrow morning." NEVER HAPPENED. I was in a city where I knew noone - I paid upfront 2000. 00 --The company did not try to help -- I'm still trying to get my money back!

SCAM ALERT: Vrbo, you are a total scam. First you informed me on May 25 that my review had been approved and posted. Then today you inform me that I need to revise it because I mention Priceline in it. And when I attempt to revise it you tell me that the open window has passed the 14 day expiration. Thats odd. We checked into the place 11 days ago. SCAM SCAM SCAM

There is no email address nor an email "pad", nor a telephone number in Europe let alone Britain, let alone 0800. No was there a means of asking my question to their "chat" AI machine. I only had one simple but essential question about a villa I sincerely fancied booking. I had to give my name, email address and find a password that passed muster and STILL I couldn't find a means by which to ask my question. I've heard of keeping customers at arm's length as if they are the Great Unwashed but this is taking automation into a whole new ballpark and I'm left feeling "thank heaven for mortality"

Horrible experience! The worst property I have ever stayed in! No working toilet and the owner told us to just wait it out till the morning to see if it fixed itself! It smelled awful, the ceiling had mold, the floor was sinking. Customer service is the worst! Two days into this now and all that has been done is redirect us to other numbers. The chat is crap. I keep getting disconnected! Almost $600 for 2 nights and we could not stay due to the smell and no toilet! Drove 7 hours and had to find other accommodations! VRBO guarantee is not all it is cracked up to be! I have never experienced such poor customer service before!

My reservation was canceled by owner on a whim while I was enroute to my destination. Sitting on the freeway trying to find a place to stay in Hawaii during spring break... not an easily accomplished. VRBO representative suggested using Expedia for booking but was unable to find suitable accommodations and went with a competitors which is my go to booking AirBnB... which was able to find me a room in the same building. VRBO would not pay the difference of $660. I should have found a luxury hotel and then they may have paid triple the price on Expedia. NEVER will I endorse or use Expedia or VRBO as they are the same company.

I had a reservation for a property in Vail, CO. "West Vail, Vail, Colorado, United States of America
Property ID: *******". The reservation was made 4/17, paid in full in advance, for 2 nights, June 9th and 10th. Three weeks prior to the trip, 5/18, I received 'refund has been requested' emails, which said the reservation had been cancelled by the property owner. I was not given the minimal courtesy of any message from the owner explaining why it had been cancelled, nor any information from VRBO. During a chat with VRBO agents (bot and human), I finally was informed I can't leave any review on VRBO unless I actually stayed at the property. I was told I could "Report Property" in VRBO, but in 3 attempts to do that I had zero successful loads of the page/form to do so. I suggest that you avoid booking that property, and proceed with caution in using VRBO in general.

I just wanted to let you know how crappy your customer service is. We booked a VRBO and the person confirmed then cancelled because of a glitch and told us to rebook and the price was $250 higher. Then they cancelled on us 3 days before due to COVID but the place was still available to rent at an even higher rate. We were paying around $800 each couple and I was stuck at the airport for hours while waiting for VRBO to rebook so I went ahead and booked my own room $1200 for 3 days instead of 4. You all caused me to lose money and time. I was told by a supervisor to send all of my receipts in to be reimbursed and nothing has been reimbursed. I will be sure to write negative reviews all over every out. This is absolutely ridiculous you allow people to list and operate like this. Huge thumbs down

I had a house booked for a vacation with my family. Two days before check in my reservation was cancelled by owner. He said it was due to Covid. Ruined our whole vacation but Understandable. Then I received a message that I wouldn't be refunded my money for 15 days. When I contacted Vbro about why the transaction would take so long and asked if they have any policy on being cancelled right before a vacation the woman's response was 2 days is better than if you were cancelled upon arrival. Like wtf! Use Airbnb!

After day 5 messaging repeatedly and trying to get our original appointment honored. I was hit with we are strict about our cancellation policy. They then proceeded to tell me someone booked the same venue for two days we had originally reserved for. Now I have lost $6200 and they're telling me basically sorry were keeping your money. This is absolutely unethical, immoral, and just plain $#*!ty. I'm about to have a baby and now i'm stuck with a $6200 bill and not even allowed to stay at the house. The "Super Host" is absolutely no help and just rather arrogant.

Recommend you check several aspects of your rental agreement. The first is the cancellation policy that Vrbo allows its renters to use. The worst level is where there is no refund even with ample time for the renter to re-rent their property. So, if there is no refund, recommend you DO NOT rent the property, because there are some hidden elements in all likely hood that are being masked. Besides the fact that your deposit may be considerable and lost because of the contract you agreed to. "Buyer Beware! Second, do a reconnaissance before renting if possible. The pictures are showing the best angle, so imagine what is not being shown, like how close the neighbors are, the parking and such. Read the reviews. If the owner is defending himself in an offensive and biting manner for a poor review, then do not rent the property,

I rented a vacation rental that was listed on the VRBO site for 6 nights & 7 days for my family while we were moving. After 3 days of driving we arrived in town only to find the VRBO rental address did not exist. VRBO did not do their due diligence to validate the rental property prior to listing it on their website as available to rent. VRBO has done nothing to help us nor have they refunded our $500 deposit. We had chosen this rental as it allowed dogs. Since there was no rental we had to scramble to find a place to board our dogs while we tried to find another place to stay for the week. DO NOT USE VRBO.

VRBO does not stand behind their rentals! I booked a place to stay in Atlanta just before COVID hit. I cancelled my reservation as soon as it became apparent that we would not be going to Atalanta the following year. The homeowner charged me anyway and VRBO would not pursue the problem, they just told me to contact the owner myself. Finally, I got them to try to contact the owner themselves, but they were not able to. VRBO kept asking me for more information, which I supplied. Each time I called I had to start over again, finally on my SEVENTH call (I was calling at least once a month) someone figured out that they were giving me a new case number each time I called! I have been unable to get anyone to help me, saying it's not their responsibility and saying it happened too long ago, when they were the ones who never responded. They also told me to contact my credit card company, which I did, but again due to VRBO's delay tactics, it was too late to pursue.
VRBO has been bought out by Expedia and they don't care about the individual, you can spend hours on hold and with people who don't have the authority to help you and are unable to put you through to a manager.

Also see BBB Reviews and Complaints. Vrbo has no customer service and allows their hosts to have false and misleading Ads even when they are put on notice about them. Also, reviews of the property cannot be written unless you actually book the property so if you have a bad experience with the host, and don't actually book, there is no way of warning potential customers of your bad experience. My negative experience was with the Sea Winds host of Unit 904 in Marco Island, FL.

Rented a house, paid in full. Trip was during the spring of 2020, when Covid initially hit. Owner agreed to give me a 2 year extension. Wonderful. Rebooked for May 2022. Confirmed TWICE via VRBO email (see below). She assured me repeatedly the rental was mine. I emailed the owner a few weeks in advance to get address and she informed me the house was no longer available, she had rented to someone else. She offered to refund HALF of my money, but refused a full refund. I spoke to VRBO three times to argue my case and hopefully get the remainder of my money back, to no avail. They informed me it is completely up to the owner, they can do nothing. I will never use this company again.

Moderation
CASE # *******
VRBO
Janice/texas

Guests who OWE MONEY for a stay should not be able to leave a review unless they have settled and paid any claim against them.

It goes to say…the guest is OBVIOUSLY not happy & will leave a bad review!

I demand satisfaction.
I demand VRBO implement a rule That prevents guests from giving a review until their stay is PAID for in its entirety.

VRBO Case # *******
Moderation
CASE # *******
VRBO
Janice texas

Guests who OWE MONEY for a stay should not be able to leave a review unless they have settled and paid any claim against them.

It goes to say…the guest is OBVIOUSLY not happy & will leave a bad review!

I demand satisfaction.
I demand VRBO implement a rule That prevents guests from giving a review until their stay is PAID for in its entirety.

VRBO Case # *******

I usually do not turn to social media to rant, especially now, during Covid, I understand staff shortages, growing pains etc of all businesses no matter the size. HOWEVER please think twice about using VRBO for your vacationing plans. I booked our Miami condo in January which was cancelled by the host 3 weeks prior to our departure. I rebooked another condo no problem. Received the VRBO fee (only) credit same day. Still have not received the refund from the host. Case number opened. On the phone weekly with VRBO,, keep getting passed along to other departments who keep saying I was transferred incorrectly or was given the incorrect information. Still no refund. No answers. No communication. Everyone is so scripted, no personal service. It's been 7 weeks since It was cancelled. What are you going to do about it Vrbo? #vrbo you are making you amazing hosts look bad. #vrbohost #vrbolife #annoyed.