Voi Jeans

Purchased hnd tapered jeans, they smelt of bo and steak pies straight out the packet and only got worse with washing, voi wouldn't accept return as they where over 30 day return even though I never tried them on opened them till 5 weeks after purchase, you would think they would allow the return given they stink, avoid if you want not to be smelling like a tramp when out and about.

As I already have a pair of Voi jeans than fit fantastically 32L I ordered the same size from their website and received a 32 waist and 34 leg. The 32L pair that I already own are nowhere near a 34 leg. I contacted Voi and who claim a 34L is always a 34 inch leg (clearly not as I am wearing a pair of sized 32L as I write this review). They don't state the leg sizes on their website so be very careful. I recommend not buying these jeans online as there is no size consistency and they refuse to refund the postage charge and it cost me an extra £2.90 to return them

I placed an order on 3. 1. 12 for next days delivery costing me an extra £2.95. Today is the 10. 1. 12 and I still have not received my order, although they wasted no time at all in taking my MONEY!

I have sent 4 e mails, submitted customer service tickets and I have phoned and phoned and phoned, but the phone is never, ever answered! Maybe there's a problem with the telephone line? I THINK NOT! Maybe the internet it down and they can't reply to my e mails? I THINK NOT! Maybe after the busy Christmas period, they have decided to chill out in the Carribbean for a few weeks? YES, I THINK SO!

What can do about it? Well I can just continue to try to get in touch using all the previous methods and hope that I either receive my delivery or get a full refund of my money! Whatever happens, this is one Site that I will NEVER use again!

Voijeans... you should be ashamed of yourselves!

I ordered a jacket the size was big I returned the item also sended the attachedment of receipt. I didnt received any email after sended them the receipt and Im still waiting for my refund, their customer services is really worse and unprofessional. I emailed them so many time's but theres no reply

My mother in law spent £50 on 26/12/09 on jacket for my son, money went out on the 4/1/10 but nothing arrived. On 7th Jan 2010 managed to get through to returns by number on website *******... Promised money would be refunded as item not in stock and SHOULD NOT have been taken out of her account. Today still not returned, and despite three days of ringing same number it rings out!

Email is not possible as i hav efound it returns to me as un sent!

So some three weeks after money went out it hasnt been returned!

DON'T USE THIS SITE!

UPDATE.

18/01/10 I phoned another shop at the same location found in the search engine, (wedding Fashions!) and asked to speak to some one in Voijeans returns, spoke to Asian male LENNY who said he would look into it and speak to someone on internet shopping Dept.? Ten minutes later he phoned said the money had been refunded there and then in his presence and apologised for it not occurring before, said my mother in law should have it in 48hrs (AGAN!)
Not holding out any hope but will post update if it does occur or not. I feel it will be the latter unfortunately:-(

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Updated 21st January 2010.

Well very suprised but money has been refunded!

Still advise anyone who is having difficulty in refunds / returns google the returns address abd try all numbers linked to the address!