I placed an order on 3.1.12 for next days delivery costing me an extra £2.95. Today is the 10.1.12 and I still have not received my order, although they wasted no time at all in taking my MONEY!!!
I have sent 4 e mails, submitted customer service tickets and I have phoned and phoned and phoned, but the phone is never, ever answered! Maybe there's a problem with the telephone line? I THINK NOT! Maybe the internet it down and they can't reply to my e mails? I THINK NOT! Maybe after the busy Christmas period, they have decided to chill out in the Carribbean for a few weeks? YES, I THINK SO!
What can do about it? Well I can just continue to try to get in touch using all the previous methods and hope that I either receive my delivery or get a full refund of my money! Whatever happens, this is one Site that I will NEVER use again!
Voijeans.....you should be ashamed of yourselves!
Ordered a hoodie - paid £5.99 for next day delivery. 2 weeks later, the item has still not arrived. I have sent 5 emails and made over 50 phone calls - but there is no response. Automated response says "mailbox is full".
Have notified police who are currently trying to research the company.
THIS WEBSITE IS A SCAM!
well just like everyone else i received the items all ok but then i sent them back and i have still not received my refund utter useless and they never answer the phone or emails
My mother in law spent £50 on 26/12/09 on jacket for my son, money went out on the 4/1/10 but nothing arrived. On 7th Jan 2010 managed to get through to returns by number on website 01772... Promised money would be refunded as item not in stock and SHOULD NOT have been taken out of her account. Today still not returned, and despite three days of ringing same number it rings out!!
Email is not possible as i hav efound it returns to me as un sent!!
So some three weeks after money went out it hasnt been returned!!!
DON'T USE THIS SITE!!!
18/01/10 I phoned another shop at the same location found in the search engine, (wedding Fashions!!!) and asked to speak to some one in Voijeans returns, spoke to Asian male LENNY who said he would look into it and speak to someone on internet shopping Dept.? Ten minutes later he phoned said the money had been refunded there and then in his presence and apologised for it not occurring before, said my mother in law should have it in 48hrs (AGAN!!)
Not holding out any hope but will post update if it does occur or not. I feel it will be the latter unfortunately :-(
Updated 21st January 2010.
Well very suprised but money has been refunded!!!!
Still advise anyone who is having difficulty in refunds / returns google the returns address abd try all numbers linked to the address!!
taken order but don't have stock ignoring emails & phone calls ? if I EVER GET PURCHASE OR MONEY BACK
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