Vital Records Online

Please save your money and use Vital Check instead. Vital Records is cheaper but they are not as efficient. I ordered a birth certificate through both Vital Check and Vital Records. Within in minutes of my purchase through Vital Check, I received confirmation that my birth certificate will be delivered in 2 days. Vital Records on the other hand is still processing my request and it has been over 5 business days.

I had a really disappointing experience with the service. I paid to expedite my son's birth certificate, but it never arrived. Every time I called, they claimed they had everything they needed and that the delay was at the state level. After a year, I went to the county and discovered that my paperwork was never resubmitted. The customer service representatives gave me conflicting information and ultimately just told me to contact the state myself. It was a frustrating and ultimately fruitless experience. I would advise others to save their money and go directly to the county.

Ordered a birth certificate for my son and paid for all the extras as I cannot get to our county seat to order from the health department very often and this appeared to be faster. Fast (2-day) processing took 29 days (Dec 28-Jan 23) before it was sent to the health department. Overall it took 42 days to receive my order. Save yourself time and money and take a day off to go order it yourself.

I ordered a birth certificate on 12-21-23 and still haven't received it. And i paid an additional $20 for a rush order. They don't respond to emails or chats. This is a joke. If you need a birth certificate, order it directly through your states website. Wish I would have done that instead. Back to square one. Disputed the charge through my bank. Hopefully I'll get my money back one day.

Thank You all so much I need my state I.D. so I can fly to N.J. where I grew up. My Mom died on Feb. 22 and my father a year before almost to the day and I am trying to help my younger brother with the estate details. Thank You all so much. I tried the over night service and got ripped off.

Started the process for a death certificate Dec 18,2023 still have nothing. If you call they say they need some other form.
Absolutely no return communication from them, they just want your info

Still waiting on my refund. Don't go with this company. I've called numerous of times and they give you the run around. They are trash

Terrible Customer service. No supervisor or chain of command. Inexperienced with dealing with crisis, Misinformation given

It's a SCAM do not use! I use this paid $50 and never received my birth certificate they couldn't tell me nothing no update or nothing. Called my local office and they said this company has no dealing with them that I've been scram

I placed a order for my birth certificate through Vital Records and was charged $46.00 on January 23,2024 and its February 29th, 2024 and no birth certificate. I contacted customer service to find out what the delay is. I received a bogus excuse plus this agency charges $20.00 more than it's competitors. I needed my document so I went thru Vital check $26.00 and received my birth certificate within a week. Vital Records refused my request for refund so, I'm currently disputing with my bank. DONT USE THIS RIPOFF COMPANY TO ORDER YOUR Vital records use VITALCHECK SAVE YOURSELF MONEY, TIME AND AGGRAVATION!

STOP STOP
Don't confuse Vital Records with VitalCheck.com!
Vital Records is a 3rd Party company - will charge you more and simply mail in the request which you can do yourself.

They take longer, cost more, and have no idea when you will get your paperwork.

Seemed easy enough to follow, hoping it is not a hassle to actually get a copy of my birth certificate.

0 stars. My delivery time was 2-3 weeks. It's been 6 weeks. CSR has new reason every time I call including delays on their end.

**DONT USE THIS COMPANY***I submitted a request for my birth certificate a month and 9 days ago and paid $150 for expedited service, plus notary fees. I still haven't recieved it. I've emailed them 3 times and finally called the health department to see if they recieved request from Vital Records and there is none. I requested a refund because of this and was told I couldn't get one because they processed it on Jan 3rd. Really then why hasn't the health department recieved it? Don't use this company just go thru the health department where your requesting a copy. Now $175,1month+ later I have to start this process all over. I needed my birth certificate asap for DL and registration in new State. Wish I would have known this company is a waste of my time and money. CLOSE THEM DOWN MAKING MONEY OF PEOPLE SAYING ITS EXPEDITED SERVICE WHICH IS A LIE- THEN NO REFUND.

This was an automated ad when I was going to state government. This site is not affiliated with state government directly. All this service will do is take your money and takes 3 weeks before they send request to state government, with outrageous fee.
It is over 1 months and I still not received any certificate, despite of paying expedited fee. And when I call the customer service, I just found out they do only apply to state government for records. You can do it directly to any state government and much quicker.
My daughter pointed out this is not government site, and I had applied directly to state government, and already received certificate, while I had not been waiting for this company to do any action.
Watch out for this service. It was useless for me since I did not receive the certificate in time.

I filed an application for a death certificate with VRO weeks ago and had my application notarized online with Proof.com. 2 weeks ago I began leaving voicemails inquiring about the death certificate. In spite of a recording that ensures you will receive a call back within 24 hours, I never received the courtesy of a call or email about the status of my application. Yesterday, after 2 hours on the phone, the notary company agreed to call Vital Records Online as VRO was blaming the notary company for losing my application. Again, I was told I would receive an email by this morning for the status of my application if I sent a copy of the notarized application to prove I even applied for a death certificate which I did. Today, I waited for an hour to speak with a supervisor only to be hung up on after I informed him about his fraudulent service. Obtaining a death certificate for a loved one is difficult enough and this company made the entire process agonizing. I refused to cancel the application as I am eager to see if the death certificate will ever arrive.

This is only useful if you can wait 3-6 months for certificates. I did not realize that when you pay extra expedite a birth certificate it still takes 3 months or more to receive it. I also did not realize you can go in person to a local County Clerk Office and get it the same day for way less money. They would not offer a refund 2 days after paying and letting me know it would take 3 more months to receive. What a rip off.

Great dealing with you I would recommend the great service you have given me god bless always Herbert Wilkerson jr

DO NOT use Vital Records people, they will charge you again at their own free will without your authorization! That is Illegal as hell!

Do not waste time with this site you will pay 54 dollars thinking that your paying for your certificate and to find out you paid that amount for them to send a free form that you must then send to your local health department and pay more money! That is crazy! Why would anyone pay 54 bucks for a form they could get for free! They do not send you any of your certificates at all!

I paid to $55.50 get certified copy of my divorce decree. Received it and the DOB is wrong. Called customer service and was on hold for 37 minutes only to have the representative tell me I would need to call Idaho Vital Records department. Now having to pay $66.00 to them to correct the DOB on the certified copy I already paid for.

Requested refund on May 25. Was told 3-5 business days. A week later and still no refund. Ended up ordering from the state website. Much more cheaper and efficient.

Do not get your vital records from this company! I bought a premium birth certificate for $117 literally 100 days ago when I was supposed to get it within 35-45 days ago...AND I STILL DON'T HAVE IT. I am pissed off because nobody answered my follow up emails as well! Then they claim that they didn't have my phone number on file! Then they said a 3rd party service charged my credit card purchase, not Vital records! Where tf is my birth certificate? This is a SCAM!

Possibly the worst company. I ordered birth certificates for my children 7 weeks ago (order numbers VRO******* and VRO*******) They charge you 44USD for the service + 20USD for some useless notarization form. You have no idea if the birth certificates will arrive as there is no tracking. I called Vital Records numerous times and they told me to keep waiting, but do not provide additional information. I ended up again to get the birth certificated via a company called VitalChek (https://www.vitalchek.com/v/order-status-signon), which is recommended on the NY Department of State webpage. They also charged 44USD, but no made-up notarial fees. Also VitalChek use UPS, they give you a tracking number and I received my birth certificates in two business days!

I am asking my credit card company to dispute Vital Records charges as the company provided zero service. I have filed a complaint with the U.S. Government's consumer protection division: https://www.usa.gov/consumer-complaints. In addition, contact me privately( *******@yahoo.com) if you have a similar experience and are interested in taking legal action against Vital Records. My cousin is a lawyer and has agreed to represent us pro-bono if there is a critical mass of wronged customers.