VitalChek

I was skeptical after reading other reviews but the rmv website led me to vitalchec. It is so expensive but I needed a birth certificate to renew my professional drivers license. I read the reviews AFTER paying. But 2 days later I received my birth certificate and renewed my license 5 minutes ago. It cost me $80 including expedited shipping. But. It worked flawlessly. I would definately recommend them. It beat missing a day of work to go to the Boston Town hall and waiting in line a few hours. Yay Vitalcheck!

02/22/2024 Received email from Vitalchek stating my husband's Birth Certificate we ordered had been mailed and should arrive by 02/26/2024. It never arrived, I cannot get response to emails, I cannot get a person on the phone (always on hold) and when I just contacted them via chat, the rep said we would need to order another and he suggested UPS instead of mail. No refunds, no assistance, just told reorder and pay again and pay MORE for UPS shipping. NO THANKS!

Pretty sure these 5 star interviews are fake

I ordered my birth certificate from these people in August. October 22 I received a package from them through UPS, but it was not my birth certificate. It was a letter from them stating that there is no record of my birth certificate in the San Francisco office, and that I need to check with the San Bernardino office, along with another piece of paper with the address of the SB office. So then I guess they figure that their work is done. Are they for real? I have contacted BBB and am demanding a refund, as these people did not provide the services promised. I paid for a birth certificate, not an excuse. Do not use this company. I originally went to a gov't website and this was the company that it recommended, so I thought it was legitimate. For shame!

Had no choice but to use this company to obtain a copy of my marriage license. They charged me $60 up front and asked that I print a form and sign it with my husband in front of a notary. No big deal. We went and did that, uploaded the document, and received a response that our names were incorrect and we needed to start the process over. They weren't. I've been reaching out to Customer Service every single day trying to understand what they need to process our request. No one answers their phone (I'm sorry, but how long will companies use COVID as an excuse to literally ignore their customers' questions) and no one responds to support emails. Just be prepared to pay up front and not get what you paid for.

I requested a death certificate and after several inquires, they stated the agency sent me a letter that I did not respond to. I tried to inquire on the status of the "letter" again and they didn't reach out to me or the agency to help secure the certificate. Now they are charging ME a cancellation fee. They got paid for NOTHING... No customer service person called me or tried to provide me a status. Do not use this service. They only take your money and provide NOTHING.

Awful customer service. I ordered two birth certificates on February 22nd 2022. The set delivery date was supposed to be April 5th. I patiently waited to June 23rd 2022 to reach out. I was told because of covid they were having trouble processing orders. I have been given the run around about my order and receiving a refund. Personally I would take the time and effort to go and get my legal documents in person instead of using vitalchek they are a scam

I ordered a marriage certificate because I lost the original and what I got over the mail was a certified copy saying that after looking for the record they couldn't find it. Are you fuc**ng kitting me?. Aren't you supposed to look for the record before charging for the service to see if the recorded document is available?. Total SCAM!

Horrible company. Ordered my birth certificate so I can get a passport on December 15th it is now February 14th. Two months. Finally called no one would pick up the phone after several attempts over several days. They did finally get in contact with me via email stating that they were just now processing orders from november 25th and for reference I ordered mine on December 15th. Looks like I wont be going to Europe. This company is so bad that I want to give it a zero but, that's not possible so I give it a ONE.

Camt say enough anout this company
After waiting almost a year to get my birth cert from another company and getting every bs excuse I went with Vital Check
They told me 10days to get my birth.cert I had it in.3 days
It was only $49
Wow what a great job

Personally I had a great experience with vital check. I needed a birth certificate with the seal to get a passport, and I ordered it before Thanksgiving November 20 and it said it was shipped on November 24 2021 and I received it Monday, November 29. A signature was required and I had no issues. I was a little skeptical at the reading all the comments, but I will recommend them to my family and friends specially for passport needs.

From the time of order placement to receipt of death certificate was 5 days which included the weekend. Fast service and shipping. Overpriced but well worth it.

I am trying to get a copy of my birth certificate. I send them all the information. I got an email to confirm the information. I called them. Hold time was approx 45 min. I verified all my information. I got an email that my order was shipped. Then I got a certificate saying that they didn't find it. No refund. I called them they insist I entered the wrong city. I have to apply again and pay again for them to send the information to NYC instead of NYS. Very frustrating.

Their a rip-off. Just go to the county office and save time and money. Wanted me to get it notarized again because the stamp wasn't done too their liking. Didn't get the document and they took the money.

I followed all of the steps required in obtaining my birth certificate and after 10 or 15 business days, it was in my hands! They are 100% reliable in their words!?

My experience was excellent. Applied for a copy of my Birth Certificate form a county website but somehow got transferred to the state records website and they linked me to Vitalchek.

After the first hiccup, asking me for another copy of my ID, I started reading the reviews and worrying if I'd ever get what I asked for and paid for. I figured if the state trusts them to do this, I'll just go with it.

I uploaded a picture of my ID and within 2 days I had the copies in my hand. I couldn't ask for better service!

When I ordered a birth certificate from them, they didn't tell me before I paid that it would be a 20-25 business day turnaround. At day 30, I contacted them, waited on hold for 30 minutes, and was told it would take another 2 months! I asked them to refund my order, they asked for all the info I already gave them on the order and said they couldn't guarantee that they would cancel it. I did a chargeback on my credit card. Total scam company.

The online system was amazing and very simple and easy to navigate, just enter the required information and your documents will be ordered and sent out very quickly.