Em F.

Had no choice but to use this company to obtain a copy of my marriage license. They charged me $60 up front and asked that I print a form and sign it with my husband in front of a notary. No big deal. We went and did that, uploaded the document, and received a response that our names were incorrect and we needed to start the process over. They weren't. I've been reaching out to Customer Service every single day trying to understand what they need to process our request. No one answers their phone (I'm sorry, but how long will companies use COVID as an excuse to literally ignore their customers' questions) and no one responds to support emails. Just be prepared to pay up front and not get what you paid for.

Little did I know they switched up their shipping policies and now use FedEx. I mailed my package back via UPS dropbox and UPS sent my package to the FedEx warehouse. It's in the hands of FedEx now, but the tracking info won't work and RTR continues to charge me daily for late fees. This is absolutely insane. I'm going to have to cancel my credit card to prevent racking up thousands of dollars in fees.