VitalChek

When I ordered a birth certificate from them, they didn't tell me before I paid that it would be a 20-25 business day turnaround. At day 30, I contacted them, waited on hold for 30 minutes, and was told it would take another 2 months! I asked them to refund my order, they asked for all the info I already gave them on the order and said they couldn't guarantee that they would cancel it. I did a chargeback on my credit card. Total scam company.

The online system was amazing and very simple and easy to navigate, just enter the required information and your documents will be ordered and sent out very quickly.

I ordered my birth certificate in January. JANUARY! No email confirmation or order number. Last month I placed another order. I received a reply (your response time for help is unacceptable) that the first order from July was still in the works and they would cancel the 2nd order. I received a shipping email with order number and tracked it with USPS to arrive today (Sunday). It was updated that the address on the label was ineligible and VitalChek requested to be returned. WHAT THE HECK? I received an email that if I don't get it within a few day I had to email someone else *******@health.ny.gov. Why? I asked for a Manager name and phone number to file a formal complaint. Got no response. Hire more people, respond to people problems quicker. WORST COMPANY EVER

I should've known better!

This is my second time ordering from vitalchek.com and it's my last time. Yeah, I should've learned from my first experience a few years ago with them.

I ordered EXPRESS the first time and it took forever to come. Now this time it's the same thing. THERE IS NOTHING EXPRESS ABOUT THIS COMPANY - accept the price!

Please! Please! Please NEVER order express from vitalchek.com! If you're going to use them, just order everything the "regular" way.

This place will not get the chance to burn me again!

Paid the fee on Oct 5,2020, and I never received the birth certificate or not even any update as to the application. That was 7 months ago. It can't take that long to press and button and print out a birth certificate. Their support phone number is disconnected and any contact emails only go to the ether world. Unfortunately, NYC directs any applicant thru its Bureau of Records to use exclusively VitalCecheck -- a Lexis/Nexis subsidiary because of Covid 19. Given VitalCheck's incompetence, New York should cancel this contract.

Quick easy service. Used it twice with no hassle. If you can't find important documents like marriage certificate or birth certificate, this is a great service.

Vanessa on customer service chat, literally hung up on me when I questioned why they wouldn't accept the Certified copy of my marriage license given to me by the County Clerk of El Paso County in Texas. I spent 30 minutes waiting to 'chat' with her, as well as 1 hour, 10 minutes twice when I tried to call customer service on two different days at two different times of the day!
My suggestion is DO NOT deal with VitalChek! They charge you up front, and do not refund your $$ no matter how bad a job they do!

- Even though my order was shipped back to the sender by UPS because I didn't pick it up in time, Vitalchek went the extra mile and contacted the sender to have it mailed to me AGAIN via USPS for free. This is a good company that cares about the satisfaction of their customers: Even though they were well within their rights to have me repay a processing fee without doing a thing, they fixed MY mistake in order to secure my satisfaction. I definitely recommend them to anyone ordering records.

I ordered a Birth Certificate and received a Certificate of Live Birth which is incorrect. When I explained the difference to the customer service people they refered me to call the town and the town said that they only print the Certificate of Live Birth. If that was a selection I made I would accept this as my mistake but I ordered the correct document and none of them are helping with a suitable resolution. I just want what I paid for; 2 birth certificates.

We have used VitalChek several times over a span of more than 15 years. We have been pleased with their accuracy and the speed with which we have received our documents.

Just avoid them! I ordered a Birth Certificate in October 2021 they charge me $71.70 + $12.75 after a few days they cancel my order, so I asked for my money back and I did send it a screenshot from my bank account that they charge me and the insist saying that they did not charge me HAHAHAHA

I got my long form birth certificate they processed, shipped and I received it in 3 days time. That's real fast and the price is reasonable

Sneaky little company only told me after I paid $60 it would take SEVEN MONTHS for my birth certificate to arrive. No-refund policy. F this sneaky little company.

They have quite the monopoly set up with this racket, do yourself a favor and don't use them.
Without going into deep detail I can say they burned me.

Last Update: After uploading over a dozen documents proving that I am my mother's son and getting the same generic response each time that they needed "further documentation", I went to the Southern Nevada Health District who pulled up my my mother's records and said they shouldn't be asking me for any of that. Only my ID was needed which was the original ID I provided. SNVD proceeded to approve my request I sent through their website and I had the death certificate within about a week. To add insult to injury, Vitalcheck then charged my card for $14 twice. They say it is a convenience fee. I say it's a scam. They do nothing and receive $14 free money. I am going to start campaigning to get them removed from the states website. If you have had the same problems with them, please email the Governor. If you haven't dealt with them, don't. Just go to the SNHD website and avoid them all tougher. They are just a big scam.

Update: I emailed them as asked for in their response and after 3 days they respond with, "we need your birth certificate". My birth certificate has been uploaded since the first time I submitted it. I guess I will wait another 3 days for them to respond again with probably the same answer. I need to find out how to start a campaign to get them removed from providing this service. This is beyond crazy. Stay tuned. It is now my mission in life and will help everyone else in Nevada.

Original Review: My fiancé attempted to use them to get his father's death certificate and I attempted to use them to get my mother's. Even though I am listed on her death certificate and should be able to order copies at any time, they would never order them. I just continue to get emails saying they haven't received acceptable documents. Same thing my fiancé would receive. Nothing saying what was wrong or what additional copies were needed. Ridiculous. Just go directly through your state and avoid the fees and aggravation.

I ordered a birth certificate they never delivered it and told me to contact the county what the hell did I pay you for? Don't buy anything from them.

It has been 60 days since I placed my order and to this day have NOT received my son's birth certificate! I spent $52 to have it expedited and they practically stole my money in front of my face! I called and emailed them and only got a run around saying it's in the State's hands.
I ended up getting the birth certificate at the Vital Records office for just $20 and in 15 minutes! I'm NEVER EVER ordering through VitalCheck! Save yourself TIME and MONEY and just book an appointment at a Vital Records office!

Worse company ever. I sent for my brothers death certificate on June 21st and it was approved, it said i would get it approx on July 7th. Then I get an email saying it's delayed. I called and sat on the phone for 2 hours before someone answered the phone. I asked why it was delayed and she said "I don't know". I waited for a couple more days and today I found out it was canceled. I called and was on the phone waiting for another 2 hours and they said they didn't get all the pages of the will. My fax said they got 6 pages that was all that there was. It seems to me someone didn't pick up all the pages so today I sent all 6 pages with a cover letter 10 times. I need that death certificate to be able to take my brothers ashes to the cemetary. I can NOT wait. I paid you people 112.00 this problem!

What they don't tell you is they are only the MIDDLE MAN and cannot verify anything for you. Unfortunately I had realized it too late after having to order for the second time a birth certificate that one of their employees did not take the time to properly fill out. There will ALWAYS be MIDDLE MEN, but if you are trying to make money in the middle please at least be honest about it instead of representing something you are NOT and then fail to answer proper questions when it refers to such delicate information. I am happy to have been burned by VitalChek - to allow me to WARN others to just manually go through it yourself and fill out the application (the actual pdf on whatever said state website). What they are trying to make in the middle is NOT worth the headache of a grabby company ONLY seeking to satisfy their palate instead of the inquiry of the unassuming customer. I would have given 1/4 of a star, but it doesn't allow!