VitalChek

In short…requested birth certificate, paid in full in June. It is now 09 August…. Went onto website with my order number and was directed to call the NEW YORK HEALTH DEPARTMENT…. Could have done that to begin with for a nominal fee.
This is a SCAM!

The website was very user friendly the process was easy to check out the only thing I didn't like was the extra fees that I had to pay just to get the birth certificate which was only about $12 I ended up paying almost $30 total but I got it also in a very timely manner so ultimately I got what I needed and got it fast so therefore it's a five star thank you

I used it on 3/18/2022 $23 for my son's birth cert. Voided 3/31/2022 without chance of correction and only refunded $15 and kept $8. On 4/19/2022 I paid $23 for birth cert. Again, they asked for upload of my photo ID and /or mails from gov't or utility. I uploaded many times and still rejected. The customer service rep was rude and stop me from talking. She repeated same thing that I know. I explained the same zip code has different city names on my documents which she said they rejected. I am worry now that I had sent many of my private documents. Are they ligit. Will my private info. Be exposed?
They are not refunding. Now is June 3, I should have went to the office and would have the birth ceritificate.

Not only did they take weeks longer for my birth certificate to ship than they promise on their website, there is no way to file complaints or get any customer service. I had to call twice before it ever shipped out 3 weeks after ordering. UPS told me the package with my birth certificate had been lost yet the customer service rep would not start a case. It is over a month since I ordered and 4 days since the only delivery attempt, yet they basically acted as though they had no responsibility or even any empathy. I now have a birth certificate lost in transit and they don't care, actually saying that they couldn't accept the email from UPS as proof because I could be faking it, nor would they reach out to UPS directly to confirm what I was saying. I now have to wait 2 more days, while my birth certificate is floating around lost, until they will allow me to start a claim. I could not start a case with UPS because their contract with them prevents it. It is clear this is a common occurrence. Terrible company.

Ordered my Birth certificate back January 2022 to so that I can replace my passport for a family vacation, and it is going on July, and I still have NOT received my Birth Certificate. They continue to give me the run around. They continue to tell me it is the city in which i was born and I contact them directly and they are still in search of my information that was supposed to be sent back in January. AVOID THEM AT ALL COST! My attorney will be getting involved.

I had a email sent to me 4/29/22 stating my birth certificate was being send out to me. (Standard mail)
However, I never received my birthday certificate! I called and spoken to two agents that informed me that they would sent a message out to LA County to see if they actually sent it or not. Also, if it just been a shipping label made for it and have not yet to be sent out. This was in the beginning was May. It is not June going on July. I called again. Vital records have not receive a message back from LA County. I am upset. All I was if my birthday certificate. Vital records told me since it was sent via standard shipping they can not track it. I should always have it sent USPS or FedEx because they can track it better. However is my eyes, that's bs. Anything that is regarding someone personal information should ALWAYS have some type of tracking system. I paid for what I can afford! I feel like this company and LA County is ripping me off. The thirds associate that I spoken from Vital Records said I can pay for a new one. Which why would I have to do that when I already paid for another one! I don't want to do that. I am not working at the moment. I informed that agent of that. She stated she can sent out a message to the refund department. It's up to them to give me a refund or not since it was done via standard shipping. Vital records don't take your information to important! They don't care! It's not to vital for them if it was sent out standard shipping.

This process was simple and quick. Order arrived exactly when they said it would. The order was correct with no surprises.

When I first started using the site for the needed certificate, I noted it was run by LexisNexis, which is one of the databases we use for collecting information on contacts at my job and tracking people. This data can easily be obtained by anyone. But, I overlooked my concerns because VitalChek initially doesn't ask anything too personal. It starts off simple. It's once they obtain and supposedly processed my payment and all should have been completed that the site demanded my social security number, more personal information, and copies of my identification to be uploaded. There's no turning back at this point. Then the wait time turned from being the quickest method of 10 days to deferring to the health departments' timing of 20 days or longer. So, it does feel like a scam, because they are basically collecting your imperative information and you still require the direct services of the state department. Honestly, you give your important data to strangers and actually pay to do it. They will in turn also get paid by the companies that buy data and use their database services. It's best to just wait for the state department and skip this third-party "service".

Please please go to your county recorder office directly or send direct mail for whatever you need, but never youse this crap service from vital check. I had an international trip planned with my newborn daughter and requested birth certificate via vital check right after her birth -- biggest mistake. ~7 weeks later I noticed the UPS tracker for the document is not updating for a while, and later its revealed UPS lost the doc. I contacted vital check customer service stating I have a trip soon, and need my bay's birth certificate to prepare her passport -- they just said we'll refund and you can create a new order which will take another 7 weeks! WTF! What about the $20 I already used to notarize and fax my application? Why do I have to restart everything after ~7 weeks when I have a trip coming up in 2 months? All the docs are already there, why not just re-process? There was not a single sorry from the customer service during the whole conversation. I am never going back to this crap.

There is no benefit to using VitalChek. After having a newborn, I started the process of ordering a birth certificate in June of 2021. My state had not yet opened their Vital Records office for in-person transactions and gave me the option to submit via mail or use the "online purchasing option" - VitalChek. Of course I opted to submit the request digitally, hoping it would be easier and faster, and even paid for the rush order. Unfortunately, after submitting payment and starting the process, it became clear that VitalChek's "online" option is basically a short questionnaire filled out digitally rather than on paper that ultimately results in you needed to get a form notarized and faxed (rather than an actual online submission). Even worse, 10 days after submitting the fax, I received an email from VitalChek at 3am saying that there was an issue with my notarized form which could be due to a number of issues - but without specifying what the actual issue was. The email advised me to resubmit a notarized form as soon as possible. When I clicked the "contact us" button on their website, they gave me the number of my Vital Records office (meaning they provided absolutely no support or information themselves). Do not use Vitalchek.

Without any clear alternative, I went through VitalCheck to obtain a (NYS) marriage certificate. The stated processing time is an incredible 50 to 100 days. Of course, while VitalCheck claims to process the request (i. E. forward to the appropriate NYS department) quickly, it is impossible to know whether they actually do, or if it is the NYS administrative machine that is supremely slow.
While I could give VitalCheck the benefit of the doubt, I cannot do that with their phone support.

Dial and you will hear about the all-too familiar unusual call volume they are experiencing. After a long wait, the "phone is picked up". I barely heard some person talking as if in a near-by room. I repeatedly said "hello?, hello?". Then I heard some foot steps (actually feet dragging on the floor) - progressively louder, suggesting that somebody was actually going to pick-up the receiver. But, no. The person hung up.

This is bad by any standard, if tax-payer money is going for this kind of service, this is truly terrible.

I ordered my birth certificate and received it in 3 days. There was no problem using my debit card or anything ot was shipped and received in prompt time Thank you VitaChek.

I ordered my birth certificate on 8/31/2022 and received it on 9/7/2022 it was the best decision my birth certificate is still with the passport people and I have a cruise coming up in Ten days my worries are over Thanks Vital Chek

Great and easy processing. I received my order within a week of placing it. The price was inexpensive and convenient. I will definitely utilize the service again..

While ordering a lost birth certificate, I was instructed that I had to notarize a form and return it before the order would be completed. Well, 5 minutes after printing the form, I found the document. I then cancelled my order. However, I was still charged a $12.95 processing fee? I called and explained that I was going to dispute the charge as fraud, but they insisted I was going to be charged the $12.95 fee. Well, it's off to the credit card company.

WHAT A SCAM, AND WHAT CRAPPY CUSTOMER SERVICE! They charge you for doing NOTHING!

It is now in the 6th month of waiting for vital documents which I paid for in full to Vitalcheck - including a premium charge for expedited shipping. Almost all of my requests for updates were ignored. My latest request did get a response... they state that they are not responsible for fulfilling the contract and that I need to take up my issue with their subcontractor... THEY REFUSE TO HONOR THE TERMS OF OUR CONTRACT!

Wish I could rate negative -5 for their service. Worst service provider to deal with it, I am still unable to believe that they are still in business. I have ordered birth certificate for my kid and she is now 9 months still trying to upload the documents.
First time: my wife filled the application and she uploaded all the required documents then within 24 hours I have received an email saying Order was on Hold. At this time, all they need is valid Government Issued photo ID. Therefore, she uploaded her Driving license. Again received email alert saying upload the documents (ID Proof). This cycle repeated for six-seven times (every time we upload and receive the same email saying same thing).
So sort it out, I have called customer service to find out what is going on but no help offered from customer service, they are simply reading message saying that please upload any photo id.
At the same time, she advised me to cancel the order and resubmit the new order. Therefore, I have cancelled order and resubmitted. This time it was my turn to go through the cycle. I have received the same email.
Before uploading I have verified the PDF(Photo ID) and its very clear and no issues with the document(as I used this same document for other services(other govt agencies).