VitalChek

We ordered a birth cert for my boyfriend in Sept. 2021. They only offer regular 1st class shipping. Nothing expedited. No tracking. It never arrived and they won't resend it or refund the money. We gave up and tried again 15 days ago. Jan. 10,2022. It ask for proof of identity this time - the previous time it did not. He lost his driver license and doesn't have any way to get another without his birth cert. We can't be the only people in this predicament. So we ordered again. $15.00 plus $8.30 - $23.30. This is the 2nd time I've paid these a-holes. The forms suggest that a valid photo work ID with a current pay stub from a verifiable employer is proof of identity. That's what we sent. We then got a few emails saying the documents were approved, the order was being processed. Now today I have an email saying the order was cancelled and they are refunding my $15. 00. Yeah, thanks. I paid $23.30 (TWICE!) and my boyfriend desperately needs this document. WHY THE HELL IS THIS THE ONLY WAY TO GET A BIRTH CERTIFICATE!? They are scamming people. They've taken nearly $50 and won't provide anything for it. We are going on 5 months with this company. Nothing resolved. Insane.

Ordered death certificate in mid-March. Paid for it. This is June 3rd. Nothing! I've sent a zillion emails. No reply. Scammy outfit. Do not use this organization for anything!

VitalChek delivered! I needed my birth certificate quickly for a trip I was taking. I received my order in just 3 days of ordering. Great service in a pinch!

I can't figure out what this business is actually doing. I do know they're great at taking the money they believe they're owed for work that they don't do, but what I can tell you is that they will throw the Vital Statistics Department of whatever municipality has contracted them under the bus for their error. I ordered my birth certificate through vital check with the next day delivery by UPS on May 5; after repeated phone conversations with VitalCheck and the municipality, it appears that VitalCheck is clueless. I believe that when they issued the (UPS) shipping label, they didn't confirm the state that the birth certificate it should be sent to. I live in a city that has the same name as towns in other states and they never checked/verified that. Interestingly enough UPS delivered three packages on the same day I was told that my address didn't agree with the address, therefore my birth certificate would be sent by regular mail. I received my birth certificate on May 13. Thankfully I received it in enough time for me to be able to use it to renew my drivers license. Please do not use vital check. I am still awaiting reimbursement for the UPS delivery charge of $20 that I have yet to receive.

They ask for a credit card before finishing your order. Then they ask for several more things. If you don't have those things, you lose your money. They will not help out!

I ordered a birth certificate for my daughter 2 weeks ago and today I received it in the mail. I'm so satisfied with my order and the time frame in which I received it!

I needed a certified copy of my birth certificate ASAP to obtain a new driver's license after my wallet had been stolen. I received my certified birth certificate within 4 days of ordering online.

I ordered my marriage certificate through vitalchek on December 21st, 2021. To this day (April 26th, 2022), I have not received any news about my marriage certificate. The estimated delivery was for February 1st, 2022. I cannot tell you how many times I called their office to get an update on my document. I never once received an email with a status update. I had to make a status request almost three times, and they even gave me a refund with no further explanations as to when I would receive my document. It wasn't until this past month that I found out I could order my marriage certificate through the county register of deeds where I got married. I filled out a form online, and the waiting time was one-week maximum.

I want to add that I'm from NC, and it wasn't until about two months after ordering my marriage certificate that VitalChek informed me that the waiting time for it was 120 business days. I understand that this may have been the fault of the state of NC, but VitalChek did not communicate ANYTHING to me through phone calls or email. I doubt I would have known anything if I hadn't called almost every day to check the status of my paperwork. Please do better, VitalChek!

I was very skeptical with all the bad reviews but I placed my order on august 7th, 2021 and got it today, august 10th, 2021. I did pay for expedited and they delivered!

I'd give them a ZERO if I could. Kept getting auto messages sent stating "Sworn Statement not received" from VitalCheck. Called the County Record Dept. and they told me they had received it. Got 3 more messages from VitalCheck stating the same thing then got auto message stating they had cancelled my order because Sworn Statement was not received, EACH time I sent VitalCheck an email telling them it had been received. I had to contact the County Records office my self and they told me they have it and they would contact VitalCheck. After that, VitalCheck stated those are automated messages and we should've ignored them. REALLY? How is the customer suppose to know this. You pay for a computer, no real person. Tried calling them, got message that they are not answering at this time. All VitalCheck had to do was write or call the County Records office.

You need a Wedding Certificate or a Birth Certificate? SAVE YOUR MONEY. Use the USPS express mail, send the county the fee they request with a self addressed envelope. It will get to you just as fast and no headaches.

They take your money for birth certificates orders and then don't permit a way for you to send in your notarized signature. They are a fraudulent company with no one to call.

I placed an order on July 22nd 2021 for my birth certificate. I was born in American Samoa! I read the negative reviews about VitalChek and took a risk. A month passed by and I was beginning to believe the negative reports. I checked the status of my order and one of the representatives told me to wait another 60 days for processing. I called the customer service line and was on hold for almost one hours and twenty minutes. After two weeks of constantly emailing their company- I accused of them of scamming me and wanted a refund. Unfortunately, they're not scam artists. This company is legit. I received my birth certificate today Sept 11,2021. Don't believe the negative reports about how they never received their birth certificate or it was torn to pieces when it arrived. The only thing that vitalcheck needs to work on is their customer service line. I am satisfied that this company fulfilled their part. I apologize for playing the irate customer. This is what happens when you fall victim to negative reports. Take it from me- Vitalcheck is legit-

I've tried 3 times to get my birth certificate from this company and nothing. And trying to get ahold of a person or even an automated system is useless. I wouldn't recommend this company to anyone

It was a easy process and fast and it came in the mail fast it only took bout ten min to do the online app

1 star rating. I requested 5 certificates over 3 months ago and received an incomplete envelope over 2 months ago; 2 items were missing, although the note inside said all 5 were sent. Even though I paid for all 5 items, the process to receive a refund for the missing items has been a waste of time. I've made numerous inquiries to both supervisors and reps who made false promises as to the timeline and process. Most of the reps/supervisors I spoke with blamed the County of Los Angeles, even though "Vitalchek" is the entity who I paid. One of my last requests was to Victoria, who said she would place a request for refund and that I should expect it within 5 business days. Today (after 5 business days), I called Cindy to see if my refund was in process. She informed me that no refund was requested, so Victoria did not place the request she promised. Waiting 3 months to receive important certificates and over 2 months for a refund is a failure of customer service. I would not recommend this service to anyone. Btw, the option to upload a "pdf" (proof of purchase) did not work.

Updated: Although most of the process was frustrating, "Cindy" who I spoke with last (2 days ago) did everything she said and more. She promised that she would submit my claim for refund and would be credited (CC Acct.) within 5 business days/10 if something unforeseen occurs. The very next day, the refund was approved and processed to my CC account. If all of "VitalChek's" reps were as efficient as Cindy, it's business rating would certainly improve. I've amended my rating with another star. THANKS AGAIN, CINDY!