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VitalChek

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Germany
1 review
0 helpful votes
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Fast and serious
May 11, 2024

I order a birth certificate and I currently live in Germany. I received it within three days. It doesn't get any better than this. Thanks a lot!

Date of experience: May 10, 2024
VitalChek M. VitalChek Rep
12 months ago

Hello Marc. Thank you for ordering your birth certificate through VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We’re glad to hear that you received your order in such a timely manner and hope that you will consider VitalChek for future vital records orders. Thanks again.

Texas
3 reviews
1 helpful vote
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This company is horrible. Still awaiting my document and no returned calls or follow up from them. DO NOT get ripped off by this company.

Date of experience: March 30, 2024
VitalChek M. VitalChek Rep
over a year old

Hello John. We apologize that you have not yet received your documents and that your customer service experience was less than stellar. Please contact us with your order number so we can look into this for you. The quickest way to reach us is by PM at Facebook.com/VitalChek. You will usually get a response in a matter of minutes. You can also email vitals.customerservice@vitalchek.com.

Virginia
3 reviews
1 helpful vote
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Quick delivery
August 29, 2023

User friendly web site and quick delivery without a huge shipping fee. Will order from this site again.

Date of experience: August 28, 2023
VitalChek M. VitalChek Rep
over a year old

Hello Kristina. Thank you for placing your order through VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We are glad to hear that you had a good experience and will utilize our service again in the future. Thanks again.

Washington
1 review
0 helpful votes
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I needed a copy of my marraige certificate. I had no choice but to use VitalChek. Their ONE job, was to send me the appropriate form. The form they sent, I completed. ONE WEEK LATER, I was told I had "tampered" with the form, and now they were going to send me another form... after I had taken time to go to fedEx to get a copy, then across town to UPS for a notarization. ONE JOB! Send me the correct form! But no. Couldn't do that. Now they are asking me to tamper with another form with different information. After speaking w/a supervisor, who was that Super-Sweet-But-Unapologetic for the lousy CS given to me by her company, she kept asking me if there was anything else? Anything else? She had the energy of someone who wanted to just get me off of her phone. I responded YES! You have wasted much of my time and money w/your companies incompetence, so, please, do not charge me. I am a week out, and will be closer to two weeks out once I get the form notarized for the second time. I did not have two weeks to waste. But Thank You! VitalChek! For wasting that two weeks for me.

Date of experience: June 22, 2022
Minnesota
1 review
0 helpful votes
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Quick & Easy
April 8, 2024

This app was very easy to use. I received my brother's birth certificate sooner than expected. Third time using this app. Never disappointed.

Date of experience: April 7, 2024
VitalChek M. VitalChek Rep
over a year old

Hello Blaire. Thank you for being a return customer to VitalChek and ordering your certificate through our service. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We are glad to hear that you received your order sooner than expected and hope that you will once again consider VitalChek for future vital records orders. Thanks again.

Oklahoma
1 review
0 helpful votes
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They are IDIOTS!
March 2, 2022

Can't make up their damn minds on what documents I need for my husband to get his birth certificate!
They are damn idiots!

Date of experience: March 2, 2022
Michigan
1 review
0 helpful votes
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Timely
May 8, 2024

I dont think being asked to write a review of over 100 characters is appropriate. My product arrived faster than anticipated, thank you

Date of experience: May 7, 2024
VitalChek M. VitalChek Rep
12 months ago

Thanks for ordering from VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience and are glad to hear that you received your order sooner than expected. We hope that you will consider VitalChek for future vital records orders. Thanks again.

Texas
1 review
0 helpful votes
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If I could have rated this company a -2, I would have. On Feb 11,2022, I put in my mother's name correctly on the first page, then on the 2nd page it asked for her father's name and her mother's name. I don't know how they screwed it up, but they sent me a "reject" letter on March 17,2022 saying they did not have a record for my mother UNDER HER MOTHER'S MAIDEN NAME! I immediately called them to try and get it straightened out, but they said I am the one who put the name in incorrectly, which is a crock of hooeey. They said they would resubmit the request. They also charged me $91. $18.50 of it was for mailing, which they gave me no option but Express Mail. Ha! I had to wait 35 days for a response, they insisted I pay $18.50 to "get it faster"? Horsefeathers! I called today, and they said the sent me another "reject" letter on March 29,2022, which I never received. I DO NOT recommend this company at all. Save yourself some money and download the form from lavote.net and mail it in. Their website says it takes about 20 days, whereas vitalchek takes over 30 days, so the time lost going through the mail is not that big a deal.

Date of experience: April 22, 2022
Kentucky
2 reviews
0 helpful votes
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Quick and easy
October 21, 2023

I ordered 3 sets of papers. Delivered quickly. Very happy with the ease of ordering and quick arrival.

Date of experience: October 19, 2023
VitalChek M. VitalChek Rep
over a year old

Hello Brenda. Thank you for ordering your certificate through VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We’re glad to hear that you received your order quickly and hope that you will consider VitalChek for future vital records orders. Thanks again.

Colorado
2 reviews
0 helpful votes
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Worth the money.
October 12, 2023

Simple process. Up to date notices. Has a "real" phone # with "real customer service. Had to call and edit info, easy and competent representatives.

Date of experience: October 11, 2023
VitalChek M. VitalChek Rep
over a year old

Thanks for ordering from VitalChek. We appreciate you taking the time to share your positive feedback regarding your customer service experience with us. We are glad to hear that we were able to assist you with your concern and hope you will consider VitalChek for future vital records orders.

Florida
1 review
1 helpful vote
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SCAM
July 19, 2021

I placed and order in March and STILL have not received my 2 birth certificates. They don't answer the phone bc of Covid? Since when can you catch Covid over the phone. RIDICULOUS.

Date of experience: July 19, 2021
New York
1 review
1 helpful vote
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They suc. 7 months to deliver a birth cert. Do not use them. Just kept blaming the state and the covid outbreak.

Date of experience: December 30, 2021
Puerto Rico
1 review
0 helpful votes
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Righ on time
April 14, 2024

My certificate arrived, in perfect condition and before i expected it. Tanks you. On the downside I found the service expensive.

Date of experience: April 13, 2024
VitalChek M. VitalChek Rep
over a year old

Hello Rafael. Thanks for ordering from VitalChek. We appreciate you taking the time to share your feedback regarding your ordering experience and are glad to hear that you received your order earlier than anticipated. We hope that you will consider VitalChek for future vital records orders. Thanks again.

Georgia
1 review
0 helpful votes
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Easy to use and fast service! Delivered to my door. I was able to track my certificate also! I also liked the follow up from the company!

Date of experience: April 9, 2024
VitalChek M. VitalChek Rep
over a year old

Thanks for ordering from VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience and are glad to hear that the service was fast. We hope that you will consider VitalChek for future vital records orders. Thanks again.

Illinois
2 reviews
3 helpful votes
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This company scam they didn't get my license so I can get a passport don't use these people they will have u waiting

Date of experience: May 9, 2022
California
1 review
2 helpful votes
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Do not use
June 21, 2021

Not only is it difficult to get ahold of a representative but I received my son's birth certificate crumbled and with a hole. Do not use

Date of experience: June 21, 2021
Germany
1 review
0 helpful votes
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Fake services
September 22, 2021

Don't use their services, they are a fake website, as the birth certificate wich I received was fake

Date of experience: September 22, 2021
Oklahoma
1 review
0 helpful votes
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Wow
April 27, 2024

This site made it very easy to get what I've been trying to do by other sites and mail for the last 11 years, AND got it here in 30 hours.

Date of experience: April 26, 2024
VitalChek M. VitalChek Rep
12 months ago

Hello Tim. Thank you for ordering your certificate through VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We’re glad to hear that you received your order in a timely manner and hope that you will consider VitalChek for future vital records orders. Thanks again.

GB
1 review
1 helpful vote
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I paid over $104 for a certified copy of marriage certificate in NC on 6/12. Still in processing. Then after I received it, it would then need to go to an Apostille. WTH! Needed it for visa. Emailed them for update on 6/29. No reply until 7/9, Here is the reply:

As of today, the order has been processing for 17 business days. It can the NC office 25-30 business days to work on the order before they ship it out.

Sincerely,
VitalChek Online Support

Since I did not get a reply in a couple days I researched ( yes, a bit too late) only to see the really bad reviews. I immediately got to work in getting this document myself. Got the Certified Marriage Certificate and had Apostilled in NC via mail within a week. Paid $10 for certificate and $10 for Apostille, plus overnight shipping cost. Still way less than $104+. Needed shipped to the UK, which was why I seeked assistance from them.
NOT SURE what the hold up is, or the cost is for. STILL HAVE NOT RECEIVED MY ORDER FROM THEM. Tried to cancel, which by the way they answered that email straight away. A big fat NO of course.
DO NOT TRUST!

Date of experience: July 11, 2021
Washington
1 review
0 helpful votes
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I received my sons BC in a timely manner and it was very easy and simple to pickup and the staff was very sweet and understanding.

Date of experience: March 27, 2024
VitalChek M. VitalChek Rep
over a year old

Hello Alana. Thank you for ordering your birth certificate through VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We’re glad to hear that you received your order in a timely manner and hope that you will consider VitalChek for future vital records orders. Thanks again.

Overview

VitalChek has a rating of 2.8 stars from 289 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with VitalChek most frequently mention birth certificate, customer service and credit card. VitalChek ranks 3rd among Birth Certificates sites.

service
188
value
183
shipping
169
returns
102
quality
158
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