VitalChek

I requested my certificate 7/6 and was pleasantly surprised when it arrived in a little over three weeks. I needed it to travel and with the site explanation was holding my breath that it would arrive in time. "Proceesing plus three-four weeks for it to get mailed."

I've placed an order for my daughters birth certificate back in December and it's never been delivered! They " claim" it was rejected and sent back February 16th! Why wasn't I contacted? They also stated maybe the post office has it or lost it. The post office said they never received it and i also have informed delivery so how is that possible? I see all my mail on my app before it gets to me! They are hiring a bunch of lazy dumb worker's that's not doing a damn thing but lying over the phone! I will get all of them fired!

I am so disappointed in this company. I wish I had checked out their rating before I gave them my money. It took 4 faxes and then ended up mailing the documents to them to begin. After 3 weeks I called. They finally told me it would be 90-100 business days to get the birth certificate. Never indicated that before. So ordered Feb 14,2022. Called yesterday and they told me if would be another 55 business days. Geez. I did ask them if they were a legitimate company or had they just taken my money. They said they are legitimate but even if they are I would find another way to order a birth certificate. Very poor service. Don't use them.

The fees for printed pieces of paper are outrageous. The requirements are also over the top. The forms should not have the order number on them if they are getting notarized and then they can be printed and completed prior to setting up an order. That way if you cannot get to completing the entire process within the timeframe, a paid notarized document doesn't go to waste adding to the already ridiculous fees.

They sent the wrong BC and refused to reorder the correct form unless I paid them again. They would not guarantee that what they were ordering would be the correct form either, only that I would need to pay again if they ordered the wrong form. I know this sounds unbelievable but this was a real conversation. Unfortunately, this is the only option if you live outside of your birth state.

I ordered a birth certificate for my daughter which I need to see her because her mother is keeping her from me. Vitalchek took my money Sept 2nd & it's now Sept 28th I get a delay email. I have not seen nor spoken to my child since may so I'm already upset. I spoke to a agent she was smart saying well it says 15 business days well nothing should take 15 business days. I could've drove 4hrs to Louisiana & gotten it myself figured this would be easier.

I ordered a birth certificate through VitalChek back on January 25th. I really wish I had read the reviews first. It is now going on March and I have heard nothing about my birth certificate that I desperately need. I called in New York City department of health and vital records the other day since my birth certificate was from New York and they were able to look it up and say it was completed but cannot give me any information about if it was shipped or when or what. They gave me an email address to email but I have not heard anything back from them. Today I called VitalChek themselves since I ordered through them and they basically told me that if it was completed by New York there was nothing they could do yet they wouldn't want to receive my money and they were also supposed to follow up with an email when it was shipped which they did not do. So I cannot get any answers where my birth certificate is. Stay away from this company they are nothing but scammers.

It's pretty unfair that this is the only company that grants citizens access to their own government records. This allows them to get away with charging unnecessary fees (e.g., forcing you to pay expedited shipping fees even if you aren't in a rush). I mailed in my request to avoid some random online access fee, but even after I doublechecked to make sure I paid the required fees on the printed document, they put a hold on my request until I sent them $2 more. Nobody could tell me what this additional $2 was for, and said that I would still have to pay the search fee if I cancelled my order (even though nobody had yet been employed to search my records). Seems like a for-profit company is getting super rich on being the only verified source for government records.

Cost me $53 to order a copy of my son's birth certificate in October of 2022. They said three months. It's been 8 months and still haven't received a copy. I've reached out to them and they are of no help.

I ordered 2 birth certificates for our newly adopted son. The order didn't go through yet my credit card was charged. I keep getting told to give them my order number and pin but I didn't get a confirmation email seeing as how the order didn't go through. Conveniently my credit card was charged. Due to COVID I was told this could take up to 5 months but since I waited so long, it's too late to dispute the charge on my credit card. Since I was charged I erroneously assumed they had my order. Customer service is pretty rude considering I have a right to request a refund for nothing.

Please do not use this site, never received documents. Paid 40$ to have documents mailed and they never was received. When I tried to email customer support they just stated that I could check my status. My status showed that they were mailed but that is it. It's been over a month. This site is a joke.

I ordered a birth certificate for my daughter in March and never received it. Called them back in June and was told that they would check. Called back again in July and 3 business days later they claimed that it was mailed in March. I advised that I never received it and they said that since I chose regular mail that I would have to order a new one so I feel I got ripped off. I will never use this company again.

I ordered a birth certificate through them and it took UPS weeks to deliver. I used this service because I needed the replacement certificate quickly and I received it TWO weeks later and it came to me sliced in half and in horrible condition. The UPS envelope was in tact but not the certificate that I paid much too much money for. I am thoroughly upset and pissed beyond belief. I would include the photo but it's a birth certificate. I am certain they want to blame UPS but this service shares the brunt of the horrible service.

I need a death certificate and this was the only way I could get it without in person visit. Except it requires my probate attorney to do at an additional cost of $100's of dollars.
PS I need death certificate to prove I am estate executor. So I am in catch 22! Until I get death certificate I do not have authority to request death certificate!

I hate the fact that we are forced to use this rip-off company to obtain critically necessary documents. They are unprofessional, lied to me regarding their "policies," lied about which charges are for what and paid to whom. It's easier to nail jello to a brick wall, than it is to have a straightforward conversation with anyone there. They didn't even know what documentation was required for what I needed, and when I spoke to Oregon Vital Records, they said to send my request through, they would approve it. V. C. Still wouldn't until I did handstands and pirouettes. When I told them I didn't want or need it expedited, don't charge me the $7, they said they had to. Vital Records from the State of Oregon assured me that I did not. It took another 35 minutes on the phone to convince them that I don't have to pay the extra $7. I was right. They are needlessly charging every single customer an extra $7, and then lying to them when they ask questions.

Placed order for B. Cert. With vitalchek on June 9, was told it could take as many as 40 BUSINESS days for it to be sent out with an expected delivery day of August 4. Today, August 23, was told it is now taking 60 BUSINESS days and is expected to be sent out on September 2nd, Meanwhile they charged my credit card approx. $68.00 almost three months ago even though my order hasn't shipped. Rating should be ZERO! Unfortunately that is not an option.

I went on line filled out the info then at the end I saw they asked for my ssn and there was no way I was giving that out. So I cancelled the screen without hitting anything I did not place the order! They sent me a confirmation of order anyway. I called my credit card company to watch for the charge they said I'm not responsible for the charges they are!

Please do not use this company it is a rip-off it's been 55 days and I'm still waiting on my birth certificate I've sent numerous emails day after day after day for over 30 days with one response was an old email talking about social distancing in Michigan we no longer have social distance in the Michigan this company is a scam do not use you will be better off using someone else

Thought i was paying 50 dollars for a birth certificate and all i received was a one-page basic form they filled out for me. I was then responsible for sending the form and paying another 60 bucks to get the certificate. Literally charged me 50 bucks for a 1 page form that takes 1 minute to fil out. RIP OFF

Vitalchek is a pathetic, scammer company. I put an order in for an old NY marriage certificate on 11-30-22, and was told 15 to 90 days. Then they updated my order to up to 100 days. Now without calling or emailing me, they've increased it to up to 150 days.
EVERYONE NEEDS TO REPORT THEM. My records are coming from NY. I filed a complaint with the NY State Attorneys office on their unethical and unprofessional behavior. Their false info has caused me a hardship and financial loss. There not even a one star, there a big zero