VitalChek

I went ahead and ordered an official copy of my birth certificate and despite the bad reviews everything seems to be great. It delivered earlier than it said it would. My estimated time was October 5th, and I received it this morning September 24th. I ordered it on September 7th. I had filled out all the online info correctly, and I think that may be why I had no issues. No need to talk to customer support. A. gov website recommended me this this site somehow, and I was skeptical, but it worked out perfectly. If you're in a pinch this will work out just fine.

Dont be fooled by this company. The department of vital statistics should be ashamed for partnering with this business. I ordered a birth certificate and paid extra for overnight shipping. They charged me just over $50. Over a month had passed without receiving the birth certificate I ordered. I had to file a claim with my bank because this company did not return any of my calls.

I tried to place an order for a birth certificate after I entered my credit card info it said order could not be completed and didn't receive an email so I tried a few more times and no email. A week and a half later I get 4 emails and they took the $12.95 4 times. A couple of them I tried to cancel and as soon as I did it took the $12.95 from my checking. I email customer service because it seems impossible to talk to anyone, and I've yet to hear back. I want 3 of my $12.95 payments back!

Never received the birth certificate... twice... yet I had to pay their exorbitant fees every time. If your customers are never receiving the documents they've paid for then we shouldn't have to pay the full amounts every time! Seems like a scam to collect triple the amount for a single service. State of Arizona PLEASE use a different company to process these vital records.

I paid and waited 9 months and finally got a letter that they were unable to find the documents and we're not going to refund me.
Do your own research and don't waste your money on this company.
Trying to find my parents marriage certificate and giving them all the information they required.
We finally found my parents marriage certificate in the church they were married.
But this company was unable to research that being frustrated we finally found it on our own.

In early January 2024 I ordered a copy of my NY marriage certificate thru vital records online which turned out to be Vitalchek and paid extra for express -- total of $100. A few weeks later (after refund period) I receive a letter from VitalChek that my request was sent to NY vitals department I would receive it between July - August. When I contacted them on website I was told that the express money was to send it fedx to the department. All of this info was not available when I ordered it online. Today I received a letter (4/24/24) a reminder of what I ordered, etc.
Totally a scam in my eyes. If I would have know the time it would take, I NEVER would have ordered. I needed it quickly for SS administration.

My niece tried to order a birth certificate from them for a child that she is the legal guardian of, and they asked for documentation. Papers were faxed to them. She paid extra to have it delivered asap. The payment was taken. The birth certificate was delivered, but two weeks later there was a $11.25 charged to her card. When she called and spoked to someone about the charge the person had informed her that it was a processing fee and they haven't received her documents. My niece explained that she had faxed them to them and she has the birth certificate already. The lady on the phone rudely said so you had another order because the order number you gave me is showing you missing documents. My niece was told that a processing fee is being charged. My question is how can you charge someone if you didn't have to process anything? I pray that she don't have to use their service again

I ordered my birth certificate 2 weeks ago, paid for UPS overnight shipping and the fast 5-7 day processing. It has been 8 days, and it has not even processed at all. They won't refund me the $18 from the shipping cost and lied about processing time. I needed this certificate for my passport!

I ordered a birth certificate on Dec 2,2021 for a late March cruise. Never received it. Useless customer support. No email responses. I finally called the municipality of my birth and for 1/4th the price I had the document in hand in 3 days.

Not only was the expected delivery time ridiculous they couldn't even guarantee that time line either. I ordered more then 100 days ago and have nothing yet. They can't even bother responding to inquires or provide any answer as to when I can expect to receive the Birth certificate. There Rep says there is nothing they can do

Just be careful on filling out the forms. When ordering multiple birth certificates they are quick to charge you delivery fees for each birthday certificate. I got charged 80 dollars for four birthday certificates. I took pictures of how I filled it out. Customer service said there is nothing they can do. So just be careful on filling it out because they are quick to charge you

I ordered a birth certificate from vitalcheck and received a copy which is useless without a raised seal. I contacted customer support and no refunds or credit can be issued. What a POS company this is. Once again, just another company that takes advantage of people.

I recently lost my husband and needed a copy of my marriage license I spent $100 through this company and got a non legible copy of this license no one will accept it they refuse to give me a refund and will not get me a legible copy do not use this company for anything they are crooks!

I live 4 hours away from the county I I was born in and figured I would just use this service so it would be quicker and easier. The fees didn't seem unreasonable although I did pay an extra $20 for expedited shipping. I sent all of my notarized information via fax and they quickly sent me an email and charged my credit card and even sent me a notification stating that my package had been shipped with a UPS tracking number. Upon contacting them after not seeing my package for 8 days the customer service representative told me I needed to contact the County Records Office and they told me they hadn't even received the information from vitalchek yet. Needless to say their service is very slow and their customer service is very incompetent. I would check into the County Records Office first as it is cheaper and also found out that family members can pick up your birth certificate and mail it to you.

It's scam. You will lose money and…
It's scam. You will lose money and time. Ordered birth certificate in NYC for my son in April 2021. Website saying it was shipped 1 month ago. No birth certificate still and Vital check does not respond to e-mails and phones calls. NYC Department of Health and Mental Hygiene hanging up phone on me with this issue.

I placed an order with VitalCheck on August 10,2021. VitalCheck asks that you allow 40 business days for processing and shipping. I have made a status request, two separate times, and always seem to get the, "run around" whenever I make an inquiry! The customer service agents, that I have experienced, are RUDE and extremely unprofessional... It has been seventy seven days since I placed the order! I was told to exclude the weekends and holidays, as if we've had thirty seven days of weekends and holidays since I placed my order. In each attempt to find a solution to my, "DELAYED" order there never seems to be an appropriate response to why there's a delay or why my status request have remained unattended to. After all the, " hooplah" I requested a refund and was told that it was too late! I plan to take action against VitalCheck! It's no good at all...

I am a divorced working mother of 5, raising my children by myself. Upon the decision to remarry, I ordered a copy of my divorce records from VitalChek. The only piece of information I do not have is the actual date of my divorce. I received an email from VitalCheck stating that my order cannot be completed. Upon my asking for a refund of my almost $70, I was told that they will not give me a refund even though they cannot provide the service I paid for.

This is John from Texas -
I sent you a review about 90 minutes ago. You asked for image, so
Took picture of their receipt, but can't get size of jpg file below 5M. About 7.5 is the best I can do.
Can sent by: wetransfer.com, if you like.
If yes, let me know by email or text *******855.

That 5M limit is a real bummer!
Have wasted over an hour trying different approaches.
Shame you don't accept. Docx files.

I requested my certificate 7/6 and was pleasantly surprised when it arrived in a little over three weeks. I needed it to travel and with the site explanation was holding my breath that it would arrive in time. "Proceesing plus three-four weeks for it to get mailed."