VitalChek

My father passed away in January of 2021; After a month, I applied for his death certificate through VitalCheck, and they requested more documents before proceeding. Once I uploaded the papers on their website, the application was pending, and it never moved from that status. I contacted them dozens of times thru emails and got negative results. They ended up taking my money, and later they sent me an email saying that the case was closed. You are not able to talk to them on the phone either. They have no respect for people that have suffered a loss of a loved one. They want your money without providing the service they promised—what a business model. I recommend doing it yourself or finding a different company.

Ordered long form birth certificate July 7th order was accepted and said 90-100 business days to receive. Ok fine I understand. 7 months later after calling and emailing with no replies or any type of communication at all I finally received my certificate, but it's so dark you can't even read most of it! I have until July this year to turn this into immigration for my husband or we have to start everything all over again! Such waste of time and money don't use this service!

No where does it state that if you were adopted or have an amended birth certificate that you SHOULD NOT use this service. I threw away $79. They make you pay the shipping up front and still ship out a notification that says they couldn't find it on a fake certificate. WTF. I called their phone number I found online and no return call in a week... NO customer service what so ever. I had to hunt for that number. And our government endorses this... I don't even know what the alternative is. Other sites show 4.5/5 star reviews for this place and everyone saying "it's legit!" WELL I DISAGREE!

Please do not waste your time or money on this service. It is terrible! I requested a birth certificate and have been waiting for over a month. I still have not received the document. I've attempted to call on several occasions and cannot connect with anyone. How long can COVID be used as an excuse to not pick-up the phone? Fortunately, I found a local office that is run by a neighboring county which was open to service my request. I was in an out within 10 minutes.

I paid the $20 copy fee & the $10 processing fee, but didn't receive my birth certificate. The VitalCheck representative at *******777, tells me their records indicate it was mailed, and if I'd (have paid the extra fees to) have it delivered via UPS we could track it. Their solution: gave me another/state local phone number to call and sit on hold endlessly. I cannot renew my driver's license & thus couldn't vote today because of this. If you can, visit your local municipality to get your birth certificate. This company is terrible and most likely crooked.

They wait till 5 days before my order is supposed to arrive to send me an email saying my order is delayed. I was depending on this. Been waiting over 3 months for this. I can't get a copy of my license without my birth certificate... I have used this company a few times but this is the LAST time.

Been almost 2 months, they wanted information after information to continue, things I already sent to them. Called 3 times, waited an hour each time, Only way to contact them. I went straight to county records, took less than 2 weeks, much better option.

Placed an order for a copy of my birth certificate in Apr 2022. I subsequently located my original and called to cancel the order. I was told that a request was placed to the office of vital statistics to not process nor send the order as apparently there was no way to simply cancel the order. This didn't make much sense but I was given assurance that I would not be charged. It is now Sep, 6 mo later, and I just received an email that my card was charged and the order was processed. I called again and was told there is no way to cancel nor get a refund as the order has processed. Simply terrible communication and customer service. Do not use this company. They are not necessary to obtain records, charge extra for no additional service with unacceptable delays in sending ordered documents.

This company is fraud they state you will get your documents in 65 days when they know most credit card companies won't refund after 60 when you ask for an update they give you the same $#*! it is in processing,
I am starting a class action suite contact me at *******@msn.com

I should have researched the reviews before I even gave them my credit card information. I filled out the application via online and agreed to the $37 fee. However, when they confirmed my order they add an additional fee for same day WITHOUT my permission. There wasn't even a section for that throughout the application. I called them 6 times and every time I would be placed in hold and then they would hang up. I had to dispute the charge on my end. Still waiting for an update. Honestly don't waste your time. Might as well do it directly through the county.

Placed an order for a birth certificate on March 11th and was told the processing time was 3-5 business days. It is now May 25th and I have just received a call that I can choose to receive a refund after I followed up with them previously on two other occasions asking for an explanation. Needless to say, an explanation was never given. Very, very unreliable service and would NOT recommend if you are needing your birth certificate in a hurry.

I would give a zero if possible. Vitalchek was useless. Charged me their fee for nothing! They sent back emails saying they needed new documentation due to me ordering my birth certificate in a different name. They actually said my notarized signature didn't match. They expected me to get my maiden name that's on my birth certificate notarized. All my ID is in my married name and has been for years! How is this even logical?They would not answer my question about how to get that done. They just keep sending back a message stating I did it wrong. Do not use this company!

This is the very worst company ever to deal with. Rude, charge 3 times the amount the state websites do for the exact same thing. I was assured that I would have my document by a certain date then when this did not happen I was told it was not their problem or responsibility after they sent the request to the state agency and the that the problem was resolved. Customer service is rude and defensive, I have used my option of reporting them to the state.

Vital check took my money said they placed my order and sent it I have not received my documents in three weeks now. I have tried to respond through their system and there is no response from anyone this is a scam I'm going to report them to my credit card company and the Better Business Bureau

I ordered my birth certificate through their online site in April of 2021 and received the ending of October 2021 it took 6 months for something that should've taken at the most a couple of weeks. I also paid for express air shipping and I did call numerous times, each time I spoke to rude ghetto people, I don't know if they have an answering service or what but it was unprofessional to say the least. So I finally called the health department in the state I was born in their the ones that send out your birth certificates they charged me 10$ and I got it one week later, so don't waste your time and money with vital check, just go straight through the health department in the state you were born in it's easier, cheaper and hassle free.

I'm only writing this because my "order" finally updated... over a year after I made it! I still have not received the order and at this point, IF I do I will be surprised. The backstory here is lost my BC, needed it for updating my DL. Ordered it here a year ago, forgot about it because life happened. Got the update a year later... am still waiting for it. My point here is, be prepared to wait! If I could give less than one star I would.

I received a certificate of marriage with the wrong date, 3 months after I submitted my request. No way to claim a refund. Email exchange is the only way to communicate and the number given for help does not allow you to talk to anyone.

They took my money just fine. But never delivered a certificate, and there is no customer service possibility on their website or anywhere else. They send email, but block responses. No phone, links on their website go noplace. WTH?

I went ahead and ordered an official copy of my birth certificate and despite the bad reviews everything seems to be great. It delivered earlier than it said it would. My estimated time was October 5th, and I received it this morning September 24th. I ordered it on September 7th. I had filled out all the online info correctly, and I think that may be why I had no issues. No need to talk to customer support. A. gov website recommended me this this site somehow, and I was skeptical, but it worked out perfectly. If you're in a pinch this will work out just fine.