VitalChek

They charge you before and do not deliver, but have excuses to cover their terrible service, what a waste of time, effort and money. I have had a root canal that was more enjoyable than trying to get service from this company.

Ordered two birth certificates from two different states for two different people. They apparently are not sophisticated enough to keep the two requests separate. They are asking for documentation already supplied and in one case suggesting I will not receive the document but they are going to bill me anyway... and I've already received that document. Bunch of bozos... They should not have anything to do with vital documents.

I didn't know where else to put this. Last night, I spoke to Ana O in an online chat to help me and my partner get out of a seemingly hopeless situation after recovering from homelessness and trying our hardest to get our lives back on track. She single handedly solved every issue we had, and gave us answers to every question we had. I hope she sees this one day. Thank you Ana!

Keep calling and I get your caii is important to us and 45 min later call is dropped. Checked web site and they have me as done but the envelope was ripped in two. Garbage company! Should have gone and picked it up in person. But I wanted to save time. Wrong! And they get a sizable sum for there service. Don't use them!

These people are nothing but a scam. Ordered birth certificate in March just came today 4 months later. Cost of $35 well since I ordered my own for $2 senior discount from state of Michigan. Got it in a month.
Stay away from these crooks.

This is supposed to be a more convenient way to get documents, but it's really a cash grab. I don't know if the local government is getting a kickback from this or, this company is simply allowed to act as a monopoly without impunity. A $25 birth certificate ended up at $63 after all their fees. Outrageous. Nothing but a bunch of thieves.

Tried to cancel my order less than 10 minutes after I placed it. But they are charging me $15.50 to cancel the order because that is their policy. Taking advantage of people that are going thru the grieving process. You should be ashamed of yourselves. I sincerely mean that. You made 15 bucks off of me for doing absolutely nothing. I have nothing to show for the 15 dollars you are charging my credit card. I hope you folks sleep good at night knowing that you do this to people.

I needed my birth certificate in order to get a new license so I can get my handicap disability tag due to recent knee surgery. I spent close to $100 dollars it said processing time 3-5 business days and you pay that much in shipping so you would think it would get here fast. But no it's been at least a month and they could not refund my money. NEVER use them to get your birth certificate because it is just a big waste of time and money.

They initially required more information from me, then told me I did not have access to my mother's birth certificate. They cancelled my order, but never refunded me. I sent them and email requesting a refund, and was ignored. If you try and call them you have to wait on hold for at least 20 minutes due to "high call volume". They make it sound like they are easily accessible, but do not respond.

Call your bank.This is for those who purchased any records from vitalchek, call your bank and ask for a refund to your account. Kill 2 birds with one stone. If you deal w someone from this company and it takes 9 months. Call your bank why wait. Your bank will definitely get you your money back. I've been trying to reach someone to purchase My BC, and they wanna charge Me 60.00 for My own BC. That's ridiculous, up surd.

Had no trouble placing my order & receiving my documents less than 3 weeks later. I truly thought it would take much longer. Was sceptical at first but everything went smoothly. My husband also placed his order & received his 3 days later. Thank you vital check!

I placed an order thinking that I could get a copy of my birth certificate online to renew my driver's license living in a new state. For four days I've tried on multiple occasions to reach someone in customer service and waited over an hour on two attempts regarding my order status or to talk to a live person. I have not received any follow up email as I have sent in all the documents I need to get a copy of my birth certificate. I even took a picture of myself with the day's date for proof to show that I am the person. They also lied and made it seem as though I could get a printed copy online that day, which after going on close to a month, I sent them an email stating that I would like a refund, which they don't care about helping you at all, since they will take your money by stating that the $7 processing fee is nonrefundable. Which is the only reason I tried going through their copy in the first place was to get an online copy.

I did not know that Vitalchek sent my birth certificate. I thought NYC sent it! Thank you, thank you, thank you! My birth certificate was delivered promptly &
I am very pleased. Lynne Boehm

I logged onto VitalChek to get a copy of my birth certificate. I paid and waited. It tool SIX months almost to the day. Every time I called to ask for an update there was an excuse about a backlog.
Just be aware. SIX months.
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I called the town in NY state where I was born and the clerk told me she would send me a notarized copy of my birth certificate in 5-7 days. One week later I had a copy from NY state.

They falsely claim that you can "void" a payment and get your money back via a diagram of the website using tabs and options the website doesn't have. These people need to be shut down. They too $56 dollars and did nothing

My best advice is to just go through your county recorders office since it's cheaper and doesn't steal your money and deliver nothing

A terrible company whom doesn't understand how to communicate with their customers along with shady practice while trying to steal your money. When you place one order, they secretly create two orders. They'll charge you the first one and when you give them all the information they need to send your documents to you. They will start processing the second phantom order. When you refuse to give them the information again, because you've already done it once, they will still charge you a processing fee. Even though you never made a second order.

I submitted an order to receive a certified copy of my child's birth certificate. Verification was needed so I submitted a photo copy of my child's original birth certificate and a picture of my driver's license. As soon as I submitted the verification I started receiving multiple emails that verification is needed, again. After several weeks of this I became fed up and called. The customer service representative was extremely rude from the get go. Of course this didn't fly well with me so I returned the rudeness and then was hung up on. This company is a scam. In the long run, I realized they didn't charge me the $30 I agreed to for a certified birth certificate but instead charged me $11.95, a month later, only to deal with their hassle and rude customer service.

Your website made it an easy process to request a copy of my birth certificate. Thank you for all of your help! I know where to go if my birth certificate ever is lost or stolen.