I ordered a birth certificate through them and it took UPS weeks to deliver. I used this service because I needed the replacement certificate quickly and I received it TWO weeks later and it came to me sliced in half and in horrible condition. The UPS envelope was in tact but not the certificate that I paid much too much money for. I am thoroughly upset and pissed beyond belief. I would include the photo but it's a birth certificate. I am certain they want to blame UPS but this service shares the brunt of the horrible service.