VitalChek has a rating of 2.83 stars from 340 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about VitalChek most frequently mention birth certificate, customer service, and credit card problems. VitalChek ranks 4th among Birth Certificates sites.
This company responds to reviews on average within 4 days
Woke up on a Monday morning and could not find my birth certificate. Did some research, discovered VitalChek, and 48 hours later I received my certified copy in the mail. If you are ever unfortunate enough to lose your birth certificate, do not panic. You can get a new one quickly, easily, and for a low cost through VitalChek.
I ordered birth certificates to renew my kids' passports on Jan 31. I paid the expedite and next day mail fees and was told I would have them by Feb 2. It is now Feb 14 and nothing has arrived. I have emailed VitalChek requesting an update and have tried calling. No one has returned my email after several days and its impossible to get anyone on the phone. Looks like Ill have to dispute the charges on my Visa and go to the state office to obtain these records. What a pain. Stay away from VitalChek.
Woke up on a Monday morning and could not find my birth certificate. Did some research, discovered VitalChek, and 48 hours later I received my certified copy in the mail. If you are ever unfortunate enough to lose your birth certificate, do not panic. You can get a new one quickly, easily, and for a low cost through VitalChek.
I live in NC and needed my divorce decree from AL and instead of searching everywhere for it I went online and found Vital Check. They had it sent to me in two days. I was very impressed by the service.
Thank you Vital Check for helping me and the price wasn't too much. Cheaper than driving to AL to get it.
Products used:
Vital records request.
Hello Nancy. Thank you for ordering your divorce certificate through VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We’re glad to hear that you received your order in a timely manner and hope that you will consider VitalChek for future vital records orders. Thanks again.
I have ordered 2 documents in separate times from this service. They found the correct death certificate of my great grandfather even though there wasn't much information on it. It did list my grandfather as the informant. The cost for the search was pretty standard, and it came by UPS and I had to sign for it. The other record was even better searching because my grandfather wasn't named at birth but it did list his parents and obviously had the correct birth date. Nice job searchers!
Products used:
Ordering vital records
Hello Patti. Thank you for being a return customer to VitalChek and ordering your certificate through our service. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We are glad to hear that we were able to assist you and hope that you will once again consider VitalChek for future vital records orders. Thanks again.
Very fast arrival of what I needed. Also, the whole process was easy with an easy website to navigate. Thank you!
Hello Jaime. Thank you for ordering your vital record through VitalChek. We appreciate the positive feedback regarding your ordering experience and are glad to hear you found the process fast and easy. We hope you will consider VitalChek for future vital records orders.
I ordered birth certificates to renew my kids' passports on Jan 31. I paid the expedite and next day mail fees and was told I would have them by Feb 2. It is now Feb 14 and nothing has arrived. I have emailed VitalChek requesting an update and have tried calling. No one has returned my email after several days and its impossible to get anyone on the phone. Looks like Ill have to dispute the charges on my Visa and go to the state office to obtain these records. What a pain. Stay away from VitalChek.
We apologize that your customer service experience was less than stellar. Please contact us with your order number so we can look into this for you. The quickest way to reach us is by PM at Facebook.com/VitalChek. You will usually get a response in a matter of minutes. You can also email vitals.customerservice@vitalchek.com.
No issues ordering what I needed on the site, and received it in a timely matter. Will use it again in the future if needed. I hope this was helpful
Hi Tanya. Thank you for placing your document order through VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We are glad to hear that you received your document in a timely manner and that you will utilize our service again in the future. Thanks again.
Needed to change location of where the birth certicate was from but they already processed it and wouldn't give me a refund or even use the same money I paid for to place a new order with the correct location. They told me to pay again for a new order. So now I'm out of money with nothing to show for it and they expect me to pay them again. Don't even try going through customer service because they are RUDE and hung up on me.
Tip for consumers:
STAY AWAY
Products used:
They didn't even give me any product or service because they said they can't refund me or use the same money to place a new order so they just took my money for free.
We appreciate you placing your certificate order through VitalChek. We are sorry that your experience with VitalChek didn’t match your expectations. We will take note of your feedback so that we can deliver a better experience in the future. You may reach us anytime at Facebook.com/VitalChek or vitals.customerservice@vitalchek.com. Again, thank you for your feedback.
The web site was easy to use, and I got the birth certificate I was expecting. I chose the free regular mail shipping option, which worked fine for me, but I would have preferred a tracked shipping option that was cheaper than the 1-day option (the only non-free option available).
Products used:
birth certificate
Hello Peter. Thank you for ordering your birth Certificate through VitalChek. We appreciate the feedback regarding your ordering experience and are glad to hear you found the process quick and easy. We hope you will consider VitalChek for future vital records orders.
I moved and needed lost birth, marriage and divorce records to obtain a new driver's license for the state. I was immediately overwhelmed by the thought of standing in long lines, crowded rooms and waiting weeks for the certificates to arrive and as a handicapped person the task was daunting.
I decided to check the internet to see if Vital check was online and to my surprise they were so I filled out all the information by checking the boxes, submitting my fee and voila done. Not only is the information easy to fill out but the process was pretty fast then my certificates were at my door within a few days. What a lifesaver Vital Check is and I highly recommend utilizing this easy online service for obtaining any vital records.
Products used:
Vital records super easy and fast delivery on my dest within the week of ordering.
Hi Lynda. Thank you for ordering your birth, marriage and divorce certificates through VitalChek and sharing your positive feedback about the ease, convenience and timeliness of our service. We appreciate your referral of our service to others. Thanks again.
I have used them a few times. It always takes a long time to get the records but you have to expect that. Well, I never received the last record I ordered. I wrote them in the beginning asking them about this record and they said they still had more time. Well it's been over six months, and now they don't even respond to my emails. It cost over 50.00. I should have just driven 3 hours and got it myself which looks like what I am going to have to do. I hope I never have to use them again.
Tip for consumers:
Do it yourself, if you can
Products used:
Finding records
Hello Randall. We appreciate you placing your certificate order through VitalChek. We apologize that you never received your order. Please contact us with your order number so we can assist you. The quickest way to reach us is by private message at Facebook.com/VitalChek. You will usually get a response in a matter of minutes. You can also email vitals.customerservice@vitalchek.com.
Just want to help others planning for international travel, passport applications, etc...
There is no backing to any of the processing times or expected arrival dates that Vitalchek will give you. Please do not plan around them. I placed my order in July of 23. It's now nearly March of 2024 and I am having to take time off of work to make an appointment downtown and pay for the same document Vitalchek was supposed to deliver months ago. Also now stuck forking over extra fees for an expedited passport because of the delays from Vitalchek. They have exceeded the original processing time by nearly three months, and they still can't tell me exactly when it will ship. It took me about 45 minutes on hold with their customer service line to get that answer. They will not process a refund, they won't offer expedited shipping, there's literally nothing they'll do for you other than apologize for the inconvenience. I just want to urge people not to use this service if it's for important travel reasons. If I knew I had to end up downtown and miss work to get my birth certificate, I would have just done it months ago.
Products used:
Ordered Birth Certificate. Still hasn't been delivered.
Hello Matthew. Thank you for placing your order through VitalChek. We partner with more than 500 vital record agencies across the U.S. Each agency has its own unique requirements and therefore can have different processing times. While some agencies process orders immediately, most process orders in a matter of a few days and a handful of agencies are backlogged and take significantly longer. We apologize for the inconvenience. If you have questions, please contact us so we can assist you. The quickest way to reach us is by private message at Facebook.com/VitalChek where you will usually get a response in a matter of minutes. You can also email vitals.customerservice@vitalchek.com.
My college-age daughter had misplaced her birth certificate and we needed another copy so she could get paid for her summer job. Ordering from the Georgia State Records would have taken 8-10 weeks. Granted this was a little pricey, but we had it sent to us in Texas in less than a week. We were very happy with the service.
Hello Robin. Thank you for ordering your daughter's replacement birth certificate through VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We’re glad to hear that you received your order in a timely manner and hope that you will consider VitalChek for future vital records orders. Thanks again.
No problems with my order. Easy application online, delivered on time as requested. I paid extra for faster delivery with a signature required.
Hello Lisbeth. Thank you for ordering your certificate through VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We’re glad to hear that you received your order in a timely manner and hope that you will consider VitalChek for future vital records orders. Thanks again.
I had almost forgot I ordered the birth certificates,the truck pull up sooner than expected,I was so please and pleasantly surprised, I highly recommend this service to anyone
Hello Audrey. Thank you for placing your birth certificate order through VitalChek and taking the time to share your positive feedback about your experience. We're glad to hear you received your order promptly and truly appreciate your recommendation of our service to others. Thanks again.
I have been trying for a month to get a death certificate form NJ. I submitted 2 requests in one envelope and they told me I needed to submit a second copy of my identification. They gave me a fax number and I faxed it no fewer than 5 times, including going to UPS and they keep saying they have not received it. For some reason, I cannot do an online submission of the ID. The s supervisor was unsympathetic and just provided with with a THIRD fax number to try. They are like criminals without a soul.
Hello Carren. We apologize that your customer service experience was less than stellar. Please contact us with your order number so we can look into this for you. The quickest way to reach us is by PM at Facebook.com/VitalChek. You will usually get a response in a matter of minutes. You can also email vitals.customerservice@vitalchek.com.
Ordered a birth certificate. Had no problems using the AP, and received well within the time frame that was noted. Would recommend & use again when needed!
Tip for consumers:
No
Products used:
Birth certificate service
Greeting, Andrew. Thank you for placing your birth certificate order through VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We are glad to hear that you had a good experience and will utilize our service again in the future. We appreciate your recommendation of our services to others. Thanks again.
I hate Vitalchek! I needed a birth certificate of my son ASAP to bring to Colombia and give him dual citizenship. I ordered it with vitalchek (on a Tuesday night) because I thought it would be easier but it would have been way faster if I had done it by myself
First of all, I tried to upload the documents they asked so I did and signed them. It never showed me if they were upload, I did it in the night so I waited for the next day to call. I tried to call them three times but always had to wait on hold, one of those times I waited over an hour and then had to hang up. They never answered! How many people do they work in their call center!? One? Zero? I also sent an email and they answered days later.
Finally, my husband had the idea to upload the documents in separate sheets and it worked! The next day I received an email that they had bad quality so I would have to do it again, so I did. It was Friday so I had to wait until today (Monday) for them to review them. I just got an email saying that they don't accept electronic signatures. Are you kidding me? You could have said that in the website!
It's been almost a whole week for me to just order that certificate, of I knew how vitalchek sucks I would have done it myself six days ago! Now I don't even know if I will have enough time to have the certificate before we travel!
Hello Natalia. We're sorry for the difficulties you have experienced. Please contact us with your order number so we can look into this situation for you. The quickest way to reach us is by private message at Facebook.com/VitalChek. You will usually get a response in a matter of minutes. You can also email vitals.customerservice@vitalchek.com.
Seamless process to order and pay for my documents online. I received my baby's birth certificate within that following week.
Tip for consumers:
Quick and easy way to request and pay for your documents after leaving the hospital.
Products used:
Processing of documents.
Hello Michelle. Thank you for ordering your baby's birth certificate through VitalChek. We appreciate the positive feedback regarding your ordering experience and are glad to hear you found the process quick and easy. We hope you will consider VitalChek for future vital records orders.
I was sent someone else's birth certificate in the mail and I have no idea if someone has ours. I ordered two birth certificates and neither arrived - but I did get one from someone else. This is not something simple to lose - this is an official document. I am horrified not knowing if our birth certificate is with someone else. DO NOT USE THIS COMPANY.
Hello Melissa. We are truly sorry to hear that you received someone else's birth certificate from the vital record agency. VitalChek is the ordering service for gov't agencies and as such does not have access to the original documents or the certified copies that are shipped out to you from the vital record agency. That being said, we definitely understand your concerns about this mix up and we will assist you with resolving this issue. Please contact us so we can assist you. The quickest way to reach us is by private message at Facebook.com/VitalChek. You will usually get a response in a matter of minutes. You can also email vitals.customerservice@vitalchek.com.
Ordered my birth certificate, paid an extra $17.50 for insured, UPS shipping. The package arrived SOAKING WET. This company does NOTHING to correct this. I have to contact the Dept of Health. If I'd wanted to go through that trouble, I wouldn't have ordered online in the first place. Absolute $#*! customer service. Don't waste your money. Just go to the health dept to start with.
Hello James. Thank you for placing your order through VitalChek. We apologize that your certificate was damaged when it arrived. Please contact us with your order number so we can assist you with getting a new certificate. The quickest way to reach us is by PM at Facebook.com/VitalChek. You will usually get a response in a matter of minutes. You can also email vitals.customerservice@vitalchek.com.
I tried to get my birth certificate for over a month and I had to send in the same documents multiple times. Calling is pointless because they never answer. It always says "high call volume" and I would wait for at least 30 minutes before trying again another day.
Products used:
Birth certificate
Hello Raymond. We appreciate you placing your birth certificate order through VitalChek. We apologize that you have not received your order yet. Please contact us with your order number so we can assist you. The quickest way to reach us is by private message at Facebook.com/VitalChek. You will usually get a response in a matter of minutes. You can also email vitals.customerservice@vitalchek.com.
I applied for my birth certificate December 25 paid the $19.95 next day shipping free here it is February 9 and I still haven't received. My birth certificate now is telling me I should receive it by February 27 so what did I pay the extra 1995 next day air fee for
Hello Nicol. Thank you for ordering your certificate from VitalChek and sharing your feedback about the processing time of your order. Expedited shipping only refers to the shipping portion of the order process. Once you submit your application through VitalChek, we verify all the information and then forward it on to the vital record agency. The agency conducts a search for the actual record and produces the certified copy. And then, once they are done processing the request, they ship it out to you via the selected shipping method. Each agency has its own unique requirements and other factors which may affect the processing time. While some agencies process orders immediately, most process orders in a matter of a few days and a handful of agencies are backlogged and take significantly longer. We're sorry for the confusion and the inconvenience.
I received my son's Birth Certificate within a week and a 1/2 very helpful. We were able to complete everything. We needed to do with his Driver's license. Thank you so much.
Hello Lorie. Thank you for ordering your son's birth certificate through VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We’re glad to hear that you received your order in a timely manner and hope that you will consider VitalChek for future vital records orders. Thanks again.
I ordered a BC using THE UPS shipping on Nov 23rd. It's Nov 28th and they still have not shipped it. Claims it was due to the holiday yet this is the second business day and the have issued a printed label. Claims "next day" and when you talk to there agent they are rude jerks. We have had several problems with this company. I would suggest using someone else!
Tip for consumers:
This company falsely claims overnight shipping and charges for it but does not provide the service.
Products used:
Birth certificate
Hello Rip. We appreciate you placing your certificate order through VitalChek. We apologize that you have not received your order yet. Please contact us with your order number so we can assist you. The quickest way to reach us is by private message at Facebook.com/VitalChek. You will usually get a response in a matter of minutes. You can also email vitals.customerservice@vitalchek.com.
When I ordered my birth certificate and marriage certificate, I expected to pay the processing fee for each. Instead, I was only charged for it once since I was able to order both at the same time. And they came within the 7-10 business days I was advised.
Hello Courtney. We appreciate you placing your birth and marriage certificates order through VitalChek. Thanks for the positive feedback regarding your ordering experience. We hope you will consider VitalChek for future vital records orders.
Hello Malik. Thank you for placing your birth certificate order through VitalChek and sharing your feedback. We're always thrilled to hear from our satisfied customers. We’re glad to hear you had a good experience and hope you will consider VitalChek for future vital records orders.