VitalChek

No issues ordering what I needed on the site, and received it in a timely matter. Will use it again in the future if needed. I hope this was helpful

I received my birth certificate quickly. That was very good so I placed another order for my primary birth certificate since the one I received is my secondary birth certificate. Other than that, the service is very reliable.

I used VitalCheck to order a copy of my son's birth certificate. It was easy and fast and I was able to pick up the document the next day. Perfect for my needs! Highly recommend! Will use again if needed.

TLDR; VitalChek denies service to trans people.

VitalChek refuses to work with trans people who have had name changes. I ordered a replacement copy of my son's birth certificate. My name had been legally changed after the birth certificate was issued. I submitted my legal name change paperwork as part of the process, as well as my current identification, and a letter clearly explaining why the name was changed.
I was still denied a new copy of the certificate. I was not asking for anything to be updated on it, just a new copy issued. I asked how this was any different then someone getting married and changing thier name and was told that it simply was and they will not issue.

Needed copies of my mother's death certificate, this made it simple and as painless as possible.
I really dreaded having to do this but I was so surprised how easy this made it. TY!

If you have all the information work great and you can save a lot of money. Paid for regular mail service and in 1 week received the document 📃

I needed a new copy of my birthcertificate. When I searched on how to get one, VitalChek was presented in a way to imply that they were the only option. I paid my my $30+ and put in the request. Then I waited and waited so long that I forgot I was waiting. 6+ months in, I put in a support ticket. The response was "the state is behind on processing. You ordered in July 2023, and the state has only processed to December of 2023" What? Did they even read what they wrote? I called support and waited on hold for HOURS, to have the support rep agree that what the email support rep said made no sense, and she would look into it. That was late Feburary 2024. In May, I finally just did a charge back. June 2024 I decided I needed to go ahead and solve this once and for all. Did more in depth searching on getting a replacement birth certificate. Turns out that the register of deeds in the county I was born in was able to have one created and delivered to me within 4 days, for 1/2 the price Vitalchek wanted. STAY AWAY FROM VITALCHEK.

Vital check #1.
When you answer the questions correctly when getting your item birth certificate. Drivers license whatever your asking for you will receive in the time they say.
I will always use them if I need replacement
Great service.

Don't trust Vitalchek, I ordered my birth certificate twice and they love to try and take your money, they don't know anything about tracking or the certificate at all they'll just tell you they're a third party company and you will just have to wait until your documents arrive. I've waited patiently for them since July 8,2021 and it's now late October, I'm just trying to get a state I.d. or drivers license because I don't have my original birth certificate! I still haven't received my documents and honestly from these reviews I feel like I probably never will or it's gonna be some new excuse from them saying there's nothing they can do. You're probably better off getting any documents you need in person, don't even waste ya cheese.

Don't order anything from here. They never give any response on time. For me it's been a month waiting for the response.
I submitted document perfectly well, all items are good however they still say a list of parameters are missing. A very generic reply but what is actually missing no on reply. I only got a call once initially from them to ask if I want to expedite so they can charge 20$ after that they never called. I am going to county office for a new application now. Don't be attracted by their ad which says #1 service, I tell you they don't deserve any rating. 0 rating #0 service

One of the worst businesses. First, they charged me a finders fee for an order that was never placed, and after I finally placed an order it's been SEVEN weeks for it to be processed. Even worse as they said it could take up to 9 weeks just for processing. What is the point of paying all that money for them to spend 2 and a half months doing nothing? Horrible company with horrible customer support.

My order was placed on May 2,2022 with an expected delivery of 90-100 days (which in itself is ridiculous). The state offices for the records have been operating normally for quite some time. It's 99 days later, and the website still shows the order in process. There's no excuse for this taking so long, and you cannot get an answer from customer service. They are now showing an estimated delivery date of November 28,2022, which is 200 days! Terrible, unreliable company with deceptive advertising.

FACTS
1. I initiated an order which they placed on hold due to pending documents I did not provide.
2. Same day I tried to cancel the order but no option is given for cancellation.
3. Same day I sent them email asking them to cancel the order.
4. A week later they charged my card.
Is it all by an innocent mistake or calculated to steal money?
I have asked them twice already to refund me, and delete my records.
No response yet, I am expecting they will charge my card again.

You have the option of a 8 week delay for a birth certificate or "expedited" with the aid of Vitalchek, a subsidiary of a subsidiary of a British data mining multinational.
They apply roundly their processing fees to an already extortionate price tag paperwork that should be processed and shipped for FREE by our government. They wait an agonizing 5 days to "verify" the immaculate information originally sent on the online form and then after receiving ID in the form of a scan, have graced themselves with another week of down time.
To compare, here in France, I make a request for paperwork, online, for free, it arrives in under two weeks with no surcharges for duplicates. It's pathetic to be castrated by this private business in a so called developed country.

I moved and needed lost birth, marriage and divorce records to obtain a new driver's license for the state. I was immediately overwhelmed by the thought of standing in long lines, crowded rooms and waiting weeks for the certificates to arrive and as a handicapped person the task was daunting.

I decided to check the internet to see if Vital check was online and to my surprise they were so I filled out all the information by checking the boxes, submitting my fee and voila done. Not only is the information easy to fill out but the process was pretty fast then my certificates were at my door within a few days. What a lifesaver Vital Check is and I highly recommend utilizing this easy online service for obtaining any vital records.

Vital Chek will charge you for processing, only to later advise that you must get a notary to sign a document in order to process your order - effectively preventing you from processing birth certificates online regardless. Would not recommend paying this company as you won't save any time or money from doing so.

Do not spend your money here. It's a scam.
I ordered a birth certificate from here, and even though I filled out everything to their specifications, there was something issue that prevented it from being processed. After well over a month I decided to check on the status of my order. It said 'waiting to be processed, 1 - 2 business days'. A week later, same thing. I called them, waited an hour on hold, hung up and sent an email. After a few emails back and forth they told me they cant process it because i didn't list my fathers name. That's info I don't have access to and furthermore that's an option on the website. Even though I paid extra for an expedited response, they didn't feel the need to let me know they 'couldn't process my order'. Which is exceedingly lazy and unprofessional. Currently demanding either a refund or for them to send the birth certificate, also considering legal action. Notice their potential response wont address my grievances nor those of countless others that have been endlessly jerked around by this company. They take your money, and they sit on it. You won't get your documents. I'll change my review, when they change their business practices.