Kind of strange that they can legally expire gift cards well before the five year mark by rebranding it as a reward card. Pretty sure that this is technically illegal, but someone would likely need to take it to court to prove that. Avoid at all costs.
Awful service and not helpful at all. Expiry date only 3 months and they will not help you if it expire. Stay away from them
BEWARE! If I could give virtualrewardcenter.com no stars, I would. From the first attempt to use the "virtual reward" to the poor and unhelpful responses of customer service, it was impossible to use the so-called "reward." Any MERCHANT who uses this gimmick is only giving a frustrating experience to their customer!
If it were possible to give 0 stars, that would be my review. This gift card was almost impossible to use and I literally tried to use it in 6 different places- restaurants, building material stores, grocery stores and online stores before I found one that was able to get the card confirmed (apparently, although I am still waiting for the store to contact me about whether the transaction actually went through). A horrible and frustrating experience including interactions with their customer service team. Never again.
Similar to prior reviewers, I have had an incredibly poor experience with this company. They have restricted my access to over $250 which was given to me as a form of compensation. My card did not work at most of the places at which I tried to use it, and they now are declining to reissue me a new card. They have placed an unauthorized "unload funds" charge on my account and assumed possession of over $250 given to me as compensation, to which they are now refusing to allow me access. I am reporting them to the Better Business Bureau and the Consumer Financial Protection Bureau, and I encourage you to do the same if appropriate.
I don't remember what survey/study I did to earn a $5 "virtual reward" - and the notification email didn't provide any details - but what can I say? The Amazon claim code was valid.
No complaints here.
This is a terrible company. I got a card, tried to use it several times, it never worked! I wrote for help, never could resolve it. It took so long the card then expired and they would not extend the expiration date. In my opinion, just a bunch of crooks!
I have been trying to collect my reward since Dec 2023 and they send you a link and then it never allows you to set up a account. I will be filing complaints on this company with two entities this week to prevent others from having the same problem. They definitely got the right one because I love what I do. They shouldn't be in business.
Refused to swap my £100 voucher even though it was in date and unused. Accidentally selected the wrong voucher and they are refusing to exchange it to the one I want and can't provide a reason why
They won't give me my money, I even have an email from them telling me they found my reward but won't give it to me. Then they say they can't find it. I got in touch with the Focus Group they provided me with the tracking number so it can be found, I provided that information to virtual rewards but they still won't give memy money. I was professional and nice about it now they won't even answer my emails. I have been dealing with Amanda all she could say was to contact the promoter, I did that they gave the tracking numbers but no response from Amanda. I'm not going to give up, I didn the promotion 4 months ago and, I'm still not paid? It
The only enter button that works is to change your password. Change my password, can never redeem. Activate my card button never works. Emailed so many times, they tell me to clear my cache, duh, already tried that. Two desktops, two phones, two tablets, won't let me redeem. Scam since their "help" doesn't help me.
Do NOT use these people! Alls they do is bull$#*! you and keep telling me I will receive my money within 24 to 48 hours and it's now been 5 days and still nothing! You can never get ahold of a real person.THEY SUCK!
I added the card to my account then I go to login to get the card number to use it and it keeps saying error no number to call for help I emailed but who knows if they'll ever get back to me it's 200 dollars I need my money!
After doing a couple surveys for a few companies, I was paid via Virtual Rewards In the form of Virtual Prepaid Visa gift cards. In order to use them (4 in total for $40) I need the CVV code on the back of these 4 cards. Each time I've tried to use them for a purchase, the cardholder.virtualrewardcenter.com website has been malfunctioning where I cannot get the CVV code to redeem or website just isn't loading/ working at all. These 4 cards expire soon so I am needing help to get these reward Visa cards redeemed for purchases. Am not willing to post pictures of these cards since sensitive Information is on them.
Followed the steps to get my virtual card - but no card. Kept getting told the problem was on my end, wrong browser, wrong device, etc. Tried on 2 mobile devices, 2 desktop computers, 3 different browsers - nothing. So now they say they'll get back to me next week sometime - right! Sure you will! Either dishonest or just totally incompetent.
Cards expire after a ludicrously short time and they will not do anything to honor them. Somehow they are not beholden to laws that cover any other gift card in the country.
When you write them they send you a list of the types of businesses that refuse their "cards" but are unwilling to even given you the names of 3 nationally based charities that will accept them. Avoid the Virtual Rewards Center "credit cards" completely. By the way, do not select this option if your do Survey Junkie surveys. (They won't stand up with you on this for some reason).
I received an email for a gift card that I was expecting in spam so when I opened it I marked it as safe. Then I clicked the link to get my gift card but nothing happened. Then I moved it to my inbox but still, nothing happened. I contacted this so-called reward center by email. After many emails exchanges, they told me to do what I already did. I have given up with them. They are either some type of a scam or extremely incompetent at what they do.
I was supposed to receive a visa card via a redemption link from this fraudulent company. The email went to junk mail and I was only able to find it after a while only to learn that the link "has expired" and they stole all the money. They don't pickup the phone *******815 that by the way is not listed on their website and the email support repeated that the link has expired. Can someone explain how in the world the money "have expired"? Last time I checked money had no expiration date.
All in all seems like a totally sham operation and if I won't get any satisfaction from them I will have to sue them.
My card expired a few days ago with a large balance on it, I reached out to the team to see if there was anything that could be done and they refused to do anything. Based on the other reviews, it looks like there is no incentive to help as they basically want the expiration date to run out so they can keep the money. Filed a complaint with www.consumerfinance.gov/Complaint.
Answer: Email only, they do reply on EST time. So if you need help on the west coast it is not the best.
Virtual Reward Center has a rating of 1.3 stars from 44 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Virtual Reward Center most frequently mention gift card and customer service. Virtual Reward Center ranks 1845th among Business sites.