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Dell Technical Support, both local vendor and Dell Houston Repair Depot, failed to solve an annoying problem (mouse and keyboard randomly freezing) that plagued my new XPS 15 9500 for the entire first year. After having the keyboard and mouse replaced and then finally reinstalling the operating system to no avail, Dell offered to send me a refurbished system replacement with no warranty. Since my system had been reinstalled, it would seem that either my own system was "refurbished" or that Dell could have refurbished it to correct the problem. Either way, I spent too much time trying to communicate with Technical Support and even more without my laptop while it made a trip to Houston without any solution to the problem. I certainly did not extend my support contract, and I will not be replacing any computer with a Dell product in the future.
Twenty hours ago, I posted my review regarding my dissatisfaction over not receiving the shirt I ordered 3 weeks ago. Customer Service Hero Terri saw my review and immediately took action. She sent the shirt via UPS next day air, and it just arrived at my door. Problem resolved!
I ordered a tshirt from Zazzle for a birthday gift. My credit card was charged immediately. I received notice that it was shipped 4 days later, but it never arrived. I waited a week before I contacted a Zazzle Customer Service Hero. She told me that she would "forward a replacement request to the production department for initiation." A week after that, I contacted another Hero who said that the production team is "working diligently... to produce my replacement." I have tried calling and have waited over 30 minutes each time without speaking to Heroes. They have my money and will not give me any estimate when I may receive my shirt, at best a belated birthday gift. This will be the last time I order anything from Zazzle.
* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Lou,
We are so sorry to hear that you have yet to receive your replacement order.
We will be working to get this out as quickly as possible and will be sending you a follow up email by the end of the day.
We are truly sorry for this delay, and appreciate your patience,
Terri
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Bought $2,400.00 desk top computer First one out of the box dead on arrival Second one out of the...
Hello Lou,
I am so happy to hear that you received your order!
Again, we are so sorry for the delay, but happy to hear that you received your order and you are happy.
Please feel free to reach out to us if you have any other inquiries.
Have a wonderful weekend,
Terri