• VinylShop.US

VinylShop.US

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Overview

VinylShop.US has a rating of 2.17 stars from 12 reviews, indicating that most customers are generally dissatisfied with their purchases. VinylShop.US ranks 7th among Clock sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
See all photos
How would you rate VinylShop.US?
Top Positive Review

“Vinylshop”

chelle d.
9/29/20

Great company! Perfect gift to someone you love. For the customer service Excellent! Product has so much details thats why i love it. They do a custom label also! I Highly recommend this shop and these record creations!

Top Critical Review

“THIEVES... who won't deliver!”

Brenda M.
4/8/21

I ordered and paid for vinyl art that was never shipped. I contacted the company via several emails, their online chat function and their ‘contact us' form – no reply from any of them. Very disappointed as the art was a (never-to-be-received) birthday gift for a friend. This company is NOT TRUSTWORTHY – they steal your money and they won't deliver…customer service, gift expectations and your order! I am now going through the ‘dispute' process with ‘Apple Pay' to try to receive a refund. DO NOT USE!

Reviews (12)

Rating

Timeframe

Other

Thumbnail of user chelled5
2 reviews
0 helpful votes
September 29th, 2020

Great company! Perfect gift to someone you love. For the customer service Excellent! Product has so much details thats why i love it. They do a custom label also! I Highly recommend this shop and these record creations!

Thumbnail of user carolr1129
1 review
0 helpful votes
June 13th, 2021
Verified purchase

We love the 3 clocks we finally got - they are exactly as shown in the shop's pictures. However, getting them delivered after I ordered them was extremely difficult. The chat feature on their website is not monitored. They also do not monitor emails. They sometimes answer the phone. They told me weeks ago that they'd turn the chat feature off, but never did. I placed my ordered on 5-3 and received it 6-11, and only after I called and emailed many many times. I even found a personal email address for the owner and sent him a message! (He didn't respond.) My order was apparently in the warehouse but no one had shipped it. Julian is the person who answers the phone - nice guy, sounds sincere but it's hard to believe what he says. These would be a great gift - and it was the only thing that suited our needs after looking at many other clocks - but I'm unlikely to buy from them again. Too much stress and no confidence that they will actually deliver. I just hope the clocks work for a long time!

Tip for consumers:
don't order if you are in a hurry to get the clocks

Products used:
3 clocks

Service
Value
Shipping
Quality
Thumbnail of user judyg372
1 review
0 helpful votes
November 24th, 2020

I had read some unsatisfactory reviews and was initially reluctant to order. I e-mailed with a question and got a very quick response. I had to follow-up with a phone question and my call was answered on the 2nd ring by a real person. He was very helpful and gave me the info I needed. I placed the order for a Rush vinyl clock and it arrived at my door in less than 2 weeks. Since each purchase is made to order I felt like this was a very reasonable time frame. The clock is perfect and will be a great gift for the Rush fan in my life.

Thumbnail of user sagorb
1 review
0 helpful votes
January 11th, 2018

We will help you you create a unique gift, you can be as creative as you want. There are no limits. We will guarantee that we make that perfect gift based on your idea and your design.

If you need some inspiration, you won't have to worry as we will also provide you with some sample of our best selling designs and artwork hand made by our team.

Feel free to email us at *******@gmail.com and our team will work with you in making that dream design a reality.

Thumbnail of user brendam1161
1 review
0 helpful votes
April 8th, 2021

I ordered and paid for vinyl art that was never shipped. I contacted the company via several emails, their online chat function and their ‘contact us' form – no reply from any of them. Very disappointed as the art was a (never-to-be-received) birthday gift for a friend. This company is NOT TRUSTWORTHY – they steal your money and they won't deliver…customer service, gift expectations and your order! I am now going through the ‘dispute' process with ‘Apple Pay' to try to receive a refund. DO NOT USE!

Tip for consumers:
Don’t use this site!

Products used:
Nil

Thumbnail of user johnnys420
1 review
0 helpful votes
January 28th, 2022
Verified purchase

Trust me the owner, Samuel Staniec, is a total scammer. You will order a product, you will never see any shipment and you will never receive a response from their email. Their chat widget on the front page is there to build trust. Their phone number will go unanswered - likely Google Phone number. He puts the phone number at the top and the widget bar to build trust. This has the markings of a total con.

Tip for consumers:
I'd avoid this and I'm a little concerned they are a malware house. I believe, not confirmed - yet, that they are pushing malware.

Products used:
I didn't use any because they never shipped.

Service
Value
Shipping
Returns
Quality
Thumbnail of user adrianl141
1 review
3 helpful votes
July 4th, 2020

Order never processed. Rep sounded as though he was even aware of orders coming in. Assured that me orders (btw no confirms and hard to acquire order numbers) would be processed. It a week later and NOTHING! And they won't answer my emails or texts

Thumbnail of user tinat282
1 review
2 helpful votes
June 8th, 2020

Ordered and paid extra for 2nd day shipping. Have received NOTHING. Sent emails, made phone calls, and even tried to use their "Chat Live" feature. This is a scam!

Thumbnail of user daniela800
1 review
0 helpful votes
October 16th, 2020

I placed an order in 08/2020 and paid by PayPal. We never received our product. I sent multiple emails to inquire about our order. They never responded.
Do not fall for it. This company is fake and the person who runs it is a charlatan. Do not give them your credit card number or any financial information.

Thumbnail of user amandac1034
1 review
0 helpful votes
December 14th, 2020

I placed an order 2 weeks ago. I have emailed FIVE TIMES with no response. As soon as I placed the order, I realized I made an error with the shipping address. I simply wanted to correct it before it was shipped but I never got any acknowledgement that they even received my email. TERRIBLE customer service. Would NOT recommend.

Thumbnail of user crystalt111
1 review
2 helpful votes
May 19th, 2020

I ordered from them almost three weeks ago and no package you email no one responds I would not recommend ordering from this company

Thumbnail of user dustinb98
1 review
1 helpful vote
November 26th, 2019

I placed a rather large order, and 2 weeks later I had recieved no shipping notification. Emailed to ask what was going on and I was told that since I ordered it with a different label that each label would add an additional $5.00 to each record... which would increase my overall order by like 3000%. Nowhere does it say this on their website, and they chose to just ignore my order for 2 weeks until I reached out to them. My deadline for these are quickly approaching, and I assume i wont be recieveing them. They dont respond to emails or andswer the phone numbers listed. I would not use this company if i were you.

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