I had read some unsatisfactory reviews and was initially reluctant to order. I e-mailed with a question and got a very quick response. I had to follow-up with a phone question and my call was answered on the 2nd ring by a real person. He was very helpful and gave me the info I needed. I placed the order for a Rush vinyl clock and it arrived at my door in less than 2 weeks. Since each purchase is made to order I felt like this was a very reasonable time frame. The clock is perfect and will be a great gift for the Rush fan in my life.