Vimeo has a rating of 1.6 stars from 213 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Vimeo most frequently mention customer service, anti war, and pro account problems. Vimeo ranks 305th among Videos sites.
Vimeo provides high-quality video hosting and sharing services, catering to filmmakers, artists, and content creators seeking a platform to showcase their work. Whether I'm sharing personal videos with friends and family or distributing professional content to a global audience, Vimeo offers robust features and customizable settings to meet my needs. I appreciate the emphasis on quality and creativity, as well as the supportive community of creators that fosters collaboration and feedback. Vimeo has become my preferred platform for sharing and discovering exceptional video content.
Vimeo customer service is awful. Not on a personal basis, they're polite but in terms of action in resolving any issues - utter joke. I asked to raise a complaint and the request was ignored. My business has been affected by a bug which has prevented us from uploading any videos to our clients. We've now been 3 weeks without service with no end in sight!
Vimeo customer service is awful. Not on a personal basis, they're polite but in terms of action in resolving any issues - utter joke. I asked to raise a complaint and the request was ignored. My business has been affected by a bug which has prevented us from uploading any videos to our clients. We've now been 3 weeks without service with no end in sight!
Tip for consumers:
Service advisors are polite. The main purpose to Vimeo is hosting videos for our business. They have a bug which hasn't allowed us to be able to host videos. We raised this over 3 weeks ago and haven't had a single update, solution or workaround. Completely destroyed our trust in them.
Products used:
vimeo video hosting
Their support is some of the worst I've ever seen. You email them and they just won't get back to you. Send multiple emails, and someone will write back, but not solve your problem. And this is for extremely simple things to solve: the video wasn't showing up on my website because it said "Vimeo refused to connect."
That's something that should be resolved in a day, not 8 days counting, 7 emails later, and still nobody has gotten back to me.
Products used:
vimeo
After two 15-minute sessions of trying to unsubscribe or delete account or disable auto-renew, it is clear that Vimeo has made it essentially impossible to do so. All "manage membership" directions lead to an "upgrade membership" page, without any option to actually change anything. The instructions below do not work. The "Chat" just leads to back to the Upgrade page (image attached). Their promise to send you an annual notification to renew is a LIE. This is a scumball operation
Vimeo provides high-quality video hosting and sharing services, catering to filmmakers, artists, and content creators seeking a platform to showcase their work. Whether I'm sharing personal videos with friends and family or distributing professional content to a global audience, Vimeo offers robust features and customizable settings to meet my needs. I appreciate the emphasis on quality and creativity, as well as the supportive community of creators that fosters collaboration and feedback. Vimeo has become my preferred platform for sharing and discovering exceptional video content.
Tried to unsubscribe from Vimeo. IMPOSSIBLE. Don't want their service whatsoever, but trey won't unsubscribe. Following the steps suggested brings me to a loop where they require me go rounds answering the same answers over and over and over again with no option to unsubscribe.
Too bad I can't give them minus 10 STARS.
I was using Vimeo for quite some time and I got some technical issues with the app. I requested customer support in order to help me resolve the issues, but I received a support where few people are bouncing me back and forth with no result. I think that they don't have a know-how, so that is why I am still waiting for some developer to contact me. Waiting...
Tip for consumers:
I love the app, but you need to work on your support. It needs to better and faster!
Products used:
Vimeo application
Worst customer response time possible -- they will get back to me WEEKS LATER to say they know there's been a long delay and they hope my questions have been answered. They don't even bother to answer the questions. In addition to this, they charge me almost twice as much as the site clearly indicates I should be paying -- and I can't reach them so there is no way to clarify. I could not trust Vimeo less. I would just look for another provider. I need to do the same.
The whole UI has been falling apart for the past 2 years since they decided to make changes to the advanced editing page, I get it they want it to be used by people without video experience but guess what. Most vimeo users are not new to video. We want the advanced page. Constantly trying to "simplify" has just made the UI totally unusable. Hate every single aspect of it and there is no redeeming quality whatsoever. If I didn't have years worth of work on there I would definitely not be continuing to use it. For several hundred dollars a year there is absolutely no value. Any new user I would suggest stay away from this platform.
I have had nothing but issues with Vimeo. The main problem is their lack of proper customer service. You simply can not contact them to help you, you must email them. When they finally reply they are of usually no help. Every time I try to download a video I get an error saying I need to upgrade as I've used up all the room that I pay for. Problem is I have not downloaded anything and I have the biggest option available so I can not upgrade even if I wanted to. It has been a month now and I am still emailing them about the same issue with no actual help in the replies. RUN! I suspect any other service would be better.
Tip for consumers:
I would enjoy the service just fine if I were able to actually speak with someone to get my problem resolved but instead they drag it out for weeks even months.
Products used:
Video downloads & membership
We stop using Vimeo months ago… They hit my account without my permission… They refused to contact me… they are impossible to contact… no live person to talk too… Why would a billion dollar company refuse to reimburse $900 to a struggling Ministry… It sad and unprofessional…I will not recommend this company to anyone…
Tip for consumers:
They are totally unprofessional!!!
Products used:
Video streaming services
I signed up for their 30 day trial and canceled well before deadline. They charged me anyways for $240 a day before the trial was to end. There is no way to communicate with them unless you are in their upper tier of subscriber and who knows if that is true?. And how can they get away with this discriminatory practice? I can't believe they are still aloud to run a scam operation.
Postscript: They did refund my money after I threatened to post reviews like this or it may have been my bank that hassled them, not sure which.
I am a VIMEO premium member and have been for over 2 years now.
I have never had such poor service from a company ever.
I have had 3 major problems and never once have they addressed
My problems. This is the worst company ever, looking to leave them this week.
When you try to get help, you get this link with three options, none of which apply to anything.
Vimeo is not bad video hosting, it has a lot of advantages and disadvantages. I used Vimeo for business videos and I can say that It has not enough customization and marketing features for my needs. There are a great number of video hostings on the Internet with its own video analytics which is very necessary for business.
So, if you need video hosting for entertainment or just for fun Vimeo will be perfect. It has intuitive navigation and it's ads free.
I advise all to stay away from this lava filled cesspit of a video site, it contains demonic possessed users of all types and personalities, not to mention stiff necked staff that could care less of your opinion for that matter.
As a filmmaker I use this over youtube becuase it is a filmmaker venue, not so much for businesses who want traffic and marketing (use Youtube, it is Google's and much better for searches).
And not sure about censorship as I have seen films with all kinds fo messages and stories that I am sure if it were just a hate video or something, it might be taken down. (use youetube for those.)
Vimeo is for artists and storytelling with legitimate films. Not marketing for businesses or hate videos.
I have not had any issues other than some of the features require you to host your videos off of vimeo to work, such as garnering email addresses and such. I just want people to go to my vimeo channel and watch my films. And it works perfectly for that. HD is HD, not youtube fuzziness.
Emailed many times to no avail.
Finally they cancelled a subscription which we never ordered and never used.
Products used:
none
I signed up for a free month in order to watch a live stream of my grandson's recital. I soon discovered that I would be charged $900 for a year subscription. I stupidly had given them a charge card number. I attempted for several days to cancel this subscription and I never got a confirmation that it was cancelled. I am still listed as a member with a charge to be made in a month of $900. Working with my bank to stop this charge.
They have a good product, but it's overshadowed by their very very bad customer support. I tried to speak with them to walk me through addressing an issue I was having with Vimeo, bit all they wanted to do is send emails back and forth. Never was able to speak with their technical support. Very bad experience. I ended up having to call someone from within our company to come and assist. Cost money and time.
I canceled my Vimeo account. The reason is that they charged me much more money than agreed. I subscribed for 20 dollars a month and without warning, they raised the price and charged me in one fell swoop 599 dollars. The site has all kinds of obstacles so that customers can not contact to claim. I would not recommend it because you will be alone without customer service, even when they seem to be very close.
Unhappy
Dianelys Cruz
I think Vimeo hasn't enough tools for videos. There are a lot of video hosting platforms offering marketing video annotations, player customizations and analytics. However, Vimeo works great for sharing high quality videos.
Your support is rude and unprofessional. You charge a ridiculous amount and do not offer better support or easy-to-find support. Your people are condescending and need to grow up. With so many options today, you are a small choice for hosting videos. You are one company I will be happy to be clear of, and we will be removing the other 4 Pro accounts we have as well. You should have treated our CEO with respect, but you didn't, and he has decided to cancel you. Maybe one of the worst companies for customer support I have dealt with in my 22 years in business. AVOID AT ALL COSTS!
Tip for consumers:
Just don't use them at all. YouTube and many other choices are cheaper and better support.
Products used:
VIDEO PRO ACO$#*!
Pages inside your account will disappear. You will get error messages and never get to the pages you need to.
Support takes 100 years to respond to help requests. When they reply, they play games and pretend like they do not understand your issue. They have no ability to check or fix our account at their end when things break.
They will waist your time and destroy your business.
I hope they go out of business soon.
It can be grow your followers here so quick with real people there, also easy and fast to get followers.
Locked my content without warning once i quit paying. Paid the extortion to renew and basic functions no longer work(upload from resolve, aspect ratio broken/stretched on files that look fine in vlc/QT player/all other players. It is quickly loosing its appeal over youtube. I hope the investors are happy when everyone quits paying for this crap in the next 6 months.
Elitify sells fashionable clothing for men. Elitify is based in India.
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