Their support is some of the worst I've ever seen. You email them and they just won't get back to you. Send multiple emails, and someone will write back, but not solve your problem. And this is for extremely simple things to solve: the video wasn't showing up on my website because it said "Vimeo refused to connect."
That's something that should be resolved in a day, not 8 days counting, 7 emails later, and still nobody has gotten back to me.