Village Hat Shop Reviews Summary
Village Hat Shop has a rating of 1.7 stars from 39 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Village Hat Shop most frequently mention and customer service. Village Hat Shop ranks 55th among Hats sites.
If you return merchandise, they pretend it's okay and then send it back to you again with some lie. They are unscrupulous, greedy, tacky, merchants who care nothing about anything but money. Karma will get them
I bought a Stetson from them and it was great service from them a good price, I do recommend this company they have lots of products and different vendors to choose from
HI MG, Thank you for taking the time to let us know you are happy with your purchase. We really appreciate it.
Bought a hat from this company, the hat never arrived, they said it was lost in transit.
This took a month messaging back and forward and no help at all.
They finally refunded the amount, minus $32
For their stuff up, shocking customer service.
It's a lesson well learnt!
Be careful guys!
HI Dave, I don't have an order number to look into this for you but if the shipment was never delivered and lost in transit and instead of a reship you wanted a refund they should have refunded you in full so I'm not sure why it was minus $32. I am unable to look at the details of your order to be able to see the situation at hand. I apologize for any bad experience you had.
Left voice. No one has returned my call. Deplorable service. Will never
Order again. Sad because they have such a large selection of hats. Please send a refund because it appears that I'm not going to receive my hats.
HI Cheryl, I don't have a order number to look into the specifics of your order but I do apologize you didn't receive a return call. During the early months of Covid we unfortunately only had 4 people doing all the work of the company to keep things going and our 1 customer service clerk was working from home so I am sure we were not at our top performance which shouldn't be an excuse for you having issue with an item you purchased from us.
I ordered a kangol bucket hat. For about $53 + $20 shipping. Not cheap. They crushed the hat to ship it in a smaller box. WHY?
Hi Mario, I apologize for the inconvenience. This item is a crushable hat that you can roll up and throw in a bag for a trip without doing any damage so this item wouldn't have to be steamed or fixed in any way it simply goes to it's shape since it is made of polyester and acrylic if this is the tropic kangol bucket which I believe it is looking at the photo.
When a customer informs us they received a damaged item we request photos so that we can send to the manufacturer to let them know about the issue or it could be a case that the damage a customer sees is how the hat is made and if we send a replacement it will look exactly the same as the original one they received so we try to discuss that before having to send products back and forth for a customer to be upset that the next product isn't up to their standard either.
I apologize that you were unhappy with your purchase.
I ordered two hats and found them both to be of excellent quality. Received both within a week good service. I plan to both work and play with my new hats, while staying safe as I am a cancer treatment patient and must avoid sun. But that doesn't mean I have to be a vampire.
Hi Kevin,
Thank you for taking the time to let us know that you are happy with your purchase. We appreciate people taking the time to let us know. I hope that you are doing well and enjoying the sun the best that you are able.
I ordered a dozen African safari hats. When I opened the box I was horrified to find that all were terribly out of shape. I called customer service and was told to send them back. I would have to pay the return shipping. It would cost me twice the price of the hats to send them back. I always liked their service, but I will never buy another safari hat from them
Hi John, I don't have your order number to look into this further for you but if this photo was sent there is no way you should have been told that we wouldn't send a return label. I truly apologize if you were. These items when bought by the dozen are normally in prepackaged boxes with inserts so this is not ok by any means. I apologize once again that you received anything in this condition.
I originally had a surly customer service rep and difficulty with a return. After an email I got a personal reply from the owner. They made it more than right. I recommend the Village Hat Shop highly!
Hi Steven, Thank you for the comment. I apologize that you had a bad first impression but I truly appreciate you giving us a 2nd chance to make it right.
Unfortunately I had a very bad experience with this website. Poor and deficient customer service, and when I finally made my order they've sent me an email to notify that my payment method was declined, and also blocked my card because isn't from USA... Now, no money and no hats.
On its website, in BANNER headline (pun intended) are the words: FREE SHIPPING.
No 'conditions' for this service are mentioned. When you attempt to order and follow
Their directions for checking out, you are automatically charged $ 8.95 for ground
Shipping. There is NO provision for claiming the promised free service, nor is it even made possible for the prospective customer to cancel the order.
Initial difficulties with online ordering and incorrect automated emails forced me to speak to staff.
Staff are u helpful and surly. Not very professional.
Purchased a hat to wear on vacation and at checkout, delivery was expected within 4 days. Ordered the hat on November 1st and it is now November 8th, still no hat. Called Village Hat customer service and the representative offered no solution nor did she seem to care. Awful overall experience and wouldn't recommend.
I bought a hat on the Village Hat Shop's online store and when the hat arrived, I found the quality control seriously lacking. The seam on the bow on the hat band was off centered and a knotted piece of smashed crap. I called the Village Hat Shop to let them know about this defect, and they agreed there was a problem and stated that that "This is just the way it is made." Based on their response and apathy that they are selling defective merchandise, I won't be doing business with The Village Hat Shop again.
Hat comes in a corrigated paper hat box, the rough edges will dammage and scratch any hat you order from them. The shipping took 12 days longer than the estimate and you must pay return shipping. How can they still be in business?
Thank you so much Village Hat Shop I have been looking for a Particular capped hat for so long. Decided to shop on line and found what I was looking for at The Village Hat Shop. Only ordered my hats 2 days ago and have just received them today. The quality and machine standard of these hats are phanominal, I would recommend these to anybody. The parcel packaging was just as good, Thank you once again.
Very nice hat, I really hope website offers better price in future. I will shop again.
My experience was good from the order to the delivery. Not a problem. I then have a question about a hat I was interested in and because I had a picture of it I chose to send it directly to the *******@villagehatshop.com email address directly. I did not use the form in the address page because I thought a picture of the hat I wanted to know more about was better than my description. An hour 33 minutes later the email I sent pinged me back with the fact that the email was deleted without reading. I then went into the form page of the site and sent a form message this time asking about the quality of service when email is deleted without reading. I then get a nasty call from customer service representative Tina very combative and telling me I did not send any email and that I had no right to say that I was not getting great service. I am dumbfounded any company would allow any of their employees to make such a call. She was in the middle of bad mouthing me when I hung up on her. DO NOT DO ANY BUSINESS WITH THIS COMPANY THAT IN THE FUTURE MIGHT REQUIRE TALKING WITH THEIR CUSTOMER SERVICE. Instead of asking me what my problem was and working to resolve it I was blame the customer for making an inquire their systems had misplaced. I have been a rep and worked in retail for 15 years and I would have never let any of my employees make such a call. Ridiculous.
As the name suggests, this is a site that offers unique villatic style hats whose material is pure straw. Very lovely!
Wonderful selection. Great size range. You will not find both in your neighborhood unless your neighborhood includes a VHS.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Steven, I don't have any order number to look into this for you but we don't send a return back to a customer unless it isn't our product or the hat has been worn/used in which we email the customer letting them know that we are unable to accept the return.