Hi Mario, I apologize for the inconvenience. This item is a crushable hat that you can roll up and throw in a bag for a trip without doing any damage so this item wouldn't have to be steamed or fixed in any way it simply goes to it's shape since it is made of polyester and acrylic if this is the tropic kangol bucket which I believe it is looking at the photo.
When a customer informs us they received a damaged item we request photos so that we can send to the manufacturer to let them know about the issue or it could be a case that the damage a customer sees is how the hat is made and if we send a replacement it will look exactly the same as the original one they received so we try to discuss that before having to send products back and forth for a customer to be upset that the next product isn't up to their standard either.
I apologize that you were unhappy with your purchase.
Hi Mario, I apologize for the inconvenience. This item is a crushable hat that you can roll up and throw in a bag for a trip without doing any damage so this item wouldn't have to be steamed or fixed in any way it simply goes to it's shape since it is made of polyester and acrylic if this is the tropic kangol bucket which I believe it is looking at the photo.
When a customer informs us they received a damaged item we request photos so that we can send to the manufacturer to let them know about the issue or it could be a case that the damage a customer sees is how the hat is made and if we send a replacement it will look exactly the same as the original one they received so we try to discuss that before having to send products back and forth for a customer to be upset that the next product isn't up to their standard either.
I apologize that you were unhappy with your purchase.