Village Hat Shop

I will never again order a product on the internet that has the customer pay for the return.
I ordered the hat over 45 days ago. They lost the first one, then sent another one.
XXL wrong size after I measured properly. Later told, today, they run large so order a size smaller.
Which I did, and they said it will be hereby 03/17 That, s 8 days from now.
Never again.
Joe Mollric
PS They did offer me a $5.00 adjustment, that took the manager 20 minutes to decide.
If I ever do get the hat, I'll send them the $5.00 back. They must need the money.
Order ID # ******* Ref # *******

Left voice. No one has returned my call. Deplorable service. Will never
Order again. Sad because they have such a large selection of hats. Please send a refund because it appears that I'm not going to receive my hats.

I love DPC hats. The look is great the quality is really good but I'm finding out the online service may not be up to par. I ordered a cotton aussie hat and it arrived within 2 weeks. I used the sizing chart provided on the site. I measured and ordered the size the chart indicated but the hat is way to big. It's not even close enough to pad the hat lineing. So 1) the sizing chart is incorrect & 2) I'm waiting to see how or if the company will make it right. If they do or do not, I'll put another review on here and let you know.

My beautiful hat came boxed with a special insert for my hat to sit in so it wouldn't get damaged with a this way up sticker on.
The hat is divine! So very happy with the design and quality and will wear it for my holiday in Madrid in a couple of weeks with pride.
Good communication and speedy delivery. I really can't fault this company for a fabulous service from start to finish. Thank you!

Takes 30 days + to get from Carson City to Los Angeles.
Been waiting since may 19 for a hat.
Not very responsive customer service.
Not a happy customer.
No reco from me.

Bought a hat from this company, the hat never arrived, they said it was lost in transit.
This took a month messaging back and forward and no help at all.
They finally refunded the amount, minus $32
For their stuff up, shocking customer service.
It's a lesson well learnt!
Be careful guys!

As the name suggests, this is a site that offers unique villatic style hats whose material is pure straw. Very lovely!

I mesured my head and ordered the size according to their size chart. Check out was easy. The website is somewhat low tech but that's absolutely not a big deal. I had no issues with my order. Shipping was free and fast came in 4 days from order placed. Hat came in pristine condition, the exact hat I ordered. Will definitely buy from village hat shop again. Bummed location in Sacramento is closed. Thank you for this online service.

While the hats I ordered were received in good time and condition, the subsequent deluge of spam I received in my email completely soured me on this company. Even though I wrote to them directly, and clicked on the "unsubscribe" button in their spam emails, I have continued to receive the spam from them.
They ruined it for me. I will never order another hat nor will I ever recommend purchases from this company again.
Pretty sad because I've had good experiences with their hats, but their customer service and over the top spamming has left a very foul taste in my mouth.

I ordered the Jaxon & James Harris Tweed Northbay Wool Newsboy Cap. The shipping was free and the hat arrived in two days. The Harris Tweed is top quality and so is the construction of the hat. I followed the sizing chart and the hat fits perfectly. I was so impressed with the quality of the Jaxon & James Harris Tweed Northbay Wool Newsboy Cap that I immediately ordered another Jaxon & James Harris Tweed Newsboy Cap in another color. I will definitely order from the Village Hat Shop again when I am in need of another hat.

I understand the need for small businesses to have the customer pay for return shipping, however, the price of return shipping makes exchanging a hat for a different size barely worth it. For a hat in which I paid $50 for, the return shipping to get one size smaller was $38. Now instead of a $50 dollar purchase, I am close to $90 down. The hat is overall nicely made and I enjoy it, however, in a business where often more than one purchase needs to be made to find the right fit, this is borderline scummy. It would have been at least nice for the company to offer a partial cover of the shipping at least, just to ease the sting a bit!

In the future I will be shopping for hats elsewhere, checking a return policy very closely before making any purchases.

My order number is ******* with an exchange purchase order number of *******.

When I was in San Diego in June
2022, I was recommended the store for a Fedora hat. A Staff member explained every hat and got the light brown Fedora I was looking for. I just found the stores site online and ordered the white and black including the feathers.
I'm currently in Philadelphia and received them quick. I definitely recommend this place for purchasing a Fedora hat.

I ordered a dozen African safari hats. When I opened the box I was horrified to find that all were terribly out of shape. I called customer service and was told to send them back. I would have to pay the return shipping. It would cost me twice the price of the hats to send them back. I always liked their service, but I will never buy another safari hat from them

I bought a Stetson from them and it was great service from them a good price, I do recommend this company they have lots of products and different vendors to choose from

If you return merchandise, they pretend it's okay and then send it back to you again with some lie. They are unscrupulous, greedy, tacky, merchants who care nothing about anything but money. Karma will get them

I ordered two hats and found them both to be of excellent quality. Received both within a week good service. I plan to both work and play with my new hats, while staying safe as I am a cancer treatment patient and must avoid sun. But that doesn't mean I have to be a vampire.

I purchased 2 women's hats for a total of $59.90. I needed to return then as they did not fit. The cost to mail them back was $$29.69. Most places I shop either offer free returns or charge betweem $5.00 and $7.00 which is deducted from the return price. I will not be able to afford Village Hat Shop in the future unless they update their return policy.

Ordered a hat that cost $43.66 as a gift. The hat ended up being too big for the recipient. The store makes you cover your own shipping for returns. So even though the hat weighed almost nothing, it was a bigger box due to the style of the hat. To ship it back for a "return" cost me $33 (that was the cheapest option). So I'll get less than $10 back. I ended up ordering the hat in the correct size from a different retailer, so I've essentially bought this hat 3 times. I'm beyond unhappy with my experience with this shop.

I ordered a kangol bucket hat. For about $53 + $20 shipping. Not cheap. They crushed the hat to ship it in a smaller box. WHY?

From San Diego to Ontario Canada in a matter of Days
Ordered The Brixton Gain Felt Fedora and all I can say is it's exactly what I hoped it would be, Pure class
Thanx so much!
Also, I don't get all the negative reviews, I havent had to deal with customer service because maybe I knew what I wanted and what size I wanted it in before I ordered it, I did my due diligence before hand and I also know that online shopping can get iffy if once you get the product it isn't what you expected, so research what your getting, Price, Quality etc. before ordering

I would give it a zero star. If I could this is the cheapest quality hat that I've ever seen in my life there's no way this hat was made in Italy. I couldn't begin to explain the dissatisfaction on the quality of this hat I've seen better hats come from China, it wasn't even exactly the same picture that was posted on their website. This is totally a different hat. The inside lining is a joke. I couldn't wear this hat more than probably 30 times before it start falling apart. The lining is junk. There's no way that this hat cost $140 now I'm stuck paying the return shipping fee sad to know I was planning on buying more hats. All these reviews are nothing but fake written and submitted by the owner or people who work there there's no way that anybody would be satisfied with the quality that they're selling, totally disappointed that I had to wait to get the hat and had a called them wondering when it was going to be shipped out two weeks later in this big box, the hat didn't even weigh a pound the cheapest thinest leather I've ever seen this looks like the cheapest split leather no way this hat would ever hold up just on basic normal wear and tear cheap foam. Insert the stitching was horrible this hat looks like defective quality manufacturing. It looks like something they got for a discount price because the defects and then trying to sell it at full price. I knew that buying things online is difficult because you can't try the hat on but that wasn't the case this was just cheap crap quality craftsmanship along with cheap quality materials I could go on and on highly recommend that you don't buy a hat I could've bought the same hat on Amazon with free returns. I went to this company because they had a great reputation which was fake. Be aware don't buy from this company, dishonest, misleading, deceiving images on their website, I only hope that people see this review and refuse to buy from this company. That's how upset I am, like I said, I've seen better hats made in China. Shame on you and shame on selling this junk to people and misleading them and deceiving them. I don't care if you even reply back to my review, there's no excuse for this specially when you talk about your quality hats ……..

I originally had a surly customer service rep and difficulty with a return. After an email I got a personal reply from the owner. They made it more than right. I recommend the Village Hat Shop highly!

Never got my hat. Got tired of waiting for it to be sent. Cancelled my order. Very disappointing. Next time I'll order from somewhere I trust.