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Victoria's Secret

How would you rate Victoria's Secret?
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Canada
4 reviews
2 helpful votes
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The staff at VS are always well-informed and very helpful. I enjoy going there because their service is A+.

Date of experience: March 31, 2017
Michigan
4 reviews
5 helpful votes
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Order from this site all the time. Quick shipping, great customer service and amazing products. What more can you ask for?

Date of experience: May 9, 2012
Pennsylvania
25 reviews
41 helpful votes
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Panties!
April 6, 2017

Prices are a bit high but quality is great. Plus who doesn't love walking into such an all around sexy store?

Date of experience: April 5, 2017
California
3 reviews
20 helpful votes
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Love their bras
April 12, 2017

They have really good deals all the time and I've never had a single bad experience with my orders. Love VS

Date of experience: April 12, 2017
MD
6 reviews
5 helpful votes
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Nice, nice, nice
July 2, 2015

Who didn't like Victoria's Secret?! I'm amazed with them. Usually shop on sale, as the prices are not always for my pocket.

Date of experience: July 2, 2015
Pennsylvania
2 reviews
4 helpful votes
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Absolute Love
July 5, 2015

I've never had a problem ordering from this website nor making returns. They are pleasant and willing to help.

Date of experience: July 5, 2015
Texas
10 reviews
5 helpful votes
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I like it
August 20, 2015

The clearance and semi final sale are really good for whom like nice quality bra but not fashion trend.

Date of experience: August 19, 2015
Oregon
3 reviews
1 helpful vote
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I love them
February 10, 2015

I love them. But it seems lately the quality has gone down and they are focusing on only work out clothing.

Date of experience: February 10, 2015
Nigeria
2 reviews
4 helpful votes
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Friendly
March 22, 2016

U people always love make your customers happy by respond to their needs in time and any further complain

Date of experience: March 21, 2016
Massachusetts
2 reviews
0 helpful votes
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It's nice to have a place I can search for sexy wonderful cloths. Thank you so much Victoria's Secret! :D

Date of experience: March 23, 2016
Ohio
40 reviews
3 helpful votes
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Victoria Secret
January 18, 2021

Good quality bras. Looking for something sexy you found the right store. Love their body spray fragrances..

Date of experience: July 26, 2016
Texas
5 reviews
2 helpful votes
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Not so much
February 18, 2017

It's gone down hill. Cheap products with a high price. I've stopped using this store. You can get much better shopping at other online stores.

Date of experience: February 18, 2017
California
23 reviews
42 helpful votes
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Love the products and web site is easy to get around. No problems with getting orders. Always correct when arrive. Prices are average

Date of experience: March 7, 2016
Ohio
1 review
0 helpful votes
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Jamie, the manager at VS - red cliffs mall is great.
Extraordinary helpful and competent. It was a pleasure to shop there.

Date of experience: September 26, 2022
Canada
6 reviews
21 helpful votes
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Good Experience!
September 5, 2019

Good quality and fast delivery. Checkout should be more straightforward. I would definitely buy again.

Date of experience: September 5, 2019
Wisconsin
3 reviews
12 helpful votes
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Best bikinis ever!
April 9, 2015

I have such a hard time finding bikini tops that fit... definitely the best fitting for us with larger upper areas.:-)

Date of experience: April 9, 2015
Tennessee
5 reviews
4 helpful votes
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I get all of my bras and panties here. Love Victoria Secret, although it could be a little bit less expensive.

Date of experience: October 26, 2015
Kansas
1 review
1 helpful vote
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Men?
September 3, 2022

I don't want see men on your website! Is there nothing left for just us women? It's extremely offensive!

Date of experience: September 3, 2022
India
6 reviews
11 helpful votes
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Nice experience
March 19, 2021

Their Pure Seduction Shimmer lotion is one of my favorites. Excellent quality. Very good in-store customer service.

Date of experience: March 19, 2021
Canada
1 review
0 helpful votes
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Poor customer service
May 23, 2023

Bought 3 bras for my dtr at Edmonton location WEM (other stores out of business). Kept 1. When buying 3 they gave me a free bag which I said I didn't want as I'd likely be returning one or all depending on sizing and style. "That's fine…keep it". When I returned without the bag, I had the misfortune to have the Mgr as the cashier. She wanted to charge me $50 for the cheap bag I didn't want and would only do the return less the $50. She said it was on receipt which I hadn't looked at given employees response previous day…seemed like they just wanted to get rid of them. Further, I suspect the employees wouldn't care and likely had no loyalty to management given her difficult attitude even when I'd said I'd come a long way. She said people go for the freebies and then return but having finally found a bra that fit for my dtr, this was definitely not my intention and I find it hard to believe that what seemed to be some pop up freebie (cheap looking cold bags weren't anywhere to be seen a day later), I find that doubtful. Probably got some great deal from a foreign production line, and then can say they cost $50. Had I not taken a bag, I would not have had to make another trip. Note to self; free does not mean free; ask them what it means - although the manager should have made sure hee employees were telling clients that it was only free when spending $90. My one bra cost $60 but Mgr wouldn't even look at say charging me $25 for bag to save me from having to make another long trip to store. THAT's what frosts me! (Ps she said it says in receipt but I took photo for this review and I see no such thing on it)

Date of experience: May 23, 2023

Overview

Victoria's Secret has a rating of 2.7 stars from 966 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Victoria's Secret most frequently mention customer service, credit card and full price. Victoria's Secret ranks 8th among Lingerie sites.

service
153
value
145
shipping
126
returns
108
quality
133
+49