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Victoria's Secret

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South Carolina
6 reviews
27 helpful votes
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Easy to navigate
January 1, 2014

Easy to navigate. Select a size and if the item is out-of-stock in a particular color, the color immediately shows with a line through it. Site shows when quantities of an item are limited (e.g., one left). Mousing over the color swatch changes the color of clothing on the model to match the swatch. If questions about a product, "contact us" promptly responds to questions. Easy check out and product returns.

Date of experience: January 1, 2014
Philippines
13 reviews
48 helpful votes
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MY MOM LOVES IT!
June 24, 2015

My mom is a Victoria's Fan also my sister, Some of their perfume is very good smell. You can check it here couponchief.com/victoriassecret if you want a discount from V. S They offered the best for you!

Date of experience: June 24, 2015
Washington
1 review
0 helpful votes
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I unknowingly opened a card... I was told it was a rewards card and I would receive 15.00 off my card they lied charged my card and their card. I sent bank statements everything kept disputing it... they have now put all this interest on the card which I have never used since and have hurt my credit. I am filing legal charges on them for criminal behavior. I will never shop here again. Soma is much better and treats you like a poerson

Date of experience: January 23, 2022
Michigan
4 reviews
12 helpful votes
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Good
January 19, 2016

Vs/pink is a good store to get comftrable, and fashionable shirts and pants. It is overpriced but it will be totally worth it. Very nice designs and colors, great service if your looking for comfy nice clothes pink is your place.

Date of experience: January 19, 2016
Illinois
1 review
0 helpful votes
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Very dissapointing
August 21, 2016

I'm so angry! Was there last week and was told about the new crush perfume deal... Buy a perfume get a lotion, lip gloss and makeup bag for free... I asked when the deal would end because I had already spent enough money for 1 day as I was school shopping for my daughter... I was told the deal would go on until the 22nd. I went in today (the 21st) to get the deal. And was told "Sorry the company cancelled it!" Really! And the girl offered nothing in return. Just said oh well it's cancelled! Not ok VS. Not ok!

Date of experience: August 21, 2016
Canada
6 reviews
18 helpful votes
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When I made my first purchase from Victoriassecret.com the Post Office just sent it back before even delivering it to my door. I contacted the Customer Service for the Post Office and they refused to give me a reason. I was freaking out and called Victoria's Secret CS and spoke with an incredibly sweet woman who canceled the original order and immediately shipped me my items which I received in about 4 days! It was fabulous!

Date of experience: August 1, 2011
Oklahoma
1 review
0 helpful votes
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I have a closet full of clothes- dresses pants tops, and have loved shopping for clothes with them for years. Now they have discontinued all clothes and shoes except for mainly workout things. The catalogs I receive now are more of a magazine photo shoot than a catalog.
They are clearly targeting ONLY the very young and not a more mainstream age range as before. No one with a career and and a solid income was considered with this change.
Over a short period of time VS will discover their demise as more and more women will no longer be ordering from the catalogs.

Date of experience: November 10, 2015
New York
4 reviews
10 helpful votes
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Not the same
April 10, 2017

Material is not the same much cheaper same price and not much discounts what's up with that,, the underwear doesn't fit the or feel comfortable like before I guess I buy it these days for the logo smh

Date of experience: April 10, 2017
Colorado
1 review
0 helpful votes
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I've been trying A few times to cancel my credit card with you guys I've been paid off 3 and canceled my membership with you come. And keep adding $5 to $10 cents to my account so you guys Have a reason to not cancel the account. And plus I've been receiving bills for no reason. Never order anything else with guys I've getting bills for l $30. $60

Date of experience: July 31, 2023
Michigan
1 review
0 helpful votes
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Just a general perspective on Victoria's Secret Bras:
In my personal opinion, they stand up to the test of immense pressure. I was in a major car accident a couple weeks ago and my Victoria's Secret Demi Bra is the only thing that held up! It kept my girls in place and I think it helped to minimize the damage to my chest from the seat belt!

Date of experience: July 28, 2023
Canada
1 review
0 helpful votes
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Buyer Beware
December 29, 2022

I purchased online from Victoria Secret or so I thought however it wasn't it was from some site called e-shop world. They are located in the U.S. I am in Canada so if you buy online all orders are shipped from the U.S. and if you want to return the product you cannot do it in store you have to return at your own expense. No one tells you this when you are buying the product. This is my last purchase ever from Victoria Secret, worse customer service ever!

Date of experience: December 29, 2022
North Carolina
1 review
0 helpful votes
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Reduced Credit Limit
October 4, 2021

I have been paying this credit card on time for the last 3 to 6 months. They keep reducing my available credit! Which causes my credit score to go down! Every time I make a big payment, these idiots keep reducing my credit! They should have allowed this company to shut down when the pandemic first happened! When this company goes in a hole again please do not save it because they are crooks! I have called the bank I believe it's commenity Bank who makes the decision on who gets a higher or lower credit limit. They act like they can't do anything for me! Do not apply for a credit card with this company! Do not apply for a credit card with them. It's a sham of a company!

Date of experience: October 4, 2021
Texas
14 reviews
43 helpful votes
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Easy, fast, and lots of promo codes. Easy returns and fast delivery. Free shipping codes, free panty codes, 75 off of 250. A set was too tight on my chest and returned it in person and they said the money will go back in 3-5 business days. Friendly sales associates.

Date of experience: April 29, 2014
Italy
1 review
0 helpful votes
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I'm Italian, I purchased on our website for my wife two articles of vosri products, which were sent to me by eShopWorld.
I received the two articles both damaged and finished bad, not worthy of the fame of which covers the company, my request for a refund or exchange items had as reply from your request for payment of postage therefore having to wait further the arrival of OBJECTS which will by far after my anniversary reason for buying above.
That said I do not recommend at all... the purchase of goods given my negative experience and now complete distrust in the brand.

Date of experience: November 1, 2015
Texas
2 reviews
1 helpful vote
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I went to Greensboro NC Four season mall. I went to get a bra and the girl that worked in their came over to me and said I was in the young girls dept. I have always bought this same bra for years. So that was a insult. She tried to put the bras that young girls do wear.That bra had no support at all. I have never had that to happen. She needs to be fired because if she does everyone like that they will lose business.

Date of experience: July 24, 2023
Wisconsin
1 review
0 helpful votes
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Don't bother paying the extra money for shipping because you'll end up paying extra money to get it in a weeks time anyways thought I'd get it for a birthday gift but now it'll be late for that guess the only Victoria's Secret is the one my girlfriend won't know about until after her bday

Date of experience: February 6, 2022
Florida
4 reviews
1 helpful vote
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Ordered over 170$ at Victoria's Secret.com., Because I like to get combo -multicolored travel bag ( if you spend 160$) I make order first days of the promotions period. The package came without bonus travel multicolored combo missing - just note discontinued of the order. Then I called to have them send - and they dint have anymore. Maybe they were hoping I wouldn't notice? In exchange for the $80.00 (free with my $160.00 purchase) value bag they offered me a free 20$ coupons! Really? And said there is nothing they could do. I will have to cross them permanently off my list of stores I shop at because I cant risk being stuck with no good solution. DO NOT ORDER ON LINE FOR GOOD PROMO GIFTS!

Date of experience: March 1, 2016
Colorado
9 reviews
18 helpful votes
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I had ordered a swimsuit from this site and they sent my the wrong kind and color. I called costumer service and they were very helpful and kind. They sent me the new swimsuit in one day and i sent the old one back free of charge. This is a wonderful site with great swim wear and bras

Date of experience: January 7, 2012
Wisconsin
2 reviews
1 helpful vote
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I am a relatively bust woman and I needed a nice, simple strapless bra to wear with a formal dress. I got a fitting and spent $52 on a strapless bra. I was sorely(quite literally) disappointed. The band size was too small, the cup size was slightly too big, the bra did not say in place for more then five minutes, and it let deep indentations and bruises where it had plastic boning to keep it's shape. I would only ever get anything from here if I was a C-cup or smaller or I was wearing it to impress someone.

Date of experience: November 24, 2015
Czechia
1 review
1 helpful vote
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Customer care
April 6, 2019

Very bad communication with customer care. I bought several items on Friday. On Saturday I wanted to add two more items to the order so I ask in live chat if they can add it to my order, it hasn't been prepared yet. They told me it isn't possible so they advice me to make another order and transportation cost will be refund so I don't have to pay it twice. The shipping cost to the Czech rep. Is high. When I made another order and ask for refund the shipping cost the told me I had a wrong information. I wanted to cancel the order in a 10 minutes as I don't like lies. They told me it is canceled and guess what I just realized it isn't. I really don't recommend to buy there especially from the Czech rep. And Europe. I share this experience with buyers from Czech rep. As well.

Date of experience: April 6, 2019

Overview

Victoria's Secret has a rating of 2.8 stars from 967 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Victoria's Secret most frequently mention customer service, credit card and full price. Victoria's Secret ranks 8th among Lingerie sites.

service
159
value
149
shipping
130
returns
111
quality
136
+49