Victoria's Secret

I ordered a hot pink colored bra. I double checked it, I ordered the pink! & yet i was send bright green totally different color order number even. Dont know how they could get it confused. But!… its really cute, since its a summer time sports bra. I decided to keep it. ;).

I went to the Victoria's Secret Store in the Del Amo Mall, in Torrance, Ca 1/8/23. I asked a sales representative for help several times. She looked me in the eye and walked away ignoring myself, my daughter, and my mother. She took it upon herself to ask another customer if she can help her. Of course the other was Caucasian like herself. I waited giving her the benefit of the doubt. She then proceeded to go the opposite way to avoid assisting us. I never in a million years felt so embarrassed. I've been a customer of Victoria's Secret for more than twenty years now. I've never felt so humiliated in my life. Shame on Victoria's Secret! Horrible customer service.

Victoria's Secret PINK worst return policy anywhere. Bought my niece some clothes on Dec 15 for Christmas. Didn't realize their return policy is now 30 days. Wanted to exchange exact same item (with receipt) for a different size and will only get credit for the "lowest" price the item has ever sold for and I have to pay the difference-for an item they still sell at the price I paid and I have the receipt to show. AND they will turn around and sell my exchanged item for the price I originally paid. Just cancelled my PINK card I've had for 7 years and have spent thousands of $ with them. Not only do they rip their customers off but the quality has gone way down hill.

I had a really great time shopping at the southland mall Victoria's secret a young woman there named Amanda help me pick something out for my wife and it was perfect gift. My wife loved...! If you ever want want easy and friendly shopping ask for amanda southland mall... she saved my xmas!

Victoria's Secret seems like a brand that would maintain quality, but over the past 5 years, it has progressively felt cheaper and cheaper. I recently ordered a set of red plaid pajamas, and sizing seems a bit inconsistent compared to other similar items I've bought here in the past. The quality also seems worse compared to items I've bought in 2018 or at any time before that. Luckily I bought them on sale for $20 (plus a coupon I had) so they are decent enough to keep for the price, but for an original price of $70 +, I would have been highly disappointed. I recommend going in store to buy items to try items on and check quality especially before committing to an expensive purchase. It's just not the same it use to be.

Shopped online at VS for over 20yrs now. I rarely go to the store as I prefer to do the majority of my shopping online. The products are consistent in quality and sizing, which as an online shopper is appreciated because it takes the guesswork out of sizing and means less returns for me. The site is easy enough to navigate but sometimes difficult to determine the actual availability of a limited stock item until I add it to my cart, hence the 4-star review instead of 5-star.

I just want to thank Angie for an awesome job. She helped me as soon as she saw me walk in. Gave me all the deals they had. Offered to help me find what I was looking for. Asked if I had a PINK/VS credit card, I told her no so she asked if I wanted to apply for one. She helped me w that too. She was so attentive, kind & friendly. Made me and my daughter feel welcomed and special. Thx Angie. I went to VS on Sunday April 24,2022. Everyone who goes to VS at Ingram park mall, ask for Angie. She's the best there.

I've always been very impressed by the quality, customer service, shipping and delivery of the items I've ordered from VS. Items are delivered in good time, always before the expected delivery date, and I've never had a problem with item quality.
And, when I've had to deal with customer service, I was extremely impressed. A bikini bottom I'd purchased became discoloured after I wore it for the first time. When I contacted VS about the issue, they responded promptly, and told me I would be shipped a replacement right away. They requested no photos of the bikini bottoms, and told me to keep the old one due to the inconvenience.
Overall, really impressed, especially due to the poor customer service I've received at many other companies after shopping online.

I recently purchased 10 pair of underwear from a Victoria's Secret store. They were on sale (something like 5 pair for $20). I liked all the styles and patterns and was excited about my purchase. However, after one wear and 2 washes, the elastic on one pair started pulling - a lot. After about 4 wears and 4 washes, a different pair ripped in half. Honestly. I felt a bit weird in my lady regions- like there was a draft- and went to the restroom to check myself out- and what the heck?! The underwear had torn along the cotton crotch leaving barely an inch of fabric connected. I definitely am not impressed by my recent purchases and will be sticking to other stores in the future.

I went into Victoria Secrets last Friday to purchase 2 bottles of lotion. The lady in the front barely waved over to the section I needed. When I found what I wanted I got into line. There was one woman ahead of me that was at the counter but kept leaving and getting more items. There were 2 employees behind the counter. I started to walk up to the employee that was not helping anyone and she told me I would have to wait a minute, then she proceeded to leave instead of taking care of me. She then came back to the counter with 2 more employees and they all ignored me. I finally set my lotion on the counter in front of them and left. No one stopped me to say they were sorry for ignoring me. They just kept on ignoring me. They must be making a lot of money that they didn't care that I walked out of their store.

Victoria secret used to be cute and nice quality that would last so it was worth the extra money but now the clothes fall apart and rip and tear and don't last at all and they raised prices so now it's a complete waste and they don't even have cute stuff anymore if i can buy it at walmart and it last longer why would i bother paying so much

During the sale I tried to place an order on the website, the cost of the order was 76$. There were 4 attempts, during which some errors occurred, but the money was still debited. The store never returned me the $304 that I spent on non-existent orders, and technical support, instead of initiating a refund, comes up with various quests for me. Scamers, they just stole $304 from me.