Viator

I purchased a walking tour in York in the UK last year. The guide simply never showed up. I rated the tour as one star and asked for my money back. Viator would not do a refund so I canceled the transaction on my credit card as fraudulent. Viator will no longer book a tour with ANYONE with my family name. Amazingly vindictive company when I did nothing wrong. Now I book real tours though real local tour companies.

Local tour company said they would pick us up "at our hotel". Instead they arrived outside our resort and made no effort to look 50 yds away to see us. Just took off and aviator would not honor a refund. Very unreliable company. Avoid dealing with them altogether. They have no control over their "local tour operator.

And made no effort to walk 50 yds to see us.

Viator does not care about the customers that they serve. We missed an entire day experience because of the tour operator that they recommended. When we tried to talk to customer service, they refused to give us a refund. They suggested rescheduling the tour which is ridiculous since we were leaving the country and the tour obviously fell through the first time. Do not use Viator unless you just want to throw money away giving it to people who do not care about their customers.

This company is a total scam. They show their 100% guarantee knowing your booking stuff that is last minute only to tell you that because you book last minute you are not eligible for a refund. Had a cruise that was delayed and we were not able to make the tour booked and in turn we were not refunded. I would look elsewhere or make sure you book with your American Express so you can process a chargeback on their fraud.

Ended up wrongly cancelling a tour, thanks to technical issues with Viator's website. They ask me to login, when I do not have an account and make me signup. Now, when I want the tour - the prices have gone considerably up, and Viator says they cant do anything to help. No apology, no acknowledgement of errors with their website. Just very rude agents. You will better off dealing with the tour operators themselves.

Bought tickets for 2:00 pm Our confirmation was correct but when we arrived to the museum they did not allowed us until 2:45 bc the time on the tickets were wrong. It took me two days for them to send them to me. Their commission was more expensive than the tickets. We paid 3 times more. Terrible site, terrible service. Avoid this site! Hope this help you! In the picture you can see the time of booking, the tickets had the wrong time.

On Sunday evening, my girlfriend and I booked a three hour tour of Stockholm on Viator — according to Ramirez, this wasn't nearly enough time to explore the city. The following day, I was happy to find a brief, but pleasant message explaining the main attractions we would see, and if any requests were curiously lingering within our minds as to potential exploration spots; of course, as tourists, we did not.

Long story short, the first 45 minutes give or take, were decent, but somewhat awkward as dead silence and requests on where to go next would constantly plague us. A dull, shameful, and lifeless excuse for a guide who I'd avoid like a crazy mother-in-law — it'd have been a heck of lot more exciting if this was our guide!

P. S
Ramirez is supposedly a 15 year resident of Sweden who couldn't even answer the most basic of questions like:

"What's the significance of all the lights on peoples/businesses windows?"

Do not book with Viator. We booked an expensive tour that we really wanted and the end of the next day they sent an email asking if we could go another day. We are on a cruise ship so we could not. Rather than try to accommodate us, they chose to talk trash and so the tour was cancelled after they first told us it was over booked the next day. Read all the reviews for this company before you book. They have horrible reviews. They should not be in business

I booked a tour to visit the Alhambra in Granada weeks in advance. Forty-eight hours before the tour, I received a cancellation notice due to an error on their end, and I would receive a full refund. I pushed back, and they offered me a new tour, but they never verified the tour they provided. Overall, it was too late to alter our planned trip to Granada. We are unhappy and will not recommend Viator Tours in the future.

Booking Reference: *******876

My wife called to book a parasailing trip for our kids in Miami over the Xmas break. The Viator rep on the phone was pushy and would not let go. She convinced my wife to book the trip 'at a bargain price' and confirmed that the bottom line including everything would be $200. When we got there they charged us another $66 for taxes and fees that were not mentioned earlier. We wasted half an hour on the phone with Viator, asked to file a complaint but did not get a satisfactory response. Things like this turn a relaxing vacation into aggravation and frustration. Very bad experience; cheating and misleading is not the way to conduct good business.

The tour guide (to Vatican City) was a no-show and did not respond to our phone/text attempts. After requesting a refund, Viator claimed to have changed the time of our tour (to directly conflict with another of our Viator tours). By screwing us out of $75, they lost $465 in future tours. Bad company with illogical business practices. RUN FAR AWAY from this tour company!

Was left behind around midnight on a tour that included transportation l have been trying to get my money back but viator incorrectly filed my claim and now says that can't give me my money back until the 3rd party company they used reaches back out them. It's been 2 weeks. They are a scam none of their customer service agents are helpful and I honestly don't understand how they are in business.

I scheduled a tour of the vatican months ago. Tour date is 5 days from now so i decided to go ahead and pay for it. As soon as i clicked on the button to pay it said your card is invalid so your reservation is canceled. No option to update my card or talk to anyone or anything. Called customer service they can do nothing.

I booked this tour way ahead of arriving in Florence. The day before the tour they cancelled. I got a refund. But that tour was specifically booked due to our historical interest. Their reason… in demand tour. How unreliable for a company to do this the day before when we are already in Florence. Very Disappointed with this company. Won't use them again, will tell all my friends as well.

Worst experience of our whole trip. Spent over $100 to see the Royal palace in Madrid and were 5 minutes late due to blocked roads and the tour guide would not give us our tickets even though we arrived before she got to the entrance. Spoke to her in person and she was rude and inconsiderate of our situation. She turned away another family also--couldn't believe it after we spent all that money for $12 tickets that we had to stand in line for an hour to repurchase. Had been using another tour company before this called Headout that were so much better with 24-hour in person customer service. Viator only has chat and email customer service. After emailing them, they refused to reimburse our money. Worst experience of our whole Europe trip. Book with headout instead--great customer service and better prices. They pocket your money for profit and don't compromise at all or make any effort to retain your business. Beware!

We booked tickets for the Paris catacombs for this morning over a month ago, at midnight they sent a message "your tickets were cancelled by the tour operator".
They use substandard tour operators and take no responsibility when they screw things up. They made it very very clear they don't care deal with it.

Booked several tours for a European trip. All were cancelled within a day of it happening. Totally unreliable and did not refund our money. Nobody to deal with and if you reach someone totally unknowledgeable. Found out, the hard way there are much better and reliable choices out there and a lot less money. Travelers Beware!

I tried to search multiple way wish to write the reviews for Viator and surprised that this company belongs to Tripadvisor, I wonder how come they can be review 4stars with this horrible service. Because Tripadvisor is controlling the reviews and you will not even able to find a connection to write the real review. Ppl are not seeing the true story from website. Be aware with this horrible service and helpless and wasting time non solving issue company! And spending my long distance money for nothing