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I purchased a walking tour in York in the UK last year. The guide simply never showed up. I rated the tour as one star and asked for my money back. Viator would not do a refund so I canceled the transaction on my credit card as fraudulent. Viator will no longer book a tour with ANYONE with my family name. Amazingly vindictive company when I did nothing wrong. Now I book real tours though real local tour companies.
P B.'s review of Viator earned 2 Very Helpful votes
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I've tried several times to update my review to be fair. Not knowing how, I write another one,...
