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I've tried several times to update my review to be fair. Not knowing how, I write another one, even if it comes late.
The week after my review was displayed, Viator and the tour operator refunded me in full with apologies.
The story had a happy ending.
Nevertheless, the experience was disappointing and I will never trust these people again.
I booked a tour with Niagara Falls Air Tour, via Viator, on June 6,2022. The confirmation, payment and reminders received from Viator indicated a reservation for Saturday, July 2 at 11:00 am.
My flight companion and I showed up at Niagara District Airport on July 2,2022 at 10:50 a.m., only to find that, according to the pilot, we were due at 10:15 a.m. On the pilot's advice, I immediately called the company. The Niagara Falls Air Tour representative admitted that there was a problem. When we could not agree on a solution, he offered a refund as compensation. Ten days later, there was still no refund of the $198 charged to my account on June 30,2022.
On July 10, I initiated an email exchange with Viator, providing all the necessary evidence, including a screenshot of the call history with Niagara Falls Air Tour. With aplomb, Viator wrote to me on July 20 and 22,2022 that I did not honor the reservation made and therefore, I will not be refunded!
These people are shameless, dishonest and behave like thugs. They are in collusion with the tour operators to swindle the tourist. Avoid the Viator platform and the Niagara Falls Tour operator. You have been warned!
Florence M.'s review of Viator earned a Very Helpful vote
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