Viator

I recently had a truly terrible experience with Viator, and I feel compelled to share my frustration and disappointment. I booked an Excursion through their website for a group of friends and myself but unfortunately, due to unexpected food poisoning some of the members of my party were able to attend. I immediately contacted Viator to inform them about the situation and request a refund for the unused tickets and also notified the crew when they arrived to let know that three members were sick and could not attend.

To my dismay, Viator not only failed to issue the refund promptly but also demonstrated a complete lack of empathy and professionalism throughout the entire process. Instead of taking responsibility for their own policies and handling the matter directly, they deferred to the policies of the local tour operator which i may add does not make provision for illness - (these disclosures were just provided to me a few minutes ago when I called to follow up on the status of my refund). This agent was apparently supposed to address my refund request, but their involvement only added further confusion and frustration to an already unpleasant situation. I booked directly through Viator who should be the one processing or advocating for my refund.

It felt as if nobody cared about our predicament or was willing to take ownership of the issue. The lack
of transparency and accountability from Viator was truly appalling.

Not only did Viator fail to fulfill their obligation to refund us for the unused excursion tickets, but their customer service was nothing short of a nightmare. It became abundantly clear that they were more interested in passing the buck than providing any sort of resolution or assistance to their customers.

As a result of this experience, I strongly caution anyone considering using Viator for their travel bookings. Their unreliable refund policy and lack of customer service are indicative of a company that prioritizes profit over the well-being and satisfaction of its customers. It is deeply disappointing to witness such a blatant disregard for consumer rights and basic decency.

In conclusion, my family and I were left out of pocket and utterly frustrated with Viator's handling of our refund request. We will never consider using their services again and strongly advise others to seek alternative travel booking platforms that prioritize customer satisfaction and maintain a fair and reliable refund policy.

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Paid & Confirmed
Private & Customize Tour to Bob Marley's Nine Mile and Dunn's River Falls
09:00
Private & Customize Tour to Bob Marley's Nine Mile and Dunn's River Falls
Wed, Jun 28,2023 | 09:00
See ticket for location details
11 Adults, 4 Youths

Get ticket BR*******961
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PLEASE DO NEVER BUY FROM THEM. THEY ARE UNRELIABLE AND WILL TAKE YOUR MONEY. THEY ARE NOT INTERESTED IN RESOLVING ANY ISSUES THAT MAY ARISE.

DO NOT USE THIS SERVICE!
Viator gave me the wrong time for my tour. I missed the bus and they refused to refund the $200 it cost me. USE ANYONE ELSE!

¡¡¡NO USE ESTA COMPAÑÍA DE TOURS! Nos inscribimos en el paquete Luche Libre Tacos & Mescal. Tomé un Uber hasta el lugar de recogida y llegué 10 minutos antes. Esperamos más de una hora... ¡nunca aparecieron! ¡No hubo comunicación! Les enviamos mensajes de texto y los llamamos... ¡sin respuesta! Sabíamos que estábamos en el lugar de recogida correcto porque había otra persona esperando el mismo recorrido. Toda una preciosa noche (solo estaremos aquí por una semana) fue completamente desperdiciada. Cero estrellas.

Rien ne correspond au descriptif, sortie au Connemara sans rien voir ä part des arrêts arnaques touristes. 9 h de bus interminable sans clim et Un chauffeur qui brule les feux rouges... Pour un prix de dingue... FREDERIC France. 20 juillet 2023. Connemara au départ de Dublin. Une honte

SCAM! ETAFA!
Te roban el dinero, te venden un ticket a l torre effeil, el ticket no es válido. El número del guía nunca coge el teléfono. Engaño total, no caer es esta estafa. No te devuelven el dinero, te responden que no pueden y ya.
Muy mal servicio. Nunca me había pasado algo así. Haciéndole perder el tiempo, el dinero y la experiencia las personas.
Dan pena y vergüenza.

在罗马梵蒂冈博物馆使用，买票钱网站说支付的是票钱，买完票收到票贩子说这是一部分票钱，集合后还需要付差价，当天集合后告知那只是预订费，还要支付超过实际票价很多的价格。而且即使不去预订费还不退。这是赤裸裸的欺骗。