Viator

Service doesn't account for its partners. I had a very bas experience with obvious tour operator fail (driver didn't pick up me and some other people after the event). And i didn't get any refund for it, even partial. I liked to use viator but now i'm going to do only in extrardinary cases.

I had booked an excursion, in Mexico, The operator invented extra costs, was rude, and didn't wait the allotted time period (5 minutes) for me to make my appointment, which was already very early at 4:25 am (as opposed to 05:00 am, as advertised). To top it off, they made no effort to offer me a future tour, or anything else

Do not use viator. Book directly with the business. THey will book you incorrectly, not refund your money, and then expect small businesses to pay for their mistake. Garbage website trying to profit off other peoples work.

Refused refund because of 24 hour policy but when I first requested my money they would not reply to anything so by the time they answered it was into the deadline they know what there doing keeping your money avoid this disgraceful company

Made two bookings, both were canceled for no reason. Contacted customer support, they set up new bookings and then, even though I tried three different credit cards, the payments were all rejected. Useless company and I won't even try to use Viator again.

We had booked a trip in Barcelona but the van they sent had a step up that was too difficult for my wife to navigate due to her hip issues. It would have been good if there was a step up that she could have used but none was available on this vehicle. As a result we had to cancel. While Viator first gave a favorable reply, they turned down our request for a refund. We will never do business with them again and will recommend against using them to any of our friends who might be considering such. As I told them, they clearly value Euros over customers.

August 14,2023 - scheduled for a Hop On Hop Off bus tour to view various sites that we are able to see. We arrive to hundreds (No joke!) waiting in line with only 2 buses boarding. The line of people wraps around the Square. Many people stated they had been waiting over an hour in near 100 degree heat. It is obvious too many tickets sold and not enough buses. Do they care - absolutely not! All they care about is bottom line dollar. Refused to issue refund in spite of horrible conditions. Viator is not concerned at all about customers.

My daughter got sick a day before our planned tour. I called to let them know. They text me they will refund my money. Then they took the full amount. I tried to fight it, but in their policy you cannot cancel even if someone is sick. I will never go through trip advisor again.

I find most tours booked via Viator were bad experiences & cost more. I would choose GetYourGuide.com, much better experience, fantastic local travel experts who often with college degrees in history, and cost less. Viator's local tour operators are usually not professional tour guides, they are just running businesses to make money, they read from a corporate binder, they have no knowledge of history, Viator tour guides gave me blank faces when I asked questions about history and local culture, and Viator tours cost more. Go with GetYourGuide!

We were supposed to go on a tour to Auschwitz starting 10:00 am. Late in the evening the night before our booking, we received an email informing us that the pick up time is moved to 07:00 am, at a new location across town. Impossible for us to manage, ruined our trip.

We purchased tickets to the Paris Catacombs from Viator/Tripadvisor for entry at 11:00 am on April 18. After taking a cab from Eiffel Tower, we arrived only to find out that the "tickets" were not really tickets. Yes, these were the ones we printed and saved on our phone after clicking the link "Get Your Tickets". The staff at the Catacombs also tried to download our tickets to no avail. According to them, the operator, "Blankenship Franck", is a known "bad actor" (their words exactly). Even tho they were 100% sold out, they sold us new tickets for the 11:00 entry. Five stars for the Paris Catacombs, 0 stars for this booking on Tripadvisor. We have used Tripadvisor successfully for many years for travel all over the world. This is the 1st time we were ripped off. You cannot reach anyone if you have a ticket problem so Buyer beware. I will never use Tripadvisor again.

I booked a wine tasting tour in Croatia and the supplier asked me to cancel my booking due to low numbers. I cancelled the booking as requested and picked the option available to explain that this was at the request of the supplier. Viator stated I would be refunded zero euros. It was unable to get in touch with their customer service so I reported the fraud to my bank, Viator Chargeback Response Team is currently delaying my refund request, and again not responding to the proof provided. Please don't use Viator, it is a scam.

Viator is running a bait and switch scam with promo codes. The promo code is validated when added to cart. Upon checkout the discount magically disappears and you are charged the full amount. Happened 3 times.

The Viator website does not allow you to log in and see your bookings. When I asked at chat it took the person 15 minutes to tell me that. They make it intentionally confusing, and when they email, their messages go to spam. I absolutely hate Viator for putting me 2 hours of "Chat" just to see my 4 bookings. Their processes are pathetic, and they clearly make it confusing on purpose to try to get you to book more activities. You can't see what you've booked because all they want to do is suggest more bookings. It made me very angry.

Cancelled 2 of our 3 Paris tours last minute and one after we had travelled across Paris $100 in Ubers they wouldn't cover. Zero accountability. I don't want a refund, I want my tour. Trip of a lifetime with my family wrecked by Viator.

Had horrible experience with photographer in Athens Greece and even though they had a guarantee and showing horrible photos that cost $500 for a 1 hour session (was 2 hours but we left early was so bad) they wouldn't honor anything. Stay far away.

Overcharged, under refunded. Emailed twice no resolve, just told me to solve my own problems. This was their reply " The value of your Booking may be subject to taxes, duties, foreign transactions, currency exchange, or other fees. Your bank or payment card company may convert the payment into the local currency and may charge fees, resulting in differences between the amount displayed through the Platform, and the final amount charged to you. Viator recommends that you contact your bank or card company if you have any questions concerning any applicable currency conversion or fees"

Viator does not have your back

I purchased 3 tickets through Viator 6 months ago for a helicopter trip provided by Blue Hawaiian. I was later informed I would need to pay an additional fee of $170 because of my weight. I requested the fee be waived, which blue hawaiian agreed to. On the day of the flight they demanded the fee anyways. I refused and they would not refund me. Viator claims they are there for the consumer, but they sided with Blue Hawaiian in the dispute, I do not believe they took my case seriously. As blue hawaiian broke our agreement the day of the flight. Don't trust Viator to do the right thing.

I booked 4 tours through them and was supposed to get 10% off of 2 and I only got it on one. They do not care if you are disabled and won't accommodate you. I paid an extra $60 for a pickup and return and only used the pickup as the tour company dropped everyone at their hotel and they won't refund the $30 that I did not use. Their prices are higher than booking directly with the tour companies. Please stay away from thus company as they only care about taking your money and they provide no customer service.

Buyer be aware! This company is the worst. They messed up 2 of our tours in Europe had to fight them through our credit card company. They canceled our tour last minute made us miss another tour as a result. They did not have our back and would not help!