Katie W.

We booked a tour of the Tower of Pisa, we were charged £51 for a £30 tour and did not receive a guided tour. When looking to complain there is no contact details on the website. I hate booking this sort of thing for fear of being ripped off. I assumed it would be ok due to the Trip Advisor link. Sadly I was ripped off. Will never use this service again.

I have booked lots of holidays via Ebookers and never had a problem. I recently booked a flight and car. On collecting the car the clerk informed us there was nothing to pay so I signed the agreement thining it was just to release the vehicle and showing what was covered. On returning home we had a £133 charge for additional cover that was not discussed with us. I contacted Ebookers to discuss this and was told that as I had signed the form so it was tough, all my fault even though additional cover hadn't been raised by the car hire firm. They did not move from this position or let me speak to a real person about the problem. The car hire company in the UK said this was outragious and the credit card company said that it happens a lot. Ebookers still think it is all my fault.
I will be using Expedia from now on.